- Humana (Phoenix, AZ)
- …caring community and help us put health first** The Workforce Management Lead applies and integrates advanced and predictive analysis, people metrics and reporting ... talent management, diversity and human resource compliance). The Workforce Management Lead works on problems of diverse scope and complexity ranging from… more
- TTEC (Phoenix, AZ)
- …staffing decisions for multiple client program/projects. Responsible for overall WFM delivery, support, and execution across multiple programs/clients. Maintain a ... _(Strategic planning, project_ + Manage day-to-day operations, processes, and WFM -related reporting. _(Teamwork and collaboration, problem-solving, accountability, people skills,… more
- Deloitte (Tempe, AZ)
- …of the largest UKG implementations to date. Work you'll do As a UKG WFM Pro Advanced Scheduling Implementation Senior Consultant, you should expect to be involved in ... the following: + Implement UKG WFM Pro Advanced Scheduling modules including Advanced Scheduler, Time...be a true business partner with the credibility to lead the business - not just a seat at… more
- American Express (Phoenix, AZ)
- **Description** **You Lead the Way. We've Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join ... feels like they belong. Join Team Amex and let's lead the way together. The Global Optimization & Call...including Real Time Adherence such as Pulse and Genesys WFM RTA and technologies including Genesys WFM ,… more
- Whole Foods Market (Chandler, AZ)
- …you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your ... in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store… more
- Verint Systems, Inc. (Phoenix, AZ)
- …Senior Manager, Engineering leads one or more product engineering teams within our WFM product family. This Senior Manager serves as a driver to organize ... expert in system architecture using Java technology stack with proven ability to lead teams and strive in high paced agile environment. **Principal Duties and… more
- DISH Network (Chandler, AZ)
- …Mobile and Gen Mobile. **Department Summary** The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 ... Have the drive to learn and master DISH's workforce management ( WFM ) and customer relationship management (CRM) software **Salary Ranges** Compensation: $21.25/Hour… more
- Chewy (Phoenix, AZ)
- **Our Opportunity:** As a CS Real Time Analyst, you will lead CS Operations, Customer Experience, and Agent through a combination of real time performance ... appropriate notification and occurrence reporting. + Collaborates with Operations and WFM teammates to identify areas of innovation and continuous improvement… more
- Verint Systems, Inc. (Phoenix, AZ)
- …and engineering to develop comprehensive designs and implement solutions. + Lead technical discussions internally and with clients to understand contact center ... + Strong understanding of contact center concepts such as IVR, ACD, CTI, and WFM + Strong communication skills + Demonstrated ability to work in a fast-paced,… more