- City of New York (New York, NY)
- …the Office of External Affairs is the Bureau of Customer Support Services Call Center .... Center is seeking to hire a Call Agent . The Call ... DOHMH Call Center delivers enhanced customer service to the people of New York City...death certificates in person, online or via mail. The Call Agent will also guide customers on… more
- City of New York (New York, NY)
- Job Description College Aide (Freshman-Sophomore) The Mission of the DOHMH Call Center is to deliver enhanced customer service to the people of New York City ... and programs; referrals, appointments and follow-up; health literature and education materials. Call Agent will provide customer service to both internal and… more
- City of New York (New York, NY)
- …services and decrease avoidable health outcomes. The Department of Health and Mental Hygiene's Call Center delivers enhanced customer service to the people ... THE TITLE AND THOSE THAT ARE REACHABLE ON THE CUSTOMER INFORMATION REPRESENTATIVE CIVIL SERVICE LIST ARE ELIGIBLE TO...receive calls from Medical Providers to inform the agency's Call Center of reportable illnesses and diseases… more
- Mount Sinai Health System (New York, NY)
- …other communications channels by providing superior customer service. The FPA Access Center which is centralized contact/ call center for the Mount Sinai ... **Job Description** In the Access Center Lead Agent role within the...Administrative Assistants in addressing patient concerns. + Participates in customer service initiatives, patient satisfaction surveys, ACD and appointment… more
- VNS Health (Manhattan, NY)
- …through on-going training, coaching and educational materials.* Adheres to general contact center standards and metrics (eg, call handling parameters).* Operates ... OverviewProvides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to… more
- Atlantic Health System (Florham Park, NJ)
- …BA preferred. Relevant Experience: 1 year of previous experience in/as/with ambulance/dispatch center , telecommunications or call center , transfer center ... Atlantic Health System is seeking a Full Time Transfer Agent for Atlantic Mobile Health located in Florham Park...., or hospital unit secretary preferred Call center experience or the equivalent working in a high… more
- City of New York (New York, NY)
- …II to function as a Medicaid Helpline Agent in the DSS Infoline/Helpline call center . OCS is recruiting for fifteen (15) Eligibility Specialist II to ... TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT. Infoline is HRA's telephone service center , which provides information on HRA's programs to the general public. Infoline… more
- City of New York (New York, NY)
- …Specialist II's to function as a Medicaid Helpline Agents in the DSS Infoline/Helpline call center . The Medicaid Helpline Agent will: - Respond to ... Team Supervisor, with some latitude for independent judgement, the Medicaid Helpline Agent is responsible for providing information to callers on the Medicaid… more
- Aston Carter (Saddle Brook, NJ)
- Job Title: Customer Service Representative/ Call Center ...WV WY + Ability to present your NPN or Agent License Number during the interview. + Require a ... complex, and unique questions/issues. + Ensure facilitation of first call resolution and customer satisfaction on all...the appropriate databases. Essential Skills + 2-3 years of call center experience preferred. + 2-3 years… more
- City of New York (New York, NY)
- …TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT. Infoline is HRA's telephone service center , which provides information on HRA's programs to the general public. Infoline ... callers directly and are able to provide case specific information. Constituents can call the Infoline telephone service line for information on all HRA programs,… more
- City of New York (New York, NY)
- …MUST HAVE TAKEN AND PASSED EXAM # 5065. Infoline is HRA's telephone service center , which provides information on HRA's programs to the general public. Infoline uses ... callers directly and are able to provide case specific information. Constituents can call the Infoline telephone service line for information on all HRA programs,… more
- Molina Healthcare (New York, NY)
- …preserve service excellence through monitoring and assessing customer interactions of Call Center Associates; documenting agent performance strengths and ... **Required Experience** 1-3 years of progressive work experience in Quality Assurance/Auditing, Call Center , or Customer Service. **Preferred Education**… more
- Kyndryl (New York, NY)
- …leading the modernization and optimization of our service desk and contact center operations to enhance customer engagement and operational efficiency. **Key ... a highly skilled and experienced Service Desk and Contact Center Technical Expert to join our team. The ideal...in tools such as ServiceNow, Amazon Connect, Genesys, Virtual Agent , and Generative AI implementation or other major contact… more
- Aston Carter (Saddle Brook, NJ)
- …databases. Additional Skills: High school diploma or equivalent experience. 2-3 years of call center experience preferred. Life & Health license required, based ... (must be licensed). Resolve routine, complex, and unique questions/issues. Ensure first call resolution and customer satisfaction on all transactions handled.… more
- Aston Carter (Saddle Brook, NJ)
- …Input and track information into the appropriate databases. Essential Skills + 2-3 years of call center experience preferred. + 2-3 years of Life & Health sales ... complex, and unique questions/issues. + Ensure facilitation of first call resolution and customer satisfaction on all...diploma or equivalent experience. + Must present NPN or Agent License Number during the interview. + Require a… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …Supervisor will be responsible for facilitating all day-to-day activities of the call center operations and analyzing operational performance by utilizing WFM ... absenteeism) ensuring consistent service levels. + Responsible for managing and monitoring best-in-class call center metrics such as: First call resolution… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …able to perform each essential duty satisfactorily. Other minor duties may be assigned.** ** Call Center Operations:** . Monitor contact center calls by ... role within the contact center organization to monitor and assess contact center quality to ensure a valuable customer experience. This role is responsible… more
- Research Foundation CUNY (New York, NY)
- …Service Location: LAGUARDIA C. C. Job Description General Description The Workforce Education Center is an arm of the Division of Adult & Continuing Education at ... delivery + Maintain and update worksite and internship descriptions + Call and/or visit worksites regularly to ensure compliance with funder requirements… more
- Hackensack Meridian Health (North Bergen, NJ)
- …in the kitchen. + Maintains clean wash and rinse water, adding the designated sanitizing agent to the final rinse. Maintains a high level of sanitation in the pot ... station and serving line. + Cooks and serves grilled items, according to customer requests. + Follows proper cash handling procedures when working the cafeteria… more
- CGI Technologies and Solutions, Inc. (New York, NY)
- …and archive files for storage purposes. * Interface with passport applicants at Agency/ Center Information and Will- Call counters: o At the Information Station, ... documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information. * Prior to distributing to applicants,… more