- State of Massachusetts (Chelsea, MA)
- …is seeking to hire a* Service ** Desk ** Analyst *to join the*End**User**Support**Team*. The Service Desk Analyst is the first point of contact for the ... User Support Contact Center. The primary role of the Service Desk Analyst is to...3PM EST*. This position is expected to follow a hybrid model of reporting to work that combines in-office… more
- State of Massachusetts (Chelsea, MA)
- …events are quickly addressed and an associated incident is logged into the EOTSS Service Desk ticket system * Maintain logged incidents with detailed information ... community outcomes. EOTSS is seeking to hire an*IT Operations Analyst I*to join the Operations Service Group...PM EST.* This opportunity would be expected to follow a* hybrid *model of reporting to work that combines in-office workdays… more
- MIT Lincoln Laboratory (Lexington, MA)
- …tools to enhance ITSM processes, such as incident categorization, root cause prediction, and service desk automation. + Partner with technical teams to pilot and ... teams and business stakeholders to deliver optimized workflows, actionable analytics, and enhanced service delivery. The Senior Business Analyst will be part of… more