- Insight Global (Fairfax, VA)
- Job Description We have an exciting opportunity with the government to provide Tier 2 Service Desk support for their IT Operations Support division. ... Information Systems or Equivalent Experience * 2 + Years experience as a Tier 2 Service desk engineer * Experience with a ticketing system such as… more
- General Dynamics Information Technology (Quantico, VA)
- …the world's most complex technical challenges. The Navy **NCIS** team is searching for **Help Desk Analyst - Tier I** to join their program in **Quantico, VA** . ... Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** End User Support,ITSM,Remedy Help Desk ...The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2… more
- CACI International (Springfield, VA)
- Service Desk Technician (Mission) Job Category:...Restart system hardware as needed. + Escalate problems to Tier 2 level as required, notifies mission ... Type of Travel: None * * * You will perform as a Mission Service Desk Technician supporting a 24x7 government mission. You will provide direct support for… more
- CACI International (Chantilly, VA)
- Cyber Service Desk Specialist Job Category: Information Technology...have an active TS/SCI with Poly + Experience with Tier 1/ Tier 2 support in a ... operations and policies in Windows and Linux + You will have strong customer service and technical writing skills + You will have the ability to work independently… more
- M. C. Dean (Chantilly, VA)
- …security systems and networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed + Communicate with ... **System Administrator 2 - Chantilly, VA** ID **10511** Location **Chantilly,...to: + Manage physical security system support to meet service level agreements + Analyze physical security system performance… more
- CACI International (Chantilly, VA)
- …changing environment . Customer service and/or support experience working in a Help Desk , Service Desk , or Call Center environment is preferred . Degree ... Integrated Service Center Account Manager Job Category: Information Technology...writing skills; responsible for fully documenting problem resolutions for Tier 1 / 2 technicians . Motivated… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and ...requested by the tenants. + Perform duties associated with Tier 2 level customer support functions. +… more
- General Dynamics Information Technology (Springfield, VA)
- …and work with external teams to improve user experience. + Assist customers with Tier 2 incident resolution for Linux and windows applications. + Provide remote ... incidents with both short-term workarounds and long-term solutions. Responds to escalated service desk /team requests. + Communicate effectively (in oral and… more
- Arena Technical Resources, LLC (Stafford County, VA)
- …an administrative language (PowerShell, VBS, etc.)Perform ACAS and SCAP scans and remediation Assist Tier 2 help desk with issues elevated to systems ... Location: Quantico, VA (on-site 3 days a week, remote 2 days a week) Clearance: Must hold an active...a SQL DBA Administrator supporting The Naval Criminal Investigative Service (NCIS). How a Database Administrator will Make an… more
- ManTech (Chantilly, VA)
- …support to the IT infrastructure and mission applications, including Tiers 0- 2 , which includes problem recognition, research, isolation, resolution, and follow-up ... + Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support. + Providing basic user training in support of… more
- RTX Corporation (Springfield, VA)
- …and work with external teams to improve user experience + Assist customers with Tier 2 incident resolution for Linux and windows applications + Provide remote ... with both short-term workarounds and long-term solutions + Responds to escalated service desk /team requests + Communicate effectively (in oral and written… more
- General Dynamics Information Technology (Quantico, VA)
- …language (PowerShell, VBS, etc.) o Perform ACAS and SCAP scans and remediation o Assist Tier 2 help desk with issues elevated to systems administrators o ... 2 Hybrid scheduling position.** The **Naval Criminal Investigative Service (NCIS)** is an organization of over 2... Service (NCIS)** is an organization of over 2 ,200 personnel of which 700 serve at HQ and… more
- CGI Technologies and Solutions, Inc. (Chantilly, VA)
- …to operate (ATO) documentation and processes in accordance with DIA policies and guidance. * Provide Tier 2 and 3 help desk support as defined by the ... to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the US are contingent upon the… more