- TekSynap (Arlington, VA)
- …development and issuance of Service Desk operational reports; + Represent the Service Desk team in a customer-facing role; + Liaise with the ... designated Change lead ; + Act as the lead owner for implementing and progressing Continuous Service...Excellent communication and teamwork skills. **Overview** We are seeking Service Desk Team Leadto join… more
- CACI International (Arlington, VA)
- TOC Service Desk Shift Lead Job Category:...Operations Center (TOC) Service Desk Shift Lead to manage a team of technical agents ... end users at a federal government agency. The TOC Service Desk Shift Lead shall...Responsible for supervising, motivating, developing, mentoring, and directing a team of technicians + Responsible for performance reviews and… more
- TekSynap (Silver Spring, MD)
- …Services. The Service Desk Manager will lead our service desk team and foster a culture of ownership, accountability, and high-quality service ... Development: + Lead , mentor, and develop a team of service desk professionals,...systems to ensure accurate and up-to-date resources for the service desk team . Customer Experience… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be ... USD $211,020.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4651/ service - desk - lead -hq/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-4651_… more
- TekSynap (Washington, DC)
- …and experienced Service Desk Manager to lead and manage the Service Desk team in providing high-quality,timely, and secure IT support for the US ... Leadership: Lead , mentor, and develop a team of Service Desk analysts...+ Training and Development: Provide ongoing training to the Service Desk team on new… more
- SAIC (Washington, DC)
- **Description** Responsible for providing desk side support to end users for complex issues regarding response and resolution. Escalation point for Junior and ... Mid-level desk side engineers. Ability to act independently in a...by junior and mid-level engineers. Updates status of queued service requests with the IT service management… more
- General Dynamics Information Technology (Arlington, VA)
- …email. + Be part of a team that supports and operates a 24x7x365 Service Desk . + Analyzes and recommends alternative solutions to meet customer needs. + ... Help Desk **Skills:** Customer Service ,Help Desk Operations,IT Service Desk ,IT Troubleshooting,Technical...without extensively researching the issue again. + Notify the team lead of all VIP requests for… more
- Leidos (Washington, DC)
- …our customer's facilities in Washington, DC.** The Manager will lead an ITIL-aligned hybrid service desk team consisting of onsite and remote Tier 1 Help ... have SLA ( Service Level Agreement) management experience + Team management skills leading helpdesk/ service desk teams + Customer- service oriented… more
- Leidos (Washington, DC)
- …We are seeking a dynamic Service Desk Manager to join our IT Service Desk team . This pivotal role involves overseeing the accuracy, timeliness and ... receiving the best possible IT services and support. + Lead a team that supports a wide...remote field locations in Boston and Dallas. + The Service Desk team is responsible… more
- General Dynamics Information Technology (Washington, DC)
- … Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation of the Service Desk team + Manage the daily activities of the assigned team ... tomorrow is smarter. Our work depends Service Desk Deputy on Program Manager joining our team...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more
- General Dynamics Information Technology (Washington, DC)
- …is smarter. Our work depends on a Service Desk / Help Desk Analyst joining our team to bring professionalism and initiative to a fast-paced environment ... weekly shifts** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk...+ Comprehensive health and wellness packages + Internal mobility team dedicated to helping you own your career +… more
- Amazon (Arlington, VA)
- …customers using Kuiper's satellite network. We have an immediate opening for a Deal Desk Manager to support the KGS team focusing on government customers around ... KGS deal development scaling approach. You will take the lead on finalizing contract terms for government opportunities, while...direction when needed). Key job responsibilities As the Deal Desk Manager, KGS you will guide the team… more
- Cayuse Holdings (Arlington, VA)
- …depending on needs to support 24/7/365 operations **Reports to** **:** Program Manager, Service Desk Lead **Working Conditions** + Professional office ... of Indian Education, among many more. **Primary Focus** The Service Desk Agent performs a variety of...diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and… more
- Cayuse Holdings (Arlington, VA)
- …depending on needs to support 24/7/365 operations. **Reports to** **:** Program Manager, Service Desk Lead **Working Conditions** + Professional office ... of Indian Education, among many more. **Primary Focus** The Service Desk Agent performs a variety of...diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE...each shift. + Any other duties assigned by the Team Lead or management. Position Requirements Qualifications ... Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large...Provide triage activities to direct issues to proper CSvD Service Group (Infrastructure Team , Tier-2 Team… more
- TekSynap (Washington, DC)
- …+ **Leadership and Communication Skills:** Demonstratesstrong leadership abilities to manage a team of help desk technicians and effectively communicates with ... while escalating complex issues to higher support levels when necessary. + ** Team Management:** Supervises help desk staff, including hiring, training, and… more
- CAI (Washington, DC)
- … procedures, products, and services. + May perform other job duties as directed by Team Lead or Service Delivery Leader **What You'll Need** Required: + ... Full time **Worksite Flexibility** Remote **Job Summary** As a Service Desk Analyst, you will be responsible...performance metrics to achieve daily individual work goals and team monthly metrics + Preserve and grow your knowledge… more
- ASM Research, An Accenture Federal Services Company (Fort Belvoir, VA)
- …system + 0-2 years of management experience or experience as a team lead . **Other Job Specific Skills** + Service Desk background + Understanding ... calls as needed. + Assists with setting goals and objectives for the Service Desk Operations organization. + Facilitates the day to day management of customer… more
- General Dynamics Information Technology (Washington, DC)
- …of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead . In order to more effectively achieve its ... Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Microsoft Office, Service Desk ...of issues, escalate issues to Tier 2 or shift lead , track all issues to closure, respond to user… more
- William C Brown Inc (Bowie, MD)
- …(ie Remedy) CRQ/WO/INC/KMS management. + Hands on experience being part of an IT service desk team . + Excellent written and communication skills required; ... Service Desk Agent EOE Statement We... Service Desk Agent EOE Statement We are an equal...Work with customers to collect information about problems and lead customers through diagnostic procedures to determine the source… more