- CACI International (Arlington, VA)
- Service Desk ITSM Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of ... * **The Opportunity:** CACI is seeking a Service Desk ITSM Specialist to drive the adoption and enhancement of...Practice by providing mentoring support, Knowledge sharing sessions & lead competency groups. + Design & deliver business values… more
- TEKsystems (Linthicum, MD)
- …our customers across the globe to own change. Join us. GCP Application Modernization Lead Description: We are seeking a dynamic technology leader to join our GCP ... Platform team as the GCP Application Modernization lead . This role will be pivotal in building and delivering Modern Application Architecture capabilities and… more
- ICF (Washington, DC)
- …The ideal candidate will support and enhance the IT Service Management ( ITSM ) and Configuration Management Database (CMDB) modules while developing and deploying ... and functional requirements, translating them into effective ServiceNow solution designs. Lead the design of complex, effective ServiceNow solutions aligned with… more
- ICF (Rockville, MD)
- …2 days a week. ICF is seeking an experienced SaaS Platform and Operational Lead and SME based in Rockville, MD to support adoption of emerging digital technologies ... (DSC) for the customer, manages SaaS platforms and leads IT service management ( ITSM ) process implementation and governance. The role is dynamic and will require a… more
- Nightwing (Sterling, VA)
- …getting them to see the value of their ServiceNow investment. Responsibilities include: * Lead & collaborate with customers in their efforts to take advantage of the ... ServiceNow platform to improve their ITSM and ITIL processes * Be a key member...overall engagement team focused on delivering customer outcomes * Lead customer design workshops * Guiding customers in defining… more
- ServiceNow, Inc. (Fort Meade, MD)
- …of a customer engagement team - consulting with customers and configuring the ServiceNow ITSM products based on configuration best practices - all with the goal of ... expert in how to best support IT by configuring ITSM Service Delivery using ServiceNow best practices focused on...in their efforts to improve their IT processes. + Lead customer design workshops focused on ServiceNow Platform and… more
- GCyber (Arlington, VA)
- GCyber is seeking a Primary Technical Control Facility Lead , to support a high profile DISA customer. As a Primary Technical Control Facility Lead , you will ... maintenance of our Tech Control facilities. As a Primary Technical Control Facility Lead , you will: + Oversee daily operations of the Tech Control facility, ensuring… more
- SAIC (Reston, VA)
- …on programs of national importance. We are seeking a highly motivated Service Desk Lead to join our National Intelligence Program leading the Service Desk team as ... 15+ team members within various shifts. The service Desk Lead supervises the day-to-day activities of Service Desk who...+ 5+ years' experience in Service Delivery Management and ITSM + 8+ years' experience managing Service Desk teams… more
- SAIC (Washington, DC)
- **Description** SAIC is currently seeking a motivated, career and customer service-oriented Lead Desktop Support Technician to support a role with our federal ... client. The Lead Desktop Support Technician will supervise a team of...X, iPhones, iPads, and hardware. + Previous experience using ITSM tools for ticket tracking. + Ability to travel… more
- Eliassen Group (Washington, DC)
- ** Lead Security Engineer** **Washington, DC** **Type:** Contract-to-Hire **Category:** Security **Industry:** Government **Reference ID:** JN -102024-91210 **Date ... a large federal integrator in the search of a Lead Security Engineer. This position will be a 6-month...security procedures. + Work on IPv6 cyber-related security operations ITSM (ServiceNow) assigned tickets to completion. + Participate in… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …the expertise of a talented and experienced Primary Technical Control Facility Lead to assist in directing and managing the program's executive support group. ... integration with a government multi-contractor team. The Primary Technical Control Facility Lead oversees the DoD Technical Control Facility, and it will manage… more
- TekSynap (Arlington, VA)
- …standards and best practices related to Information Management Operations and with ITSM best practices. + Knowledge in handling and managing incidents and service ... a Top Secret/SCI clearance **Overview** We are seeking a Primary Technical Control Facility Lead to join our team supporting DISA JSP ETM in Arlington, VA. TekSynap… more
- W. R. Grace (Columbia, MD)
- …Responsibilities + Design and architect ServiceNow solutions to meet business requirements. + Lead the transition from the legacy ITSM platform to ServiceNow and ... support to the IT team and end-users. + Define and manage ITSM processes, including Change Management, Knowledge Management, Problem Management, and Incident… more
- General Dynamics Information Technology (Fairfax, VA)
- …None **Job Family:** Software Development **Skills:** BMC Helix,BMC Remedy,Communication, ITSM ,Time Management **Certifications:** CompTIA - Security+ - CompTIA ... **BMC Remedy version 20.x** or higher, ITIL methodologies, and ITSM /CMDB/DWP process flows. + Expert familiarity in one or...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more
- TEKsystems (Linthicum, MD)
- …work with development staff based on those priorities. * Effectively lead teams providing appropriate direction and developmental feedback. * Provide appropriate ... Level. * Ensures that both tactical and strategic Team Lead goals are met. * Serve as a role...Experience with several of the following ServiceNow products including: ITSM , ITOM, Virtual Agent, Integration Hub, AppEngine, SAMPro ,… more
- TEKsystems (Fort Meade, MD)
- …and modern test techniques and processes. The ServiceNow Configuration Manager will lead the tracking and managing update sets responsible for ensuring controlled ... environments. This role is critical in maintaining stability, consistency, and compliance with ITSM best practices. They will also help adapt to the agile framework… more
- TekSynap (Silver Spring, MD)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** Team Leadership & Development: + Lead , mentor, and develop a team of service desk professionals, creating ... + 8+ Years Experience in Service Desk Management + Demonstrated ability to lead and develop teams in a customer-focused environment. + Demonstrated experience in IT… more
- Capital One (Mclean, VA)
- …of business. This leader will drive our asset transformation journey and lead various complex technical initiatives to include shaping scalable solutions and ... solving and collaborating with others. **You will** : + Lead multiple agile teams and coach and mentor engineers...experience in IT Asset Management (ITAM) ,IT Service Management ( ITSM ), IT Risk Management domains + 5+ years of… more
- Arrow Electronics (Washington, DC)
- …**What You'll Be Doing:** **Project Management & Coordination** + Lead cross-functional projects aimed at improving customer engagement processes within ... standardized workflows for ticket creation, escalation, and resolution, aligning with ITSM best practices. **Process Analysis & Improvement** + Analyze existing… more
- Insight Global (Rockville, MD)
- Job Description Lead the technical deployment of ServiceNow platforms, focusing on ITSM , ITOM, ITAM, and GRC modules. Provide gap analysis for current processes ... Desk team to configure and optimize ServiceNow for service desk operations. Lead technical aspects of deployment, ensuring seamless setup of APIs and continuous… more