- MyFlorida (Tallahassee, FL)
- …Position Overview and Responsibilities: The incumbent supervises shift workers in the Building Operations Center (BOC), a 24-hour call center in the Division ... and Training: + Coordinates and conducts orientation and on-the-job training for new call center employees and maintains documentation. + Provides coaching and… more
- MyFlorida (Tallahassee, FL)
- …and training reviews. + Makes recommendations and/or develops and implements quality assurance checklists for evaluating the effectiveness and compliance ... Assists with the creation and delivery of training regarding quality assurance standards and provides technical assistance...history. + If you experience problems applying online, please call the People First Service Center at… more
- MyFlorida (Tallahassee, FL)
- …position is located in the Department of Health, Division of Medical Quality Assurance , Communication Services Unit ( Call Center ). Office hours are 8:00 ... Open Competitive Opportunity Division of Medical Quality Assurance , Bureau of Operations, Customer Contact Center This… more
- Elevance Health (Tallahassee, FL)
- …for efficient utilization of BH services; supports process improvement and quality assurance activities; ensures adherence to appropriate departmental policies, ... + Ensures staff adheres to accreditation guidelines. + Supports quality improvement activities. + May assist with implementation of...standards and contracts for an inbound and outbound 24/7 call center managing EAP and BH Services;… more
- Lumen (Tallahassee, FL)
- …motivate team of employees to consistently meet and/or exceed daily, weekly and monthly + call center objectives. + Clearly communicate call center and ... assigned projects + Successfully manage competing priorities + Perform Quality Assurance Observations for team members and...starter, able to work effectively in a fast paced call center environment + Strong knowledge of… more
- MyFlorida (Tallahassee, FL)
- …and Project Scheduling. Assist in preparing project scope, proposals, and reports. Perform Quality assurance of Surveying and Mapping Reports. KNOWLEDGE , SKILLS ... procedures. Ability to communicate scientific information effectively. Ability to perform Quality Assurance Reviews (QAR) of current surveying and mapping… more
- MyFlorida (Tallahassee, FL)
- …attention to the data highlighted when being entered into the database. Reviews quality assurance edit tests showing unusual occupations, high and low wages, ... use your skill and insight to produce the highest quality data for our stakeholders. Florida Commerce encourages its...site of the Department. Preferred : + Experience in call center /high volume calling. + One year… more
- MyFlorida (Tallahassee, FL)
- …provider organizations, and other interest groups. + Oversee a statewide system of quality assurance to assure that state-operated and contracted services are ... history. + If you experience problems applying online, please call the People First Service Center at...providing the people we serve with the level and quality that we would demand and expect for our… more
- Humana (Tallahassee, FL)
- …to the Finance team. Supports system monitoring, file transmissions, member communications, call center inquiries, and production issues resolution. Works well ... a project team in determining objectives and approaches to assignments. Assists with quality assurance and user acceptance testing. Collaborates with the Risk… more
- Evolent Health (Tallahassee, FL)
- …collaborate with cross-functional teams, including solution strategy, business operations, engineering, quality assurance , and IT, to ensure our applications ... define acceptance criteria and definitions of done to enable quality user acceptance testing (externally and internally) and systems...speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug… more
- MyFlorida (Tallahassee, FL)
- …in all phases of the process including design, data collection, analysis, data quality assurance , writing and publication. + Evaluates adult and career technical ... the vacancy announcement. If you experience problems applying online, please call the People First Service Center at ### WORKING FOR THE STATE OF FLORIDA HAS… more
- CVS Health (Monticello, FL)
- …includes: + Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... Anchored in our brand - with heart at its center - our purpose sends a personal message that...are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we… more
- MyFlorida (Tallahassee, FL)
- …Support units. Application Development provides analysis and design, code development, quality assurance , delivery and ongoing support responsibilities serving ... under the legislative branch. OLITS encompasses the Legislature's Data Center , Applications, Project Management, Network, Systems Administration and Customer… more
- MyFlorida (Tallahassee, FL)
- …and external communications and approval(s) chain, and post-implementation analysis and quality assurance . Developing action and project tracking plans; ensuring ... internal and external stakeholders. Perform identified tasks and activities to quality assure the established service level objectives for three applications,… more
- Evolent Health (Tallahassee, FL)
- …well as Utilization Review Accreditation Commission (URAC) and National Committee for Quality Assurance (NCQA) guidelines. + Ensures documentation of all ... **Required** + Energetic and curious with a passion for quality and value in health care- **Required** + Computer...speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug… more
- Evolent Health (Tallahassee, FL)
- …as well as Utilization Review Accreditation Commission (URAC) and National Committee for Quality Assurance (NCQA) guidelines. + Aids and acts as a resource ... **Required** + Energetic and curious with a passion for quality and value in health care- **Required** + Computer...speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug… more
- Ascensus (Tallahassee, FL)
- …and assists in resolving with the appropriate resource(s), such as a Leader, Quality Assurance and/or others **Job Requirements:** + Regular attendance and ... maintaining positive working relationships to promote retention and a quality service image + Develops and applies continuously growing...Fluent in English and Spanish + Experience in a call center environment + Retirement industry experience… more
- MyFlorida (Tallahassee, FL)
- …on a statewide basis, technical support for manuals and support for Department Quality Assurance activities. Review roadway and traffic proprietary products, as ... Office located at 605 Suwannee Street, Tallahassee, Florida 32399, or call ### for assistance. POSITION DESCRIPTION: Supervises employees spending majority of… more
- MyFlorida (Tallahassee, FL)
- …is given on a statewide basis. This also includes support for Department Quality Assurance activities. Maintain a close, cooperative working relationship between ... Office located at 605 Suwannee Street, Tallahassee, Florida 32399, or call ### for assistance. POSITION DESCRIPTION: Perform technical assignments for preliminary… more
- Sedgwick (Tallahassee, FL)
- …develop, implement and maintain the delivery of world-class service including quality assurance , client services, and workforce management ensuring departmental ... preferred. **Skills & Knowledge** + Strong customer service skills including call center client processes and procedures + Excellent team coaching, training,… more