- Republic Services (Phoenix, AZ)
- …include presenting data, intermediate MS Excel (Pivot tables, VLOOKUPS, formula writing, etc), call center terminology, and strong communication. Must be open to ... performance standards and KPIs. The RTM Analyst analyzes real-time center and agent performance to identify, adjust...+ Processes and records schedule adherence exceptions submitted by call center team leaders. + Advises of… more
- Humana (Phoenix, AZ)
- …the omnichannel experience strategy, integrating customer touchpoints across digital, mobile, call center , marketing, and offline platforms for a unified ... **Use Case Prioritization and Activation:** Partner with Product and IT teams to create a backlog of quick win,...Enthusiasm positive bend and self-motivation is essential; a confident change- agent + Strong oral and written presentation skills are… more