- Healthfirst (TX)
- …pivot tables. + Working knowledge in a Workforce Management software monitoring real time statistics. + Working experience with data mining, report ... position is Remote **_Duties and Responsibilities Include:_** + Monitor real - time call traffic volume for multiple queues...Act as liaison between Call Center Operations and Business Analyst team relative to call flow issues, call routing… more
- Evolent Health (Austin, TX)
- …team. **What You Will Be Doing:** + Monitor call center resources and workloads real - time to ensure Inbound and Back Office client specific performance guarantee ... to support team leaders **Collaboration Opportunities:** As a Sr Workforce Planning Analyst , you will have the opportunity to support team leaders on our… more