- Lennar Homes (Irving, TX)
- …closely with our Support Organization to outline and implement support models, escalation paths.Lead the Quality Review Committee to ensure ... Communities, and Associates by building quality homes and providing exceptional customer service , giving back to the communities in which we work and live… more
- Dunhill Professional Search (San Antonio, TX)
- Linux Support SpecialistSATX - HybridUS Citizenship*Carries out information systems and/or information technology tasks within more than one discipline, such as ... application support , database administration, software quality assurance/quality control, software engineering, and network telecommunications. Follows escalation… more
- Rose International (Austin, TX)
- …for fluency in a second language (in addition to English)Job Description for Escalation Specialist: The Global Response Org is a vital part of Client commitment ... You will perform risk-related investigations and consider ways to better support our communities through improved strategies and practices. Leveraging your… more
- DeNovo Staffing (Houston, TX)
- …status updates to clients and aid as needed with questions or requests for additional support Use the firms case management software (Smart Advocate) to look up ... as directed by the supervisor of the team Understand and correctly execute escalation protocol to direct clients to paralegals or attorneys as required Draft and… more
- Fidelity TalentSource LLC (Westlake, TX)
- …and ensure all applications and data is transferred to the new computer. Support critical Service Level Agreements with timely and accurate execution of ... and escalation procedures. Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer… more
- ConsultNet (San Antonio, TX)
- …define data flows, and other programmatic applications to develop, maintain, support , and test business capabilities within the Salesforce Application. ConsultNet is ... developer to work onsite in San Antonio, Texas. Responsibilities * Expert support to plan, analyze, design, develop, test, implement, upgrade, and maintain software… more
- Computacenter AG & Co. oHG (Plano, TX)
- …solutions for the world's most visionary companies. This takes imagination, relentless client service , and tenacity to enable our clients to achieve their goals and ... networking.What you'll doPartner with business leaders to deliver services that support company objectives and that are consistent with Winning Together… more
- HUB International (Dallas, TX)
- …Risk Officer, working closely with the RPW and RPW senior leadership to collectively support the growing RPW business while mitigating risk. This position will be in ... support of RIAs owned by Hub International in the...functional teams within our business, including Investment Committees, Client Service and Operations. The successful candidate can expect to… more
- CrowdStrike, Inc. (Austin, TX)
- …plans to maximize account growth.Provide high touch customer service , including escalation and coordination of support issues as needed.Deliver feedback to ... customer base.What You'll Need:2+ years of full sales cycle experience in an account management or net new logo capacity, selling to a technical audience such as… more
- Randstad US (Kingwood, TX)
- …infrastructure, along with escalation if Incident cannot be resolved by the Service Desk. ? Create a positive customer support experience and build strong ... to understand and work within an ITIL based Incident Management System like ServiceNow. ? Active or recent experience...resolved by the Service Desk vi. Hardware support and escalation vii. Client status updates… more
- Vontier (Houston, TX)
- …Travel to key customers, as needed. + 10+ years' work experience in customer support management experience required. + 5+ years' experience leading technical ... and Helpdesk. You will ensure the delivery of high-quality service , adherence to service level agreements, and...evaluation of customer satisfaction. + Strong JIRA experience to support your customer escalation process and provide… more
- Indorama Ventures (Houston, TX)
- …+ Participate on "Go Team" for Business Continuity/Disaster Recovery. + Provides after-hours escalation support to CSA II on a rotational basis. + Subject ... Service Advisor is responsible for delivering exceptional service and support to both internal and...products. Additionally, the advisor provides training and handles issue escalation for team members. A Senior Customer Service… more
- AireSpring (Dallas, TX)
- …Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer ... them for assistance to ensure the customer experience remains positive should escalation be required. Manager of Dedicated Project Management Responsibilities: +… more
- Intuit (Texas City, TX)
- …passion for delivering extraordinary experiences for our customers. Come join Intuit as a Service and Support Representative as one of our Frontline experts in ... Professional Tax Group. What you'll bring + Previous experience in technical support driving extreme customer engagement in a high velocity environment +… more
- JPMorgan Chase (Houston, TX)
- …revolves around Treasury Service Products and allows you to learn how Treasury Service products interact in daily cash management for the client. You will ... center of keeping JPMorgan Chase strong and resilient. You support the firm's growth in a responsible way by...+ At least 3 years of experience in Customer Service , Treasury Service Product Management … more
- Canon USA & Affiliates (Austin, TX)
- …support , advanced support center, communications with Nasu Engineering and escalation to senior management . + Develop and implement creative technical ... **Mgr National Solutions Support - req1215** **OVERVIEW** Manage the National Solutions Support operations to ensure a high quality service to the Front Line… more
- Insight Global (San Antonio, TX)
- …excellent customer service , service management , incident management , technical troubleshooting, help desk support services, first contact resolution, ... and Online Ordering functionality in addition to Command Center support and escalation . We are a company...inbound calls * Experience and/or education in Windows OS, service management software, e-mail, voicemail, internet/intranet, cell… more
- Marriott (Austin, TX)
- …States **Schedule** Full-Time **Located Remotely?** Y **Relocation?** N **Position Type** Management **JOB SUMMARY** Manages all aspects of Marriott's sourcing and ... and terminates or renegotiates contracts as necessary. **CORE WORK ACTIVITIES** **Contract Management ** + Draft, negotiate, evaluate, and execute a high volume of… more
- Wells Fargo (Irving, TX)
- …workplace "to grow your career" in the US At Wells Fargo, we support employees' career aspirations and growth. We're proud of our employee-welfare-centered business ... Apply today **About this role:** Wells Fargo is seeking a Senior Control Management Specialist Military Apprentice. This first line control management role will… more
- Google (Austin, TX)
- …the proper management process with the appropriate teams to restore service as quickly as possible while developing and implementing incident resolution plans. ... escalation paths, compliance with on-call duties, vendor rolodex, augmentation of existing support models from vendors, and post mortem management ). + Operate… more
