- Evolent Health (Austin, TX)
- …High School diploma or equivalent years of work experience- **Required.** + 5 years of Contact Center experience with a minimum of 2 years of Workforce Planning ... to support team leaders on our clinical and call center / customer service teams. This collaboration and support will...Quality, Telephony) + Ensuring the accuracy and timeliness of WFM reporting of team and overall performance reporting for… more
- Verint Systems, Inc. (Austin, TX)
- …align with business needs and direction. + Architect scalable and resilient cloud -based contact center infrastructure. + Leverage unified communications, ... telephony and contact center technologies and platforms. + Collaborate with go-to-market, product...center concepts such as IVR, ACD, CTI, and WFM . + Strong communication skills. + Demonstrated ability to… more