- CACI International (Fort Belvoir, VA)
- Tier 2 Deskside Support Technician Job Category: Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: Secret ... 10% Type of Travel: Local * * * As a ** Deskside Support Technician ( Tier 2 ),** you will act as a model of customer service excellence to all… more
- SAIC (Ashburn, VA)
- …hardware and software in a diverse MS Windows environment. Providing Tier 2 deskside end user support including imaging, deployment, asset management, ... **Description** SAIC is seeking a Deskside support Engineer with a minimum of 4 years of experience providing desk side support , acting as senior engineer… more
- SAIC (Washington, DC)
- … engineer with a minimum of two years of experience providing Tier 2 deskside end user support including imaging, deployment, asset management, Windows ... VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper level deskside engineers. High school diploma required. Certifications desirable but not required… more
- Leidos (Rockville, MD)
- …and deskside technical support at our customer site as a ** Deskside Technician ( Tier 2 ).** **Routine Duties Will Include:** + This person ... environment. + Provide technical guidance to Tier 2 and Tier 3 support ...Experience using the ServiceNow ITSM ticketing systems and providing deskside support for any user where a… more
- IntelliDyne (Washington, DC)
- IT Support Technician - Deskside Work location: On-site Clearance: Position of Trust / Moderate Risk Background Investigation Status: Non-Exempt Position Salary: ... $65K Responsibilities: + Provide 2nd level escalation support to the Tier 1 Help Desk. + Provide remote and on-site troubleshooting for hardware and software … more
- SAIC (Washington, DC)
- …issues with hardware and software in a diverse MS Windows environment. + Provides Tier 2 _deskside_ end user support including imaging, deployment, asset ... **Description** Deskside support Engineer with a minimum of 3 years of experience providing desk side support , acting as mid-level engineer specializing in… more
- IntelliDyne (Falls Church, VA)
- DHA - Deskside Technician, Tier 2 Clearance: DOD Public Trust Status: Non-exempt Location: Onsite (Falls Church, VA) Compensation: $31.25 Responsibilities: + ... other peripheral issues as they arise. + Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration,… more
- Leidos (Bethesda, MD)
- …where you can thrive, keep reading!** Leidos is seeking a Junior Tier 1/ 2 Service Desk/ Deskside Support System Administrator to support the ... + Properly document initial troubleshooting and triage steps and escalate to Tier 2 /3 support teams when appropriate to resolve more complex customer… more
- SAIC (Washington, DC)
- …exciting and challenging career with SAIC. Description: + The qualified applicant will provide Tier II help desk support to users unable to resolve tech issues ... that exceed Tier 1 level support . + The candidate...or ITIL certifications desired + Must possess at least 2 years of relevant work experience and a Bachelor's… more
- GovCIO (Chantilly, VA)
- …Proven experience in IT support roles, with a focus on Tier 1 and Tier 2 support + Demonstrated experience using ticketing systems to log, track, and ... is key to success in this role. Hands on, deskside support a must. Knowledge and skills...resolving technical issues + Ability to escalate problems to Tier 3 support when necessary. + Experience… more
- Indigo IT, LLC (Washington, DC)
- …services and by serving on the Walk-Up Service Desk, where appropriate. They also provide Tier 2 AV/VTC support and participate in the execution of ... and executives) including prompt responses to Tier 2 service desk escalations. + Provide full support...resolves common end-user device incidents and problems, through both deskside support services and by serving on… more
- CACI International (Arlington, VA)
- …Operations Manager to oversee a hybrid operational team covering day to day Tier 2 and Tier 3 support services to include 40+ administrators and ... new services incorporated receive a standardized onboarding approach for Tier 2 & 3 service support...in the creation of SOPs and training guides, ensuring deskside Knowledge Repository is maintained with accurate information +… more
- CACI International (Arlington, VA)
- …Operations Manager to oversee a hybrid operational team covering day to day Tier 2 and Tier 3 support services to include 60+ administrators and ... new services incorporated receive a standardized onboarding approach for Tier 0 and 1 service support . Candidates...in the creation of SOPs and training guides, ensuring deskside Knowledge Repository is maintained with accurate information +… more
- General Dynamics Information Technology (Washington, DC)
- …and quick resolution of technical issues for customer via chat, email, and deskside support . + Supporting Tier 1 on-site installation, implementation, ... Required:** None **Job Family:** Systems Administration **Skills:** Customer Service,Help Desk Support ,Information Technology (IT) Support **Experience:** 2 … more
- Koniag Government Services (Arlington, VA)
- …and produce a weekly report. + Monitor service desk queues and assign tickets to Deskside Support team members based on volume and skill set. + Integrate ... Service Desk Technician with an active Secret clearance to support **KDS** and our government customer in Arlington, VA....+ Experience with ServiceNow. + Knowledge of as a Tier 2 Help Desk Technician. **Working Environment… more
- SAIC (Rockville, MD)
- …this role you will be responsible for leading the Infrastructure and Engineering teams in support of HHS. This role can be remote but will require travel to the DMV ... provide technical leadership and operations management to include monitoring, escalation, and Tier I problem resolution for server operations. - This role will be… more