- Kimpton Hotels & Restaurants (Nashville, TN)
- …and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** The Guest Service Agent ( Overnight ) is responsible for registration and ... check-out, PBX operations, mail and message service all the while providing outstanding service ...information. + Complete all items on appropriate (AM, PM, Overnight ) checklist by end of shift. + Conduct pre-assignment… more
- Omni Hotels (Nashville, TN)
- …+ Understand the importance of our Medallia scores. + Maintain Four Diamond Standards of guest service + Proper phone etiquette; answering the phone with a smile ... + Maintain a professional business appearance, attitude, and performance. + Prior guest service experience required, preferably hotel front office experience. +… more
- Aimbridge Hospitality (Memphis, TN)
- Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the ... holidays + Holds an understanding of hotel products and guest services (ie lifestyle full service resort...the Staybridge Suites Memphis Poplar Ave East a pleasant overnight or extended stay. Free daily hot breakfast, and… more
- Aimbridge Hospitality (Nashville, TN)
- …according to Aimbridge Hospitality SOP's. + Conduct all 90 day and annual Guest Service employee performance appraisals according to SOP's. + Develop employee ... are met ie Central Reservations Market Segment AAdvantage Travel Agent check registers etc. + Review Guest ...Services Department on their role in contributing to the guest service scores. + Monitor all VIP's… more
- Aimbridge Hospitality (Memphis, TN)
- …Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making ... to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency...all encounters with guests and associates in a friendly service -oriented manner. + Maintain regular attendance in compliance with… more
- Aimbridge Hospitality (Nashville, TN)
- …Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making ... to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency...all encounters with guests and associates in a friendly service -oriented manner. + Maintain regular attendance in compliance with… more