- General Dynamics Information Technology (Dyess AFB, TX)
- …experience **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Technician II with GDIT. A career ... part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Technician II , you will help ensure today is… more
- T and T Consulting Services (San Antonio, TX)
- …printers. + Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service. + Provide a weekly ... most common problem reported during the week, average time to close a ticket by technician , average time to close a ticket by type, and average time to close a… more
- Xylem (Lubbock, TX)
- …IT service delivery. **CORE RESPONSIBILITIES:** + Monitor and Assist: Monitor the Help Desk ticketing system (eg, ServiceNow) and provide timely assistance ... to customers with incidents, events, problems, requests, and projects. + Documentation: Prepare timely documentation of issue resolution in accordance with knowledge management practices. + Deploy and Manage Hardware: Deploy computers, printers, multifunction… more