- Mass Markets (Dallas, TX)
- POSITION OVERVIEW ENTRY-LEVEL CALL CENTER AGENT (FULL-TIME) We are looking for call center agents to support inbound and outbound customer service ... Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology,… more
- HCA Healthcare (Dallas, TX)
- …Code of Conduct and Mission and Value Statement. Practices certified as Patient Center Medical Home include these additional job duties: . Coordinates continuity of ... patient care with external healthcare organizations and facilities and referrals from the primary care provider to a specialty care provider. . Participates on a team for data collection, health outcomes reporting, audits and programmatic evaluation related to… more
- Molina Healthcare (Dallas, TX)
- …help preserve service excellence through monitoring and assessing customer interactions of Call Center Associates; documenting agent performance strengths ... **KNOWLEDGE/SKILLS/ABILITIES** + Performs call monitoring and assessment of Call Center Associates for both inbound and outbound calls. + Participates in… more
- Public Storage (Plano, TX)
- …and generate actionable insights. + Proactive problem-solving skills. + Experience using call center systems and agent management tools Attributes: ... dedicated and experienced Customer Service Supervisor to support our call center operations. The ideal candidate will...Gather and analyze customer feedback survey data to identify agent gaps and provide feedback to management to find… more
- Mass Markets (Dallas, TX)
- …of age + High School Diploma or Equivalent + Minimum of three (3) years in a call center environment + Minimum of (1) year of experience in a customer service ... POSITION OVERVIEW BANK CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Mass Markets (Dallas, TX)
- …our customer service representatives are at their best when they're happy. This is an on-site call center position and a chance to work indoors in a fun and ... POSITION OVERVIEW ENTRY-LEVEL TELCOM CUSTOMER CARE AGENT (FULL-TIME) Here at MCI, we keep things...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Mass Markets (Dallas, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... POSITION OVERVIEW COLLECTIONS AGENT Join our team and grow with us!...paid training. Compensation is commensurate with experience. Prior contact center experience, experience in customer service, tech support, sales,… more
- Mass Markets (Dallas, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... POSITION OVERVIEW CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We...and managerial for resolution as needed. + Ensure first call resolution through problems solving and effective call… more
- Mass Markets (Dallas, TX)
- …our customer service representatives are at their best when they're happy. This is an on-site call center position and a chance to work indoors in a fun and ... POSITION OVERVIEW ENERGY CUSTOMER CARE AGENT (FULL-TIME) Here at MCI, we keep things...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Allied Universal (Richardson, TX)
- …discounts, perks and more for most full-time positions! Allied Universal(R) is hiring a Call Center Representative at our Service Assurance Center (SAC) in ... Richardson, TX. The Call Center Representative handles a high volume of both inbound...both inbound and outbound calls. Allied Universal's Service Assurance Center (SAC) is a call center… more
- Allied Universal (Richardson, TX)
- …and contact support systems in the event of an emergency. **This is a 24/7 call center environment that requires individuals to sit for long periods of time. ... minimum requirements of the position. + High customer service acumen in a call center environment + Can effectively communicate over the phone and email + Basic… more
- Mass Markets (Dallas, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... inbound calls and making outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology. As a highly trained expert… more
- Enhanced Protection Services (Richardson, TX)
- …Minimum of two (2) years of consecutive experience in customer service, call center , security, military, dispatch, scheduling, administrative role, or equivalent ... This is a full-time, in office role located in our Customer Experience Center (CEC) in Richardson, TX. **SHIFT** Wednesday, Thursday, Friday Hours (2:00 pm -10:00… more
- Mass Markets (Dallas, TX)
- …individual and posses excellent communication skills, we need your help in managing call center customer service agents. While your team operate the phone ... activity and development of 15-25 representatives within a complex call center environment. In this role, you...+ Possess practical conflict resolution skills (both customer and agent conflict) + Proven leader with advanced time management,… more
- Mass Markets (Dallas, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... development to flourish and respond to a changing marketplace. + Measures agent performance against standards to ensure program effectiveness. + Work closely with… more
- Mass Markets (Dallas, TX)
- …established ourselves as a trusted partner in the industry. We are seeking a Call Center Sales Manager experienced in Property and Casualty and Life insurance ... In this role, you will be responsible for managing agent development, issue resolution, and monitoring the metrics and...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Hilton (Dallas, TX)
- …minimum qualifications:** + Minimum two \(2\) years of professional work experience in large call center operations \(more than 500 seats\) or contact center ... to ensure ongoing service performance is maintained; manage real\-time call volume of a worldwide contact center ...performance reports and other ad hoc reporting\. + Manage agent hotline queue\. **WHY YOU'LL BE A GREAT FIT**… more
- Fresenius Medical Center (Plano, TX)
- …a high performance blended calling environment for the Customer Service/ Collections / Call Center . Facilitate the effective use of Dialer functionality to ... dialer software + Assist IT with technical support and diagnostics with call servicing technologies + Create and manage predictive outbound or blended dialing… more
- Public Storage (Plano, TX)
- …levels. + Establish performance metrics and KPIs in collaboration with Care Center senior leaders to monitor and drive performance. + Maintain regular communication ... cadence with third-party agencies to review agency and agent performance, discuss overall strategies, handle escalated issues, and...goals + Routinely conduct review of email conversations and call monitoring to ensure consistency in the level of… more
- HCA Healthcare (Dallas, TX)
- …to apply! **Job Summary and Qualifications** The Voicebot Product Business Analyst - Contact Center Virtual Agent and IVR is the driver of our continued growth ... ever-changing digital landscape. The Product Business Analyst - Contact Center IVR & Virtual Agent is responsible...stakeholders to identify and document strategy and opportunities of call flows (including virtual agent and IVR… more