- Bank of America Corporation (Addison, TX)
- …technology functionality & data (Genesys, Alvaria, IVR) and experience with account data, call center workstation data, and agent performance data. Strong ... Excel, Access, Word)Desired Qualifications:Working knowledge of contact delivery technology ( call routing, dialer, IVR, chat; Genesys, Alvaria, IEX)Loss mitigation/collections… more
- Accenture (Austin, TX)
- …as NICE, Verint, Calabrio, GenesysMinimum of 5 years of experience in defining contact center benchmarks & , quality rubrics, agent scorecard etc. to gather ... inputs and assess contact center performanceMinimum of 5 years of experience of gathering...Management, Experience working with global teamsExperience in analyzing historical call trends by source, handle time, and root cause… more
- Expedia Group (Austin, TX)
- …call center , such as reporting, intraday, resource load balancing, agent scheduling, staff productivity, call routing monitoring, and trendsLead strategy ... additional queues, new software and tools are implemented. Collaborate on initiatives and call center rollouts to maximize efficiencies to better meet service… more
- Sirius XM Radio, Inc. (Irving, TX)
- …impact:As a Staff Product Manager, SiriusXM Connect you will manage the contact center agent and customer tools. Key areas of responsibility include: gathering ... owner and voice of the user for the contact center agent and customer tools, including ideation...track.Ensures all product and related issues raised by operations, call center , and/or partners are resolved in… more
- Accenture (Austin, TX)
- …asked to manage county stakeholder expectations, drive meeting and conversations with County Call Center Supervisors and address and provide updates to issues ... shareholders, partners and communities. Visit us at www.accenture.com.The Contact Center Team takes supporting the counties to the next...where over 1 million calls are connected to an agent each month for over 12,000 active agents. In… more
- YourWayHome.com LLC (Sugar Land, TX)
- …This position is not suitable for new originators or those that only have call center experience on refinances. If you have an established track record ... Suite, CRM systems). Responsibilities: Engage with our in-house real estate agent team, providing training on loan programs. Offer prompt and expert… more
- First Command Financial Services (Fort Worth, TX)
- …Systems, etc.) requiredWork ExperienceEight years of demonstrated leadership of a hybrid call center environment required.At least ten years of financial ... with internal partners and stakeholders to affect positive change in processes, agent behavior, training, and technology. Provide timely, actionable insights at the… more
- Accenture (Houston, TX)
- …data professionals across the company our Generative AI and LLM Center of Excellence brings together our Experienced Innovation, Strategic Investment, Exceptional ... develop and implement highly sophisticated Gen AI based applications including generative agent and similar architectures which support multiple Gen AI models to… more
- Fidelity Investments (Roanoke, TX)
- …member of the Learning Strategy and Design team, you will be at the center of Fidelity's initiatives to deliver modern learning experiences and programs that have ... design, development, and delivery of solutions.Act as a change agent to lead and handle change across the business.Develop...or interview process. Please email us at [redacted] or call [redacted], prompt 2, option 2 if you would… more
- Alliant Insurance Services (Houston, TX)
- …a job and need a reasonable accommodation for any part of the employment process, please call our Career Center at [redacted] and let us know the nature of your ... is available on the company's website at: www.alliant.com.SUMMARYActs as an agent of broker assigned accounts, including servicing and/or solicitation activities.… more
- Alliant Insurance Services (Dallas, TX)
- …a job and need a reasonable accommodation for any part of the employment process, please call our Career Center at [redacted] and let us know the nature of your ... of CPCU, AIC and/or ARM preferredValid Fire and Casualty Broker - Agent licenseIn depth knowledge of all commonly encountered P&C insurance coverage and… more
- Randstad US (San Antonio, TX)
- call center agent . + san antonio , texas + posted july 19, 2024 **job details** summary + $15 - $15.01 per hour + temporary + no requirements + category ... information below and if it meets what you are looking for, today! Inbound Call Center Agent Monday - Friday, NO WEEKENDS! Training is 8AM-5PM, regular shift… more
- Mass Markets (Dallas, TX)
- POSITION OVERVIEW CALL CENTER AGENT (HIRING IMMEDIATELY) We are looking for call center agents to support inbound and outbound customer service and ... Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology,… more
- Randstad US (San Antonio, TX)
- call center agent . + san antonio , texas + posted 5 days ago **job details** summary + $19.75 - $20 per hour + temp to perm + high school + category business ... immediate consideration, send your most recent resume to ###@ranstadusa.com and include " Call Center Agent - San Antonio" in the subject line. salary: $19.75… more
- Randstad US (San Antonio, TX)
- call center agent . + san antonio , texas + posted 7 days ago **job details** summary + $19.99 - $20 per hour + temp to perm + high school + category office ... an exciting opportunity for you in San Antonio, TX! We're hiring for a Call Center role supporting Consumer Lending with a focus on credit cards and account… more
- HCA Healthcare (Plano, TX)
- …reach our goals. Unlock your potential! **Job Summary and Qualifications** **Overall Description:** The Call Center Rep is the primary point of contact for new ... or equivalent. College preferred. * Experience in medical office with high call volume preferred. * Experience with patient intake processes preferred. * Superior… more
- HCA Healthcare (San Antonio, TX)
- …Code of Conduct and Mission and Value Statement. Practices certified as Patient Center Medical Home include these additional job duties: . Coordinates continuity of ... patient care with external healthcare organizations and facilities and referrals from the primary care provider to a specialty care provider. . Participates on a team for data collection, health outcomes reporting, audits and programmatic evaluation related to… more
- Vaco (Austin, TX)
- …Firm in 2020. For more information, visit pivotpointconsulting.com. **Description:** The Level 1 Call Center Agent will be responsible to support customers ... from our 24x7 call center . This person must provide exceptional call center support. Customer Service and Communication skills are a must and critical to… more
- The Hartford (TX)
- …since 1984. As a Personal Lines Auto and Home insurance Licensed Agent you will be responsible for providing comprehensive insurance solutions, evaluating risk ... Our customer-centric approach guides all our actions. We place the customer at the center of everything we do. Our team fosters open communication and thrives in a… more
- Healthfirst (TX)
- …demands. We are currently inviting applications for our upcoming 2024 Summer Contact Center Agent Class. Thank you for considering a career with Healthfirst. ... School Diploma or GED. + Work experience in a face to face or call center environment. + Experience multitasking between programs and completing required data… more
