- SAIC (Chantilly, VA)
- **Description** **JOB DESCRIPTION:** SAIC has an immediate opening for an Information Technology ( IT ) Service Management ( ITSM ) Systems Engineer with ... Level Agreements (OLAs), Customer Satisfaction Reports, and framework templates + Service Level Management , to include drafting and negotiating SLAs… more
- SAIC (Chantilly, VA)
- …applicant will exhibit flexibility in task execution, provide technical expertise on a variety of IT Service Management ( ITSM ) topics, to include ... service delivery oversight, Event Management , Incident Management , Problem Management ,...validation, etc.) in order to deliver continuity across multiple IT service deliveries. As a SETA advisor,… more
- Guidehouse (Springfield, VA)
- …Agile Scrum-master certification, SAFe certification, IT Infrastructure Library (ITIL) certification, IT Service Management ( ITSM ) certification, or ... with prospective new clientele as it relates to the field of technology management , IT strategy and/or analytics. + Demonstrated facilitation and presentation… more
- BAE Systems (Fort Belvoir, VA)
- … service continuity and service level efficiency and integration with existing IT service management ( ITSM )/AESMP tools using a standardized, ... Description** BAE Systems is seeking aBusiness Systems Analyst Sr. Principal as a Service Level Continuity Managerto join our team located at Fort Belvoir, Virginia… more
- CACI International (Chantilly, VA)
- …to end clients. The ideal ServiceNow Engineer has prior experience developing solutions for IT Service Management ( ITSM ), patching cloud servers and ... Travel: None * * * The All Spark Situational Awareness as a Service (SAaaS) ServiceNow Engineer delivers enterprise level services and capabilities while working… more
- V2X (Springfield, VA)
- …Project Managment Framework, IT Governance, Software Development Lifecycle (SDLC), DevOps, and/or IT Service Management ( ITSM ). Security Clearance + ... Shall have 3 or more years experience leading, managing, operating, or coordinating IT projects. + Demonstrated knowledge of project management activities with a… more
- Leidos (Chantilly, VA)
- …be maintained with minimal training + Working knowledge of Service Now or similar IT Service Management ( ITSM ) products + Superior verbal and written ... day-to-day Operations and Maintenance (O&M) support for all incident management events and outages + Collaborate with IT...Provide input for monthly progress and status reporting of Service Level Agreements (SLAs) + Work with all corresponding… more
- CACI International (Chantilly, VA)
- …None * * * The Sustainment Engineer is a Junior Systems Administrator that has IT Service Management ( ITSM ) platform administration experience and ... of Operations and Maintenance (O&M) tasks on the Situational Awareness as a Service (SAaaS) instance of ServiceNow. This position does not require shift work but… more
- CACI International (Chantilly, VA)
- Information Technology Service Management ( ITSM ) Incident Process Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance ... of Travel: None * * * The Information Technology Service Management ( ITSM ) Incident Process...three months of hire * Experience working with an IT service ticketing system analyzing data *… more
- Chenega Corporation (Springfield, VA)
- **Req ID:** 33814 **Summary** ** IT Service Management Requirements Lead** **Springfield, VA** Are you ready to enhance your skills and build your career in a ... Matter Experts (SMEs) with decades of experience working in the Federal marketplace. The ** IT Service Management Requirements Lead** oversees a small team to… more
- CACI International (Chantilly, VA)
- …will be on the integration of ServiceNow with upstream and downstream systems of IT Service Providers. This is a highly challenging position that requires strong ... Service Providers to support integration efforts into the IT Services Ecosystem + Facilitate requirements discussions and TEMs...(CSI) + Responsible for supporting and tracking enhancements for Service Provider + Ensure ServiceNow and ITSM … more
- General Dynamics Information Technology (Fairfax, VA)
- … Management , Service Level Management , Service Request Management , Smart Reporing, Smart IT , or Digital WorkPlace Portal + Experience customizing ... Required:** None **Job Family:** Software Development **Skills:** BMC Helix,BMC Remedy,Communication, ITSM ,Time Management **Certifications:** CompTIA - Security+ -… more
- CACI International (Chantilly, VA)
- …The ServiceNow Engineer will support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and ... Experience with development and implementation of ServiceNow ITOM and ITSM modules - Incident Management , Problem Management , Configuration Management . +… more
- CACI International (Chantilly, VA)
- …The ServiceNow Developer will support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and ... Experience with development and implementation of ServiceNow ITOM and ITSM modules - Incident Management , Problem Management , Configuration Management . +… more
- BAE Systems (Fort Belvoir, VA)
- **Job Description** BAE Systems is seeking aSelf- service and Service request management Engineerto join our team located at Fort Belvoir, Virginia supporting ... user experience, in a standardized, repeatable construct to meet self- service requests by Army mission and IT ...be available based on position level and/or job specifics. **Self- service and Service request management … more
- CACI International (Chantilly, VA)
- …Would be Nice to Have: * 5+ years of Customer Service or IT Service Management Experience * Experience troubleshooting Microsoft Desktop Operating ... common positive experience. * Operates with a variety of ITSM tools and levels of ITSM process...policies and procedures to support a repeatable and customer-oriented service . * Ensure a knowledge management approach… more
- General Dynamics Information Technology (Fairfax, VA)
- …integrate, analyze, and present our organization's data + Deployment of an Information Technology Service Management ( ITSM ) solution by providing the OIG the ... managing Microsoft Office 365 and Azure infrastructure services. + ** IT Security** + Risk assessment and management ...providing software support, and assisting with hardware issues. The Service Desk ensures that all IT incidents… more
- CACI International (Chantilly, VA)
- …to implement and operate an enterprise ITSM solution, enterprise service desk, and endpoint management . **Responsibilities:** + Execute unit/component test ... a Test Engineer to support our DoD customer in implementing an enterprise IT service delivery model that provides consistent, secure, high-quality, and… more
- CACI International (Chantilly, VA)
- …a **Test Engineer** to support our DoD customer in implementing an enterprise IT service delivery model that provides consistent, secure, high-quality, and ... on this program to implement and operate an enterprise ITSM system. The Software Tester will be responsible for...results, produce status reports, and assist with the defect management process. + Perform requirement analysis and work independently… more
- ASM Research, An Accenture Federal Services Company (Fairfax, VA)
- …Skills** + Secret clearance eligible + HDI or ITIL certification + Experience with IT Service Management systems like ServiceNow + Experience with Microsoft ... printing, WIFI, monitoring of alerts, and system provisioning. The Service Desk Supervisor is responsible for assisting management...field OR equivalent experience (may substitute 4 years additional service desk or IT experience for degree)… more