- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should… more
- Red River (Chantilly, VA)
- … 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is primarily responsible for working on a ... team at the Service Desk. This position will handle technical ...Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA . Information Technology Join our Talent Network Are you ready to enhance your skills and build your career in a rapidly ... Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
- System One (Arlington, VA)
- …Citizenship or Green Card Required Technology Service is looking to hire a Tier - 1 Help Desk Analyst to respond to phone, portal, email submitted Incident and ... Long-Term Contract position open for a Help Desk Analyst ( Tier 1 ). Arlington, VA (100% ONSITE) US...Request tickets for its Technical Solutions Center (TSC). The position is for a… more
- MindPoint Group (Washington, DC)
- Incident Response Analyst - Swing Shift or Night Shift ( Tier 1 ) **Department:** SOC **Location:** Washington, DC Here at MindPoint Group, we believe our Security ... growth. One of the most critical tasks for our Tier 1 SOC Analysts is learning. We...it was not your job title + Proficiency in technical writing + Experience in customer service … more
- ManTech (Herndon, VA)
- …endpoints. + Provide technical guidance and knowledge base articles / content to Tier 1 and Tier 2 teams **Basic Qualifications:** + A bachelor's ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to...Closes activities of tickets assigned. + Provide mentorship and technical guidance and training to junior Tier … more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- As a Tier 1 Fraud Investigator, you will be joining our Converge Operations Team to be on the front lines protecting the retirement accounts of federal employees ... potential losses to protect our clients and our firm. Further, as the Technical Investigator, you will be responsible for addressing all fraud related technical… more
- MindPoint Group (Washington, DC)
- …of processes and procedures of the SOC + Provide guidance and mentorship to Tier 1 SOC Analysts to enhance their skills and capabilities **Required:** + ... Incident Response Analyst - Swing Shift ( Tier 2) **Department:** SOC **Location:** Washington, DC MindPoint...techniques and procedures (TTP) + Experience with major cloud service provider offerings + Knowledge of malware + Knowledge… more
- GovCIO (Washington, DC)
- … solutions in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2- service -desk-analyst/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5202_… more
- General Dynamics Information Technology (Bethesda, MD)
- …received. Attempts to resolve as many issues as possible during first call resolution, or at Tier 1 + Efficiently escalates detailed incidents to Tier II or ... Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with GDIT. A career in… more
- General Dynamics Information Technology (Quantico, VA)
- …potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN IMPACT:** + Initiate ... Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A career in enterprise IT...technical problems and answer queries by telephone or self- service ticket in support of internal and/or outside customer… more
- ManTech (Vienna, VA)
- **ManTech** is seeking a talented ** Tier I Support Engineer** for **Tysons, VA** . In this role, you will be part of a global team that provides 24x7 support to help ... and processes to resolve the issue. You will troubleshoot technical problems for customers with a mix of debugging,...not limited to:** + First contact for all Customer service requests - Answer phones, respond to chats and… more
- TekSynap (Silver Spring, MD)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** + Respond to requests for technical assistance via phone, email or via the web queue, including chat or ... Instant Message, when implemented. + Open service desk tickets and ensure proper information is collected...and FAQs for users or as approved by HT's Technical Representative. + Provide 24x7 reporting/communication services for Global/High… more
- Rubrik (Washington, DC)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions of Low Risk. (Baseline screening; formerly National… more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- **Senior Technical Lead TS/SCI with Poly REQUIRED** **Category:** Software Development/ Engineering **Main location:** United States, District of Columbia, ... Type:** Full Time **Position Description:** CGI Federal is seeking a Senior Technical Lead responsible for guiding and overseeing the development and maintenance of… more
- fusionSpan (Rockville, MD)
- …+ Allocate resources effectively to ensure adequate coverage and support for customer inquiries and technical issues across Tier 1 and Tier 2 support ... technical skills, troubleshoot effectively, and deliver exceptional customer service . + Set clear performance expectations and KPIs for...within a technical support environment, preferably managing Tier 1 and Tier 2… more
- Amentum (Quantico, VA)
- …changes to all applicable libraries. Requires a working knowledge of Naval Air Technical Data and Engineering Service Center (NATEC) website and/or Joint ... Knowledge Caching Server (JKCS). **Minimum Qualifications:** + Minimum of one ( 1 ) years' experience **in Naval Maintenance Technical library operations IAW the … more
- TEKsystems (Fort Belvoir, VA)
- …Irving, TX; and Smyrna, GA Additional Skills & Qualifications Must have excellent customer service skills and technical background . Pay and Benefits The pay ... 3 at Each Site + 2 Junior/Mid-Level Consultant + 1 Senior Conultant Duration Unit 2 Month contract w/...Clearance 2) Security+ CE or Equivalent 8570 Cert 3) Service Desk experience Work is at multiple locations: Ft.… more
- Koniag Government Services (Washington, DC)
- … and Help Desk Services support, such as:** + Provide Tier Zero (0), One ( 1 ), Two (2), and Three (3) Shared Service and Help Desk Services Support for the ... and HUD internal and external users. This position provides technical assistance to computer users. Answer questions or resolve...Help Desk Services phone line in the following order: Tier Zero (0), Tier One ( 1… more