- Applied Research Associates, Inc. (San Antonio, TX)
- …If you are looking for a career as a Tier 2 Cloud Support agent and you...Tier 1 staff. + Interest in advancing to Tier 3 Help Desk role ... long-term supportability through documentation, scripting, and adherence to escalation protocols. ** Tier 2 Cloud Support Position Requirements:** + **Must be… more
- Robert Half Technology (Dallas, TX)
- …meet organizational standards. Requirements * Previous experience in a Tier 1 or Tier 2 Help Desk role or similar technical support position. * ... Proficiency in working with iPhone and Android devices, including hardware and software configurations. * Familiarity with IT systems, including SIM card management and ECM processes. * A+ Certification is preferred but not mandatory. * Strong interpersonal… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …for everyday issues (eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and ... Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of...years of experience providing computer/network user support in a help desk environment (additional 4 years of… more
- Centre Technologies (Dallas, TX)
- …excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce ... reports to immediate supervisor and or Project Manager (if so assigned) + Help turn business problems into technical solutions + Manage deployment of equipment in… more
- General Dynamics Information Technology (San Antonio, TX)
- …access 109. * Delegate tasks to/for Team Leads. * Participate in communications with AM desk , Tier 2 Leads, Accounts Team, Telephony, SNOW, etc. * Lead ... of related experience **US Citizenship Required:** Yes **Job Description:** HELP DESK SUPERVISOR Advance how our customers...tier 1 Goals * Conducting Onboarding Check-ins (months: 2 , 3, 4, 5, 6) * Completing weekly GDIT… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- The Tier 2 Technical Support Operations Analyst...ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel ... application development teams to work on issues escalated to Tier 2 . + Adhere to the defined...waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other ... and utilize ServiceNow_ . + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ . + _Be available for on-call 24x7x365 ongoing application… more
- TEKsystems (Coppell, TX)
- …of helpdesk / call center experience 1- 2 years of experience working with " help desk ticketing tools" ie Service Now Experience supporting Work from Home ... AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK. Description: The Service Desk...15, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage… more
- COMSO, Inc (San Antonio, TX)
- …devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 and Tier 3(Escalation) problem identification, diagnosis and resolution ... and using IT systems (U) Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems + Perform… more
- NANA Regional Corporation (Fort Hood, TX)
- …TX. To join our team of outstanding professionals, apply today! **Responsibilities** + Perform Tier 1 and Tier 2 deskside incident resolution of ... help requests. + Maintain knowledge of diagnostic and help desk request tracking tools, as well...with Masters + 1 plus years with Bachelors + 2 plus years with Bachelors in non-directly related field… more
- AccentCare, Inc. (Austin, TX)
- …365, Teams, OneDrive, and secure remote access. + Triage and resolve escalated issues from the Help Desk . + Coordinate with Tier 3 teams and field services ... calls and email communication, diagnosing problems, and performing troubleshooting activities. + Provide Tier 1 & 2 support for executives and their admins,… more
- Serco (Fort Bliss, TX)
- …this role, you will have:** + US Citizenship. + The ability to pass a NACI ( Tier 1) to obtain access to US Government facilities and systems. + A Master's degree or ... obtain the Certified Mental Performance Consultant (CMPC) (formerly CC-AASP) certification within two ( 2 ) years of being hired. + The physical capability to lift and… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …Plan, install, test, and implement upgrades and patches to AIX OS. + Provides tier 2 and 3 supports for escalations from Help Desk . + Knowledge and ... experience troubleshooting Linux and Unix based systems. + Participate in on-call rotations to provide 24x7x365 infrastructure operations support. + Support infrequent after hours and weekend escalations as needed (aside from on-call rotation). + Optimize… more
- Serco (Fort Hood, TX)
- …complex challenges, improve processes, and utilize the latest technologies to deliver top- tier products and services to our customers. The positions on this contract ... Intermediate Level Education (MEL4) program, the Support Operations Course (Phase 2 ), and have logistics experience in deployment/combat in a support operations… more
