- AireSpring (Dallas, TX)
- …and service assurance. + Collaborate with cross-functional teams, including IT , product management , engineering, and customer support to gather requirements ... lead the portal evolution of our new AI based ITSM customer portal, AIreCONTROL, enhancing the usability and aesthetics...role requires a critical blend of technical expertise, project management skills, and a deep understanding of how to… more
- Intermountain Health (Austin, TX)
- …in Service Management Architecture. The ideal candidate should be proficient in: IT Service Management ( ITSM ), HR Service Delivery (HRSD), ... best practices, ServiceNow platform expertise, including designing, configuring, and optimizing workflows IT Operations Management (ITOM) or IT Business … more
- Sysco (Houston, TX)
- …of IT technologies, cloud architecture and supporting tools **Licenses/Certifications Required:** + IT Service Management ( ITSM v3) or ITIL ... description:** Serve as the first contact point within the Service Desk offering level one support to Sysco associates...Desk or similar environment + Experience with TalkDesk, ServiceNow ITSM usage and workflows + Exceptional customer support and… more
- PNC (Dallas, TX)
- …Technologies, IT Architecture, IT Environment, IT Industry: Trends & Directions, IT Service Management ( ITSM ), IT Standards, Procedures & ... and industry practices * Continuous Improvement/Continuous Development with knowledge of key IT and change management processes and associated risks and controls… more
- PNC (Dallas, TX)
- …Technologies, IT Architecture, IT Environment, IT Industry: Trends & Directions, IT Service Management ( ITSM ), IT Standards, Procedures & ... crew team members focusing on delivering a best-in-class enterprise service that will facilitate the detection, prevention, and resolution...Policies, IT Systems Management , System and Technology Integration **Work Experience** Roles at… more
- UIC Government Services and the Bowhead Family of Companies (San Antonio, TX)
- …users without degradation to local and DHA operations. **Responsibilities** + Utilize the IT Service Management ( ITSM ) Information Technology Information ... the Geographic Service Providers (GSP) Brooke Army Medical Center (BAMC) IT Support Services directorate located in San Antonio, TX. The Military Medical… more
- UIC Government Services and the Bowhead Family of Companies (San Antonio, TX)
- …users without degradation to local and DHA operations. **Responsibilities** + Utilize the IT Service Management ( ITSM ) Information Technology Information ... the Geographic Service Providers (GSP) Brooke Army Medical Center (BAMC) IT Support Services directorate located in San Antonio, TX. The Military Medical… more
- TEKsystems (Arlington, TX)
- …* Basic knowledge in Infrastructure design and management * Basic understanding of IT Service Management ( ITSM ) best practices and processes * ... solutions for the following; end user provisioning, certifications, authentication management and privilege access management . This role...units and ensure that a high level of customer service is maintained * Be available and accessible for… more
- Cadmus (Austin, TX)
- …and procedures to ensure the highest level of client satisfaction. + Ensure adherence to IT Service Management ( ITSM ) best practices and frameworks to ... successfully leading and managing client services teams. + Strong understanding of IT service management and client relationship management principles. +… more
- Marathon Petroleum Corporation (San Antonio, TX)
- …as a resource to colleagues, mentors, and helps improve the team's abilities around all IT Service Management ( ITSM ) disciplines deployed. + Leads the ... a driving force behind transformational digital initiatives within Refining IT ! These efforts are at the forefront of reshaping...return on investment (ROI), cost reduction, and quality of service . + Change Management - The process… more
- Sysco (Houston, TX)
- …Summary:** The ITSM Leader is responsible for establishing and improving Sysco's IT Service Management practices globally in an Agile context, working ... Management , and Knowledge Management . The ITSM Leader will also promote service ownership...Services and Digital Infrastructure. Engaged and proactive champion for IT operations and service management … more
- Wolters Kluwer (Coppell, TX)
- …team is responsible for managing Infrastructure Operations. Service Delivery ( ITSM function), supports Major Incident Management , Problem (RCA) Management ... + Ability to work in a leadership capacity for Service Delivery team and cross-functional teams + Communicate and...solving, and analytical skills + Understanding of ITIL & ITSM Framework (Major Incident, Problem and Change Management… more
- L3Harris (Greenville, TX)
- …customer service for all support queries and adhere to all service management principles. + Collaborate with other IT team members to ensure a cohesive ... Job Title: Associate, IT Customer Services Job Code : 18155 Job...monitoring systems and interpreting data. + Knowledge of incident management and service request management … more
- Charles Schwab (Austin, TX)
- …to second-level support that cannot be resolved at first contact. We are seeking an ** IT Service Support Analyst** to provide level one support via phone and ... Desk (NSD),** as part of IO&C, **provides front-line IT support services** for the Schwab workforce to report...2nd level team + Provide incident status updates to management and end-users per service level guidelines… more
- Wolters Kluwer (Austin, TX)
- …(KPIs) such as DORA, that are specific to the execution of the service management processes. + Develop continuous improvement measurements for the Infrastructure ... market for products and applications. We're looking for an Associate Director, IT Operations (Health Infrastructure Portfolio Management ) within our Global… more
- Wabtec Corporation (Fort Worth, TX)
- …APIs, web services, scripts, transform maps, etc + Scoped Applications + ITOM: CMDB, Service Mapping, Discovery + ITSM : Incident, Problem, Change, Service ... APIs, web services, scripts, transform maps, etc + Scoped Applications + ITOM: CMDB, Service Mapping, Discovery + ITSM : Incident, Problem, Change, Service … more
- University of Texas Rio Grande Valley (Edinburg, TX)
- …between the department and the University's administrative community as well as advising IT management on technical and process issues. * Assists the ... Analysts, Database Administrators, Application Administrators team, Access Administration team and IT Service Helpdesk. * Maintains continual growth in… more
- SHI (Austin, TX)
- …JavaScript and web software design principals and working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, ... ServiceNow environments. The Sr. ServiceNow Developer will join the IT & Software Asset Management (ITAM) Team...modules + ITSM all modules through to ITSM Professional + CMDB and Vendor Portfolio Management… more
- Fujitsu (Westlake, TX)
- …Software Asset Management . + Consult and implement ServiceNow IT Operations Management - Discovery and Service Mapping preferred. + Ability to set up ... practice, we are seeking a strong ServiceNow Technical Architect with solid ITSM , HAM/SAM experience and a proven record of successful delivery on consulting… more
- Capgemini (Dallas, TX)
- …to offer ongoing cloud, infrastructure, cybersecurity, digital workplace, and enterprise service management support. Demonstrating our close partnerships with ... : Securing Foundations to Create Open Futures 4. **Enterprise Service Management ** : Taking charge of complexity...Service Design + ITIL Process design experience + ITSM knowledge + ITIL certification or training + Six… more