- Amazon (Seattle, WA)
- …it with powerful software, and tying it all together to the cloud. As the Quality ( Customer Experience ) Program Manager, you will be responsible for ... program strategy, end-to-end delivery, and communicate results to senior leadership - Work collaboratively with vendor and internal...- 5+ years of program or project management in Quality and Customer Experience . -… more
- Amazon (Seattle, WA)
- …responsibilities CUSTOMER FOCUS Evaluates products and services to continually drive quality of customer experience . Aggregates and escalates industry ... Scientific Supplies (BISS) team is looking for a self-driven Senior Vendor Management candidate that has a proven track...internal processes and programs to improve the supplier and customer experience . They will be able to… more
- Amazon (Seattle, WA)
- …to better quantify and qualify the quality of the search customer experience and are looking for a Senior Applied Scientist to lead the development and ... Amazon Search. We are developing new ways we measure customer satisfaction with the quality of the...routine inspection and deep business understanding as the search customer experience is being transformed. These metrics… more
- Amazon (Seattle, WA)
- …to better quantify and qualify the quality of the search customer experience and are looking for a Senior Applied Scientist to lead the development and ... Key job responsibilities We are looking for an experienced Sr . Applied Scientist to lead LLM based signals development...routine inspection and deep business understanding as the search customer experience is being transformed. Keeping a… more
- Amazon (Seattle, WA)
- …with the broader business to drive improvement, taking proactive measures to ensure the best customer experience . As an Sr . Customer Success Specialist, ... Customer Obsessed and passionate about improving the customer experience . In this role you will...drive process improvement projects to eliminate root cause defects. Sr . Customer Success Specialists resolve the most… more
- Amazon (Seattle, WA)
- …and ensuring that alternative sources of supply are available. The Social Responsibility ( SR ) and Human Rights program drives customer trust and business ... Description Amazon's mission is to be the most customer -centric company on Earth. To get there, we...and processes that we use in doing so. As Sr . Project Manager ( SR Ops NA/LATAM), you… more
- Amazon (Seattle, WA)
- …organization, and adept at synthesizing a variety of technologies and capabilities into high quality customer experiences A day in the life Amazon offers a full ... for Amazon Customer Service, providing a seamless customer support experience and ensuring issues are...customer release while ensuring the highest level of quality for your deliverables, managing one of the worlds… more
- Amazon (Seattle, WA)
- …and generative AI (GenAI) to deliver a step change in Field productivity and customer experience . Key job responsibilities You will be responsible for diving ... (hardware, firmware, software) on time, to scope, with high quality . - Ability to regularly engage with senior...quality , along with risk and critical path management experience - Experience managing projects across cross… more
- Amazon (Seattle, WA)
- …and implement a comprehensive VoC strategy aligned with the organization's overall customer experience goals and objectives. This involves defining the scope, ... and experienced Sr . Program Manager to manage our Voice of Customer Mechanism. You collaborate with business and technical teams to deliver world-class solutions… more
- The ODP Corporation (Tacoma, WA)
- …the store. The Sr . Assistant Store Manager will help lead a customer -centric environment, engage with the local community, all while fostering a positive culture ... Manager also assists with store operations, cash handling, and resolving associate and customer concerns. The ideal Sr . Assistant Store Manager should be… more
- Highmark Health (Olympia, WA)
- …researching, identifying and internally marketing enabling technologies based on customer capability requirements. Facilitate development of more complex enterprise ... design options. Ensure that the system architecture balances functional, service quality and systems management requirements. + Use appropriate tools, including… more
- Amazon (Seattle, WA)
- …as profiling and debugging and understanding of system performance and scalability - Experience in building speech recognition , machine translation and ... our other owned and operated sites, on other high quality sites across the web, and on millions of...systems (eg, commercial speech products or government speech projects) - Experience with large scale… more
- Amazon (Seattle, WA)
- …We directly influence the design of new programs that impact the business and customer experience . As an ideal candidate, you have a deep understanding of ... Devices research team seeks a thoughtful, creative, and passionate Sr . User Researcher to help us define how Amazon...partner teams. - Drive impact to the business and customer experience , as measured by changes to… more
- Amazon (Seattle, WA)
- …understanding of customer needs, behaviors, and potential issues within their experience 3. Create, track, and influence improvement within metrics for the ... Customer Support organization, including service levels, productivity, quality...strategy, end to end delivery, and communicating results to senior leadership - Experience working cross functionally… more
- Amazon (Seattle, WA)
- …our developer partners. In short, we get to own and innovate on a critical customer experience while also supporting nearly every other business at the company; ... the systems that enable authenticating and identifying every Amazon customer in the world. Every aspect of the Amazon...quality , along with risk and critical path management experience - Experience managing projects across cross… more
- Amazon (Seattle, WA)
- …- Experience with neural deep learning methods and machine learning - Experience in building speech recognition , machine translation and natural language ... Scientist. At Amazon, we strive to be Earth's most customer -centric company, where customers can find and discover anything...systems (eg, commercial speech products or government speech projects) Preferred Qualifications - Experience with… more
- Amazon (Seattle, WA)
- …Intelligence (AGI) team is looking for a passionate, talented, and inventive Sr . Software Development Engineer( Sr . SDE)/Machine Learning Engineer(MLE) to play ... multi-modal and multi-lingual Large Language Models (LLM). As our Sr . SDE/MLE superstar, you'll have the power to lead...that will ensure an unparalleled infrastructure of the highest quality . Work in an Agile/Scrum environment to move fast… more
- Amazon (Seattle, WA)
- …world more meaningfully and efficiently. Your work will directly impact the overall customer experience for millions of users worldwide. Key job responsibilities ... mission of being the most customer -centric company by innovating and improving customer experiences. Sr . Embedded SDEs at Amazon play a crucial role in… more
- Amazon (Seattle, WA)
- …business processes, procedures and policies Preferred Qualifications - MBA - Experience in influencing senior leadership through data driven insights ... - Experience working across functional teams and senior stakeholders - Experience with process mapping... with SQL and pulling data via queries - Experience with Customer Relationship Management (CRM) tools… more
- SHI (Olympia, WA)
- …expert for services and solutions supporting the Identity Management business within our customer base. The Sr . Security Consultant - Identity Management will ... **Job Summary** The Sr . Security Consultant - Identity Management will serve...technology solution and service offering delivery + Proactively identify customer needs/requirements through data, customer engagement and… more