- Red River (Chantilly, VA)
- …Lead with an active Secret clearance to join our team ! The Team Lead (Tier 2) is a strong service desk engineer, primarily responsible for working ... on a team within the Service Desk and managing the day-to-day functions, including scheduling and coordinating daily workload for service desk … more
- McIntire Solutions (Chantilly, VA)
- …fill a Service Desk Lead position will be responsible for leading a Service Desk Lead team in Ashburn, VA. The individual will be in charge ... Provide technical leadership and coordination with all on-site IT Service Desk personnel + Ability to lead a team of 15-25+ + Present and manage metrics… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …are currently seeking a highly skilled and versatile Service Desk Deputy Lead to join our dynamic team . We are looking for a well-rounded individual with ... needed. + Assists with setting goals and objectives for the Service Desk Operations organization. + Facilitates the day-to-day management of customer… more
- Red River (Chantilly, VA)
- …of the many opportunities we offer. How will you contribute to making an impact? Join our team as the Help Desk Lead /Supervisor (tier 2) and take the lead ... tasked to: + Supervise and lead a team consisting of NOC engineers & Help Desk...to goals and performance objectives. + Enhance and achieve Service Level Agreements (SLAs). + Develop internal talent and… more
- ASM Research, An Accenture Federal Services Company (Fort Belvoir, VA)
- …system + 0-2 years of management experience or experience as a team lead . **Other Job Specific Skills** + Service Desk background + Understanding ... calls as needed. + Assists with setting goals and objectives for the Service Desk Operations organization. + Facilitates the day to day management of customer… more
- General Dynamics Information Technology (Quantico, VA)
- …Be Able to Obtain:** Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Help Desk Support,IT Help Desk ,Remedy Help ... Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A career in enterprise IT means… more
- General Dynamics Information Technology (Fairfax, VA)
- …Voice Services + Security Operations Support + Infrastructure Support + Networking + Service Desk Support **Responsibilities:** + Oversee activities of the IM/IT ... operations team related to general management of customer services, maintenance...Authentication and Authorization Services, Tools and Data management, and Service Desk + Shall serve as the… more
- General Dynamics Information Technology (Fairfax, VA)
- … lead role shall serve as the primary point of contact between the Enterprise Service Desk (ESD) as well as local support responsible for requests at both the ... briefings to Government managers or work/military experience + Experience leading enterprise service desk (ESD) operations for >30,000 users + Demonstrated… more
- US Marine Corps (Quantico, VA)
- …or by telephone concerning the Barber Gym Programs. Ensures all front and back desk areas have a professional, customer service appearance. Operates front ... looking for the best and brightest to join our Team ! MCCS is a comprehensive program that supports and...that all participants meet the eligibility criteria. Assures front desk staffs properly receive and direct all patrons who… more
- Koniag Government Services (Chantilly, VA)
- …IT Systems, LLC,** a Koniag Government Services company, is seeking a Project Lead and Scrum Master to support **KITS** and our government customer. **This is ... Koniag Government Services is seeking a highly skilled Contract Lead and Scrum Master with a strong Agile Background...US Department of State. The duties of this project team are focused on Development but can assist the… more
- CACI International (Fort Belvoir, VA)
- … Team Sentinel and other analytical tools. + Work closely with the TROJAN Service Desk to resolve trouble tickets and establish user accounts and coordinate ... Testing Lead - TROJAN - TS/SCI Job Category: Engineering...including but not limited to GLAIVE, SALVAGE, ONEROOF, UIS, Team Sentinel and other analytical tools. + Direct experience… more
- SAIC (Sterling, VA)
- …track service metrics, lead professionals responsible for Tier II service desk support, onsite field support, data analysis, hardware assembly / ... in order to maintain good routine and orderliness. + Delegate specific service desk responsibilities to team members to create specialization and increase… more
- Oneida Technical Solutions (Fort Belvoir, VA)
- …customer satisfaction. + Assign tickets that are out of scope to the appropriate Service Desk or other teams. + Allocate tickets to technicians at designated ... while maintaining high-quality customer service . + Attend bi-weekly Army Enterprise Service Management Platform (AESMP) and Remedy team meetings for policy,… more
- Red River (Chantilly, VA)
- …at the lowest levels. + **SOP relevance** : review, approve, and monitor service desk operating processes procedures to drive improvements for more effective ... and dynamic professional to join The Managed Services (MS) team as the Senior Director Service Delivery....these risks. **Onshore Delivery Center Start-up** + **Infrastructure Setup:** Lead team to secure office space and… more
- H&R Block (Stafford, VA)
- …tax office associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District ... **554684BR** **Title:** Block Advisors Associate Team Leader **Our Company** **:** At H&R Block,... Leader and District General Manager as necessary + Lead the office from the front desk ,… more
- SAIC (Springfield, VA)
- …to provide targeted training opportunities based on the overall performance of the Service Desk and System Personnel. + Identify, notify, and address operational ... Building cost estimates, review engineering designs and leading a team in response to request for service ,...supporting the IT Operations Center. + Frequently communicate with Service Line Lead on upcoming projects, system… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... new IT support procedures, equipment, methods, and approaches. + Lead other team members to identify and...customer service . + Attend bi-weekly Army Enterprise Service Management Platform (AESMP) and Remedy team … more
- Chenega Corporation (Stafford, VA)
- …and addressing system and user issues in a timely and professional manner. Help desk support works with the Release Management Team and Agile Development Teams ... (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by...the Appian BPM Platform. **Responsibilities** + Receive customer Help Desk phone calls and service requests for… more
- BJs Wholesale Club (Fairfax, VA)
- Join our team of more than 34,000 team ...service is provided to members at the tire desk . Coordinates with Home Office regarding member tire needs ... Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic...needed if certified per DOT requirements. + Provides knowledgeable service to members at the tire desk .… more
- BJs Wholesale Club (Gainesville, VA)
- …through acquisition, retention, loyalty, and experience programs/initiatives associated with Member Service Desk and Frontline. + Meets and/or exceeds key ... by setting clear expectations, utilizing follow up and accountability. Team Members: + Teach, coach and lead ... excellence through all points of contact. + Set service standard expectations for all team members.… more