- Verint Systems, Inc. (Austin, TX)
- …and direction. + Architect scalable and resilient cloud-based contact center infrastructure. + Leverage unified communications, telephony and contact ... solutions. + Lead technical discussions internally and with clients to understand contact center workflows, integration needs, and performance metrics. +… more
- Capgemini (Dallas, TX)
- …experience in design integration with SAP ERPs . Experience with IVR and Telephony System design and integration . Experience in designing Virtual Agent/Chat Bot ... Points** . Proficient in Service Portal or Employee Service Center . Experience in being a People Manager for.... Experience in being a People Manager for both senior and junior technical resources, or demonstrated experience in… more
- JPMorgan Chase (Plano, TX)
- …operating environment where you-and the products you deliver-will thrive. As a Contact Center Software Infrastructure Engineer, you will design and implement ... cloud contact center infrastructure and application components for...plus + Knowledge of voice (WebRTC), call recording and telephony platforms a big plus + Experience with building… more
- Evolent Health (Austin, TX)
- …High School diploma or equivalent years of work experience- **Required.** + 5 years of Contact Center experience with a minimum of 2 years of Workforce Planning ... contributing collaboratively to support team leaders **Collaboration Opportunities:** As a Sr Workforce Planning Analyst, you will have the opportunity to support… more
- PenFed Credit Union (Irving, TX)
- …and/or a minimum 3 years of work experience in the functional area of contact center hardware, software, and systems required. + Experience in Genesys, Avaya, ... center and at our Irving, Texas service center . The role of the Senior Home...Aspect, Noble, or other hardware and software; dialer/IVR-ACD/ Telephony administration is required. Experience in the Velocify/Salesforce ecosystem… more
- Cardinal Health (Austin, TX)
- …receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **Responsibilities** + Responsible for ... + Ability to identify, document and submit Adverse Events during customer contact or via received documentation **Qualifications** + Minimum high school diploma or… more