- Amazon (Seattle, WA)
- …and recommend new approaches, policies, and procedures for continuous improvement. * Own the Customer Experience ( CX ) Intake Mechanism to help GDSP builders ... the Private Pricing Programs and Experiences (3PX) team. The Senior Design Strategist, 3PX will partner with UX researchers,...B2C settings with a proven ability to document the customer experience to identify gaps and opportunities,… more
- Amazon (Seattle, WA)
- …across our website, mobile and living room devices. As Sr . In-App Marketing & Customer Experience ( CX ) Manager, you will be part of Prime Video's ... Marketing team and own the In-App customer experience . You will drive a best-in class CX...and comfortable working effectively in a deadline-driven work environment. Sr . In-App Marketing & CX Manager duties… more
- Qualtrics (Seattle, WA)
- …impactful customer experience programs. As a key member of the Customer Experience ( CX ) Professional Services team, this position contributes to the ... organizations that are both mature and immature in the customer experience space and will be able...Customer Relationship:** Build and maintain strong relationships with senior customer stakeholders, acting as their advisor.… more
- Amazon (Sumner, WA)
- …on the future today, consider joining Mechatronics & Sustainable Packaging Customer Experience Org. In the position of Sr . Ops Engineer Deployment & Ramp, ... newly constructed sites and operational fulfillment centers. As a Sr . Ops Engineer, your primary role is to own...status. About the team The Mechatronics & Sustainable Packaging Customer Experience (MSP CX ) team… more
- Amazon (Seattle, WA)
- … experience , and develop the expansion planning needs for the CS Customer Experience ( CX ) program team and operations network supporting Amazon's ... drive programs end-to-end including business goals, technical solutions, to improve customer experience * Communicate clear and concise expectations and… more
- Amazon (Sumner, WA)
- …are aligned on program status. About the team The Mechatronics & Sustainable Packaging Customer Experience (MSP CX ) team works backwards from Internal ... Description As a Sr . Operations Engineer, you will lead and manage...Brownfield and Greenfield Sites globally, maximizing solutions readiness and customer satisfaction. MSP CX maintains unified accountability… more
- Amazon (Seattle, WA)
- …builds Amazon's flagship suite of VoC products, connecting internal employees with their customer experience ( CX ) data and insights. We leverage ... every day to make every important aspect of the customer experience a little bit better." -...Generative Artificial Intelligence (GenAI) to transform billions of unique customer interactions into simple and actionable CX … more
- Amazon (Seattle, WA)
- …to translate user and customer feedback into actionable insights that guide customer experience ( CX ) improvements as well as guide feature development ... Worldwide Defect Elimination (WWDE) team seeks a highly skilled and detail-oriented Sr . Business Analyst with experience in business reporting, cost/benefit… more
- Amazon (Seattle, WA)
- … CX within the Price Perception and Evaluation Org, is looking for a seasoned Senior Business Intelligence Engineer ( Sr . BIE) to help us build, report on and ... with business stakeholders to translate between data and business needs - Experience managing, analyzing and communicating results to senior leadership -… more
- Amazon (Seattle, WA)
- …Studio seeks a talented, motivated Senior UX Program manager to lead our customer experience ( CX ) quality assurance program. This role is critical in ... services meet the highest standards of quality and user experience before reaching our customers. As Senior ...responsibilities - Manage and optimize daily operations of the customer experience review process. - Coordinate and… more
- Amazon (Seattle, WA)
- Description Our organization sets the standard for Trust Customer Experience across all devices and services that Amazon offers to customers, including ... you will drive solutions that require technology, process, and operations to drive customer trust in world-class AI driven products. The projects will have high… more
- Amazon (Seattle, WA)
- …their offerings compare with other options available to sellers for fulfilling and providing customer service (eg, benchmarking CX for CSBA compared to Amazon CS ... meets or exceeds Amazon's high standard for fulfillment and customer service quality (FQ and CSQ) - regardless of...7+ years of managing, analyzing and communicating results to senior leadership experience - Bachelor's degree -… more
- Amazon (Seattle, WA)
- …and presentation of results to senior leadership - Knowledge of key customer experience metrics and methodology Amazon is committed to a diverse and ... engine of growth for Amazon. BISS is looking for Sr Product Manager to drive Customer Insights...with feature delivery and tradeoffs of a product - Experience in influencing senior leadership through data… more
- Amazon (Seattle, WA)
- …opportunity to work on fast-paced and challenging projects where you get to define a customer experience that will be used by millions of viewers, across 100s of ... strategy and roadmap for Prime Video's Linear TV viewing experience and the overall Player CX framework...will develop and grow product opportunities, and enhance our customer experience . We are looking for a… more
- Amazon (Seattle, WA)
- …and implement a comprehensive VoC strategy aligned with the organization's overall customer experience goals and objectives. This involves defining the scope, ... Sr . Program Manager to manage our Voice of Customer Mechanism. You collaborate with business and technical teams...insights, and develop strategies to enable stakeholder team address CX pain points and improve customer experiences.… more
- Amazon (Seattle, WA)
- …technical and business leadership. As a senior program leader you will optimize customer shopping experience for tens of millions of user queries that happen ... of new keywords and products, landing page targeting efficiency and customer experience improvement opportunities. Cutting edge technology and algorithms… more
- Amazon (Seattle, WA)
- …org teams and it's many global partners. Key job responsibilities * Defining a CX vision for the shopping experience in partnership with your design team, ... If you have a passion for reinventing the shopping experience and you enjoy the thrill of experimentation, optimization,...is a unique product opportunity to develop a new customer -centric roadmap. Today, most product roles at Amazon are… more
- Amazon (Seattle, WA)
- …launching Associate/Employee-facing tools, features, enhancements, etc. Preferred Qualifications - Experience in influencing senior leadership through data ... Amazon Fresh In-Store Product team is looking for a Sr Product Manager for Associate Tools. This role will...- Experience working across functional teams and senior stakeholders Amazon is committed to a diverse and… more
- Amazon (Seattle, WA)
- …in a fast paced environment and deliver designs that elevate the customer experience . Key job responsibilities - Own the CX from beginning to end and ... We are looking for someone passionate about delivering the best possible customer experience for our products. You'll work closely with a cross-functional group… more
- Amazon (Seattle, WA)
- …org teams and it's many global partners Key job responsibilities * Defining a CX vision for the shopping experience in partnership with your design team, ... is a unique product opportunity to develop a new customer -centric roadmap. We are building a new Product team... experience - Well developed analytical skills and experience setting up CX experiments and analyzing… more