- Bright Horizons (Newton, MA)
- The IT Service Desk Team Lead at Bright Horizons plays a critical role in providing advanced technical support to our internal users through direct ... engagement on tickets, service level monitoring and team mentorship. They...an industry specific, post-secondary program with a focus on IT . Bachelor's Degree in Computer Science, Information Technology, or… more
- Zones LLC (Boston, MA)
- …to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate Level ... IT Help Desk Technician Professional Services...products and services + Experience working on a help desk / service desk handling tickets preferred… more
- State of Massachusetts (Chelsea, MA)
- …residents, business owners and visitors to the Commonwealth of Massachusetts. The *EOTSS Service Desk Team * is responsible for creating, troubleshooting, ... email, chat, or self- service portal within the IT Management system. Our team diagnoses and...and timely documentation of customer issues and resolution. The Service Desk is the first point of… more
- State of Massachusetts (Chelsea, MA)
- …owners and visitors to the Commonwealth of Massachusetts. EOTSS is seeking to hire*two (2)** Service Desk Analysts*that will act as the first point of contact for ... End User Support Contact Center. The primary role of the* Service Desk Analyst*is to handle the processing...effectively collaborate and communicate with other End User Support Team members, internal and external IT support… more
- Vaco (Boston, MA)
- …and technology organizations. The firm is currently ranked #1 Best in KLAS: Managed IT Services and has been repeatedly recognized as a top performer by KLAS in ... multiple categories, including #2 Best in KLAS: Partial IT Outsourcing (renamed Managed IT Services in...This person must provide exceptional call center support. Customer Service and Communication skills are a must and critical… more
- Beth Israel Lahey Health (Charlestown, MA)
- …or GED required. --1-3 years related work experience required in 2 plus years of Service Desk / IT Support experience supporting a large enterprise of end ... documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of...orders or alerts by creating an incident/request using the IT Service Management Suite provided in an… more
- CAI (Boston, MA)
- …R4463 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Service Desk Analyst, you will be responsible for receiving requests ... **Job Description** We are looking for a bilingual customer service -oriented Bilingual Service Desk Analyst...IT end-user support including: + Utilize excellent customer service skills and exceed customers' expectations. + Interact via… more
- Cayuse Holdings (Boston, MA)
- **Overview** **JOB TITLE:** Service Desk Agent **SALARY:** $20.00-$22.00/hr **EMPLOYEE TYPE:** Part-Time Hourly Non-Exempt - Potential to turn into a Full-Time ... profitability, and accelerated time to market. **Primary Focus** The Service Desk Agent provides customer service...and Apple suite of applications + Administration of ServiceNow IT Service Management System (for example … more
- GovCIO (Boston, MA)
- …+ Bachelor's with 8+ years (or commensurate experience) + 8+ years leading help desk and service desk teams. Required Skills and Experience + ... Desk Manager will manage and lead the help desk teams and coordinates complex IT projects...and new products in development projects. Manages a project team comprised of a multidisciplinary staff. Reviews, manages and… more
- Dana-Farber Cancer Institute (Boston, MA)
- …after-use cleaning, and technical troubleshooting issues of patient-use iPads. + Opening help desk tickets as needed and navigating IT issues with the support ... The Jimmy Fund Front Desk Clinic Coordinator reports to the Scheduling Supervisor...necessary. + Triaging issues as they arise, and opening IT tickets as needed. + Daily end of day… more
- EDB (Boston, MA)
- …observability. For more information, visit www.enterprisedb.com **Job Description:** Reporting to the Global IT Service Desk Manager, this role will provide ... and refresh processes. + Respond to all end user IT service requests which will originate via...and benefits and reach out to our Talent Acquisition team for region specific benefits. We know it takes… more
- Red River (Lexington, MA)
- Red River is seeking a Service Desk Technician II with an active Secret clearance to join our growing team ! This position will work onsite with one of our ... support requests directly from our customers, as well as escalation from other team members. Our engineers are responsible for maintaining user uptime and improving… more
- Cambridge Health Alliance (Cambridge, MA)
- Receptionist/Front Desk **Date Posted:** 09/25/2024 **Requisition Number:** 8481 **Location: Everett** **Work Days:** 8:30am - 5:00pm Monday - Friday **Category:** ... * Does not wait for someone to approach the desk , initiates contact with each person as he/she enters...interpreter as needed. * Responds to telephone inquiries regarding IT /telecomm services, hospital services and directions to CHA locations… more
- Robert Half Technology (Cambridge, MA)
- Description We are seeking a diligent Help Desk Analyst to join our team in the education sector based in Cambridge, Massachusetts. This position offers a ... * Maintain a detail oriented disposition while managing customer service inquiries * Collaborate with an experienced team...team and contribute to the overall efficiency of IT operations. Requirements * Proficient in Microsoft Windows 10,… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …develops and maintains technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities ... provided knowledge articles when appropriate. Escalates to more senior team members as appropriate. + Monitors and tracks incidents....system + (or) 2 years of experience on the service desk in a junior capacity with… more
- Novo Nordisk (Lexington, MA)
- …Lab IT lead in Lexington and will collaborate closely with Boston Hub IT team . Additional internal stakeholders include IT applications teams from Novo ... both worlds to develop new medicines for patients. The team is comprised of collaborative, diverse and passionate people...ready to make a difference? The Position The Senior IT Engineer I - Labs will be responsible for… more
- MIT Lincoln Laboratory (Lexington, MA)
- …CES Operations Team has two primary responsibilities. They provide a Classified Service Desk that users of the Laboratory's Secret Internet Protocol Router ... Position Description This position will serve as the Operations IT Systems Team Lead within the Classified Enterprise Services team . The… more
- Parker Hannifin Corporation (Woburn, MA)
- …operations. Responsibilities: + Managing incidents and requests in coordination with global IT service desk , utilizing ITIL foundational principles. + ... Digital & IT Analyst Location : Woburn, MA, United States...least 2 years of experience in a support or service role, actively interacting with customers on a regular… more
- Reynolds & Reynolds (Andover, MA)
- …in Andover, MA* TSD Mobility Solutions, an affiliate of Reynolds and Reynolds, is seeking an IT Technician to join our growing team ! As an IT Technician, you ... will be part of a team of IT professionals who provide in-house technical PC hardware and...skills in hardware and software troubleshooting + Excellent customer service skills through verbal and written communication + Must… more
- Boston University (Boston, MA)
- The Client Support II position is part of the GSDM IT team . They report to the Service Desk Manager. Their primary role is to support the GSDM IT ... standardized configurations. Collaboration and Teamwork + Work with the Service Desk Manager and the team...response to clients. + Work closely with the other IT teams to assist in daily functional operations of… more