- CVS Health (Scottsdale, AZ)
- …health care more personal, convenient and affordable. **Position Summary:** CVS is recruiting for a Contact Center Call Routing engineer to be part of ... make an impact by: + Designing and supporting complex contact center solutions and call routing that incorporate technologies within the Five9 Contact… more
- Americor (Scottsdale, AZ)
- …and basic computer skills and typing proficiency. Key Responsibilities: + Adhere to call center scripts when addressing various client topics. + Identify client ... customers by understanding their needs, explaining our services, and routing calls to the proper departments. Following call...and transfer calls to relevant departments. + Update the call center CRM database with detailed conversation… more
- DriveTime (Tempe, AZ)
- …with multiple lines of business to provide support, guidance, and updates on call center activities. In summary, this role will require technical proficiency, ... + Telephony/Omnichannel Technologies: + Ticket queue management + Cloud Contact Center - Genesys CX preferred. +...Voice Response) - Genesys CX preferred. + ACD (Automatic Call Distribution) Call Routing -… more
- Zoom (Phoenix, AZ)
- …manages telecom infrastructure that connects Audio Conferencing, Zoom Phone and Zoom Contact Center . By employing robust operational and monitoring strategies, ... for the enterprise, and today help people communicate better with products like Zoom Contact Center , Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom… more
- CommonSpirit Health (Phoenix, AZ)
- …you to help people in need across the United States in a 24/7 virtual call center environment. Part of our highly specialized team of phone and communications ... this position will serve as the initial point of contact between our patients, family members and others and...to accurately and efficiently direct the call . Call responses could include, call routing… more
- Wells Fargo (Chandler, AZ)
- …business applications. Proven knowledge in one or more of the contact center sub domains such as: IVR/IVA, NLU/NLP, Routing , Recording and Analytics ... our dynamic team and spearhead the transformational next generation Contact Center Solution. You will be working...and Enterprise Architecture. **Job Expectations:** **Ability to work on call as assigned** **Ability to work outside of regular… more
- Nestle (Phoenix, AZ)
- …act as the subject matter expert to deliver, sustain, deploy, and retire Data Center and Cloud network infrastructure in the AMS region (North and South America). ... you to manage multiple technical areas in the Nestle Regional and Global Data Center Networks from a technical expertise point of view and with the coordination of… more