- General Dynamics Information Technology (Annapolis Junction, MD)
- …Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service,Technical Support,Troubleshooting **Certifications:** ... of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician - MIDS Transform technology...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Remote Support,Technical Support,Troubleshooting **Certifications:** ... 1 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Transform technology into opportunity as a Help… more
- TekSynap (Fort Belvoir, VA)
- …with Office 365 and Microsoft products + US Citizen **Overview** We are seeking a Help Desk Specialist Lead to provide technical support for our customer ... **Responsibilities & Qualifications** **RESPONSIBILITIES** + Lead team of 6 Technical IT Specialists in...for DTRA users to enter, track and escalate Service Desk tickets, as wellas self-service actions (currently using Remedy)… more
- General Dynamics Information Technology (Arlington, VA)
- …to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Hardware,Customer Service,Phone Support,Technical ... required. + Use ticketing system to: + Proactively check help desk queue for new emails and...extensively researching the issue again. + Notify the team lead of all VIP requests for support that require… more
- William C Brown Inc (Bowie, MD)
- …Support. + Resolve customer inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide triage activities to direct ... Service Desk Agent (Third Shift ) EOE Statement...+ Provide courteous, professional, quality customer service via the Help Desk . + Account unlocks/password resets. +… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** None **Job Family:** Systems Administration **Skills:** Customer Service, Help Desk Support,Information Technology (IT) Support **Experience:** ... Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk ...desk is 24/7/365,** **one/two rotational weekends and occasional shift work required.** **GDIT IS YOUR PLACE:** + Flexible… more
- TekSynap (Washington, DC)
- …incidents based on urgency and business impact, coordinating immediate action with Help Desk teams and other relevant departments. + **Coordination and ... support ongoing improvement and future incident response efforts. + Ensure that Help Desk techniciansare maintainingaccurateand comprehensive records of all … more
- General Dynamics Information Technology (Washington, DC)
- …Be Able to Obtain:** Top Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Hardware, Help Desk Support,Microsoft ... of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III We are GDIT....Secret\DOE Q * Location: On Customer Site, This service desk is 24/7/365, shift work may be… more
- Marriott (Washington, DC)
- …to maximize room revenue and control property occupancy. * Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and ... basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Position directs and works with managers and employees to carry out… more
- TekSynap (Arlington, VA)
- …operations help desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech Control equipment such as ... services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a...clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to join our… more
- Evolent (Washington, DC)
- …meet established customer service/contact center service levels/metrics + Staff the agent Team " help desk " and quickly respond to agent questions and guidance ... connected care journey. We are hiring for a Team Lead to join our Pharmacy Care Customer Service Team....throughout the assigned shift ; handle real-time escalations where appropriate + Coordinate and… more
- TekSynap (Fairfax, VA)
- …technical training and writing; information security; deployment of new capabilities; and help desk /end user support services to support existing systems ... **Responsibilities & Qualifications** **RESPONSIBILITIES** + The Tech Lead / Senior Systems Engineer serves as the...Noise level: Medium + Work schedule: Schedule is day shift , Monday - Friday. + Amount of Travel: up… more
- TekSynap (Fairfax, VA)
- …technical training and writing; information security; deployment of new capabilities; and help desk /end user support services to support existing systems ... **Responsibilities & Qualifications** **RESPONSIBILITIES** + Acts as Lead Software Developer responsible for ensuring that the...Noise level: Medium + Work schedule: Schedule is day shift , Monday - Friday. + Amount of Travel: up… more
- TekSynap (Washington, DC)
- …highest levels ofmanagement; + Develop, implement, andmaintainQA processes and procedures for the IT Help Desk . + Monitor and evaluate the performance of help ... established standards and procedures. + Conduct regular audits of help desk interactions and service tickets to...identified gaps in performance and promote best practices. + Lead continuous improvement initiatives to enhance the quality and… more
- TekSynap (Washington, DC)
- …Bachelor's degree + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with quality ... of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in… more
- Northrop Grumman (Falls Church, VA)
- … lead will administer the CMMS tools at the enterprise level, coordinating help desk , access, and standardization of CMMS policies and information. They will ... May Consider Full Time Teleworking for this position + ** Shift :** 1st Shift (United States of America)...administrator for CMMS enterprise tool capabilities, they will coordinate help desk and access queries in conjunction… more
- Chenega Corporation (Springfield, VA)
- …for all support calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests ... support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in providing… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Obtain:** Top Secret SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Repairs, Help Desk ... differentiator. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter....in Annapolis Junction, MD * US Citizenship Required * Shift : Monday - Friday 2pm-10pm or 3pm-11pm GDIT IS… more
- TekSynap (Washington, DC)
- …and best practices related to IT operations + Knowledge of and experience with help desk support and operation. + Knowledge of networking and network-based ... upgrade of IT products, along with installation and on-site maintenance, including help desk services. Additional support includes hardware delivery, moves,… more
- IHG (Alexandria, VA)
- … during an emergency or crisis * Reporting into the Hotel Operations Manager you'll help manage a team of front desk employees across several specialisms. What ... drive revenue from walk-ins and up-selling at the front desk * Training team members on PBX procedures and...work to a wide range of benefits designed to help you live your best work life - including… more