- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service - desk ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- General Dynamics Information Technology (Washington, DC)
- … / HELP DESK ANALYST WILL MAKE AN IMPACT: * Providing program support as a Tier 2 Service Desk Technician. Delivering excellent customer service ... Clearance Level: Active Top Secret\DOE Q * Location: On Customer Site, This service desk is 24/7/365, shift work may be required le)** The likely hourly rate… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA .... service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains ... Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join...ie iOS, Android + 3+ years' experience in a Tier 2 support role + 2 + ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will...captured + Troubleshoot incidents that cannot be resolved by Tier 2 + Provide knowledge articles and… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... responsible for assisting customers when they call or walk into the customer service center, remotely, or at the customer's location. The candidate shall be prepared… more
- TekSynap (Arlington, VA)
- …+ Oversee all tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier -II Work Center support to receive and ... the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and… more
- General Dynamics Information Technology (Washington, DC)
- … DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician. + Delivering excellent customer service ... **US Citizenship Required:** Yes **Job Description:** This position has 2 set weekly schedule options:** **Option 1: Midnight to...weekly shifts** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk… more
- MPR Associates (Alexandria, VA)
- …ensure timely resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...user incidents and requests, resolve a variety of technical tier 1 and tier 2 … more
- Leidos (Washington, DC)
- …facilities in Washington, DC.** The Manager will lead an ITIL-aligned hybrid service desk team consisting of onsite and remote Tier 1 Help Desk ... **Description** **Leidos has an exciting Service Desk and Incident Manager position...+ Develop daily, weekly, and monthly reports on help desk team's productivity + Document Tier I… more
- Georgetown Univerisity (Washington, DC)
- …At Georgetown, students learn the law in the place where laws are made. The Tier 2 Support Technician works in a team environment to provide quality customer ... computer problems, documenting and communicating activities and solutions within our service desk ticketing system and knowledge base as well as directly to… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … Tier 1 support for all environments and networks supporting end users. + Route Tier 2 /3 tickets to appropriate sustainment teams + Process all IT SM tickets ... all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk...area related to the labor category with at least 2 years' experience in providing Tier 1… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We...3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of the ... Enterprise Operations Service Desk staff supporting the agency's systems,...running Linux commands and working with Windows servers (> 2 years). + ITSM products (ie Remedy) CRQ/WO/INC/KMS management.… more
- Koniag Government Services (Vienna, VA)
- …**Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...IT-related questions. + Managing the customer's ticketing queue. + Tier 1- 2 troubleshooting. + Solving issues such… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …Tier -II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for ... Facility Helpdesk, ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk operations...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk function and… more
- ManTech (Falls Church, VA)
- …to out of the ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + ... Responds to Tier 2 trouble tickets. + Ensures problem... skills and practices. + Experience contributing to a service desk technical knowledge base. **Preferred Qualifications:**… more
- CACI International (Arlington, VA)
- …enable mission critical processes to be completed by system users. + Improve current service desk processes and procedures and champion continuous service ... deployed!" The CACI Team is looking for a JuniorTier 2 Help Desk Analyst to fill a...of team performance. + Escalate incidents to advanced help desk (eg, Tier III) support as appropriate… more
- TekSynap (Silver Spring, MD)
- …or via the web queue, including chat or Instant Message, when implemented. + Open service desk tickets and ensure proper information is collected from user and ... BPA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service...TekSynap provides End User Support including Tiers 1 and 2 help desk support including hardware and… more
- TAD PGS, Inc. (Laurel, MD)
- …our team. Job Responsibilities: + Provide support for account administration requests via the Service Desk ticketing tool, phone, email, live agent and chat to ... have an outstanding Contract position for aJunior IT Help Desk Agentto join a leading Company located inLaurel, MD....duties, as assigned. Basic Hiring Criteria: + Must have 2 or more years Tier 2… more
- Huntington Ingalls Industries (Fairfax, VA)
- …M-F 0600-1900; Saturday 0600-1400; Sundays/Holidays 0500-1200 EST. Essential Job Responsibilities + Provide Tier 1 and Tier 2 technical helpdesk support by ... is seeking a Help Desk Support professional to support the US Postal Service onsite out of our Fair Lakes (Fairfax), Virginia office. The position requires the… more
- SAIC (Washington, DC)
- …We are currently seeking a motivated, career and customer service oriented Sr. Tier II Help Desk Analyst to begin an exciting and challenging career with ... + Salary: 95-100k **Qualifications** TYPICAL EDUCATION AND EXPERIENCE: + Bachelors and 2 years related experience, or 4+ years additional experience in lieu of… more