- Cognizant (Boston, MA)
- **Position Overview** The Service Desk Support Analyst will provide first-level technical support and customer service for enterprise IT ... readiness. + Engage in continuous learning and apply best practices in service desk , cloud, and remote support operations. **Required Skills &… more
- State of Massachusetts (Chelsea, MA)
- …EOTSS is seeking to hire a * Service Desk Analyst * to join the End User Support Team. The Service Desk Analyst is the first point of contact ... Support Contact Center. The primary role of the Service Desk Analyst is to...Tier 1 support and infrastructure calls. The Service Desk Analyst will provide… more
- Beth Israel Lahey Health (Charlestown, MA)
- …making a difference in people's lives.** The Service Desk Analyst is responsible for delivering world-class support services across all Beth Israel ... and timely follow-up of service requests/incidents. The Service Desk Analyst interacts with...day-to-day basis, the Service Desk Analyst ensures proper operation and support of… more
- CAI (Boston, MA)
- …for a bilingual customer service -oriented **Bilingual Service Desk Analyst ** to provide Level 1 technical support to both English and Italian ... Bilingual (Italian/English) Service Desk Analyst **Req...an efficient and accurate manner. This position will provide Service Desk support to our… more
- GovCIO (Boston, MA)
- **Overview** GovCIO is currently hiring a Support Desk Analyst (SDA) that provides financial systems services assistance for users. The analyst will be ... USD $60,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7342/ support - desk - analyst --%28financial-systems%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2026-7342_… more
- BXP (Boston, MA)
- Primary Purpose of Position: Oversee, monitor, maintain and support IT services to end-users. Manage technologies, processes and controls that maintain and elevate ... Infrastructure Services and Application & Data Services. Essential Functions: End User Support + Respond in person/remotely; escalate across regions; support … more
- Zones LLC (Boston, MA)
- …assistance to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve ... am - 5:00 pm. On site. The IT Help Desk Technician will provide Level 1-2 support ...products and services + Experience working on a help desk / service desk handling tickets preferred… more
- BAE Systems (Nashua, NH)
- …solutions that enable our customers to achieve their missions. As a **Tier 1 Initial Support Analyst ** , you'll play a critical role in providing exceptional IT ... encourage you to apply. As a Tier 1 Initial Support Analyst , you'll provide Tier 1 analysis...Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards… more
- TEKsystems (Needham, MA)
- …Needham, 5 onsite colleagues in Vancouver, BC, and an outsourced Tier 1 remote service desk . The team supports laptops, mobile devices, Lab PCs, Microsoft 365, ... conference room A/V systems, and print/copy management. The IT Service Desk Technician will be responsible for executing operational processes, such as… more
- Bright Horizons (Newton, MA)
- The Sr. IT Application Support Analyst supports the continued development and maintenance of the Dynamics CRM cE. This role will perform second level application ... + Test management (test planning, test execution, defect/issue resolution) + Experience with Help Desk support . + Experience with Dynamics CRM a plus + Technical… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …day-to-day administration and ongoing technical support . + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure ... The Tier 2 Technical Support Operations Analyst will be responsible...problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge… more
- State of Massachusetts (Boston, MA)
- …Active Directory, Azure/ Entra ID and Office 365 * Prior experience with service desk software. Preferred Qualifications: * Experience in Higher Education * ... Exempt Bargaining unit: APA GENERAL STATEMENT OF DUTIES: The Endpoint Management Analyst provides advanced technical support and systems engineering for endpoint… more
- TEKsystems (Cambridge, MA)
- …improvements to processes and workflows . Support ongoing improvements to the service desk and ITSM platform Additional Skills & Qualifications . Bachelor's ... & ITSM Participation . Accurately document incidents, requests, and resolutions in the service desk system . Contribute to knowledge base articles and… more
- Xerox (Boston, MA)
- …navigate service workflows effectively. **Preferred Qualifications:** + 2-5 years of service desk or technical support experience, or equivalent ... service every time they connect with us.** **The Enterprise Helpdesk Analyst delivers advanced client support by resolving complex technical issues,… more
- Lawrence General Hospital (Methuen, MA)
- …Engineering on infrastructure projects. User Support & Training + Provide Tier 2-3 support to the Service Desk for telecom-related issues. + Educate ... site openings, or domain transitions). + Document call flows, extension assignments, and service desk procedures. + Collaborate with IT, Facilities, and Clinical… more
- WATTS (Andover, MA)
- …we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's ... a dynamic future ahead. The SAP Finance Master Data Analyst will join our growing Financial Shared Services team...will join our growing Financial Shared Services team to support master data requirements and maintenance as we continue… more
- AeroVironment (Wilmington, MA)
- …used in obtaining results; challenges are sometimes unique. + Provide customer service and inter-departmental support + Analyze email and communicate with ... **Worker Type** Regular **Job Description** **_Summary_** The Cyber Security Analyst II is a crucial junior to mid-level contributor that is required to operate with… more
- Teradata (Boston, MA)
- …data across the enterprise. **What You'll Do** We are seeking a Senior Financial Analyst to support product costing and pricing strategy for our SaaS offerings. ... pricing and go-to-market decisions. + Develop frameworks for allocating support and service costs across products and...+ Partner with Product Pricing, Product Management, and Deal Desk teams to develop and evaluate pricing recommendations. +… more
- WATTS (Andover, MA)
- …we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's ... for all Watts Water Technologies companies globally. The QAD Lead Business Analyst is responsible for providing advanced functional and technical expertise, and… more
- WATTS (Andover, MA)
- …we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's ... Materials and Services, AP invoices and reporting and Master Data Management. S2P SAP Analyst reports to S2P Process Lead who provides an oversight of the entire… more