- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …. + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- The Tier 2 Technical Support Operations...research, resolution (via SOP) or escalations of tickets to Tier 3 . + Analysis of ticket types and ... the application, and deal with day-to-day administration and ongoing technical support . + Partner with the National.... + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering… more
- Koniag Government Services (San Antonio, TX)
- **Koniag Data Solutions, LLC,** a Koniag Government Services company, is seeking a Tier 3 Level Systems Administration Support Services to support KDS ... complex system issues, serving as the escalation point for Tier 1 and Tier 2 support...technical specifications. + Works independently, providing mentorship to Tier 1 and Tier 2 personnel and… more
- Koniag Government Services (San Antonio, TX)
- …Solutions, LLC,** a Koniag Government Services company, is seeking a Tier 3 Level Enterprise Management (EM) Administration Support Services to support ... + Works independently, providing guidance to lower- tier support teams and collaborating with other high-level technical...IT management, with at least 5 years in a Tier 3 or equivalent senior technical… more
- Koniag Government Services (San Antonio, TX)
- **Koniag Data Solutions, LLC,** a Koniag Government Services company, is seeking a Tier 3 Level EM Packaging Support Services to support KDS and our ... DHA requirements for application functionality and security. Provides expert-level support for software distribution systems, ensuring seamless delivery of...and deployment, with at least 5 years in a Tier 3 or equivalent senior technical… more
- Koniag Government Services (San Antonio, TX)
- …Data Solutions, LLC** , a Koniag Government Services company, is seeking a Tier 3 Level Enterprise Management OSD Support Services to support KDS and our ... include, but are not limited to:** + Provides expert-level support and leadership for the Defense Health Agency's Operating...and management, with at least 5 years in a Tier 3 or equivalent senior technical… more
- Koniag Government Services (San Antonio, TX)
- …Data Solutions, LLC,** a Koniag Government Services company, is seeking a Tier 3 Level Enterprise Management Reporting Support Services to support KDS ... to lower- tier reporting teams and collaborating with other high-level technical experts across various IT disciplines. + Contributes significantly to Knowledge… more
- Koniag Government Services (San Antonio, TX)
- …Data Solutions, LLC,** a Koniag Government Services company, is seeking a Tier 3 Level EM Development and Testing Support Services to support KDS ... include, but are not limited to:** + Provides expert-level support and leadership for the Defense Health Agency's Enterprise...and testing, with at least 5 years in a Tier 3 or equivalent senior technical… more
- CACI International (San Antonio, TX)
- Network Engineer Tier 3 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: ... **Opportunity:** Team CACI is seeking a Senior Network Engineer to support an Intelligence Community customer's diverse network infrastructure, including CAN, LAN,… more
- Comcast (Plano, TX)
- …the nation's largest Gig-speed broadband network and backed by 24/7 customer support , Comcast Business is the nation's largest technology provider to small ... of Ethernet services. **Job Summary** High level customer-facing engineering support focused on Day 2 Service Assurance Support...to troubleshoot and resolve network issues + Is a technical point of contact for other internal engineers +… more
- Intuit (Plano, TX)
- …that directly improve the customer experience. **Preferred Attributes** + Background in technical support , SaaS, or customer experience leadership. **Why Join ... and develop a geographically distributed US based team of Tier 2 technical specialists across multiple product...**5+ years of leadership experience** , with at least 3 years managing high-performing technical teams. +… more
- Comcast (Plano, TX)
- …genetic information, or any other basis protected by applicable law. **Skills:** Technical Support ; Fortinet FortiGate Firewall; Network Operations Base pay is ... largest Gig-speed broadband network and backed by 24/7 customer support , Comcast Business is the nation's largest technology provider...to troubleshoot and resolve network issues + Is a technical point of contact for other internal engineers +… more
- Humana (Austin, TX)
- …in Stars/HEDIS data, regulatory requirements, and agile product development, and 3 tier software development and technical support for critical systems. ... part of our caring community and help us put health first** The Lead, Technical Product Owner requires someone known for creative problem solving. This role solves… more
- Oracle (Austin, TX)
- …to product support strategy and model. Provide expert-level troubleshooting and technical support for Oracle's Big Data Service (BDS), OAC, DFS, DIS, ... **Job Description** As a member of the Support organization, your focus is to deliver post-sales...an advocate for customer needs. This involves resolving post-sales non- technical customer inquiries via phone and electronic means, as… more
- Oracle (Abilene, TX)
- …on diverse customer situations and escalated issues. **Responsibilities** The **Principal Technical Support Engineer** serves as a proactive technical ... **Job Description** As a member of the Support organization, your focus is to deliver post-sales...an advocate for customer needs. This involves resolving post-sales non- technical customer inquiries via phone and electronic means, as… more
- Optiv (Austin, TX)
- …prioritizing effectively. * Currently holds and maintains a CCIE Security and at least one other Tier 2 or Tier 3 certification in the network and edge ... The Technical Manager for Network and Edge Security is...technical expert with Practice Managers, Marketing, and Sales support organizations to develop new go-to-market solutions. * Lead… more
- Capital One (Austin, TX)
- …used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please ... Director, Technical Program Management - Capital One Software (Remote)...these same needs going forward. We are seeking top tier talent to join our pioneering team and propel… more
- Capital One (Austin, TX)
- …used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please ... these same needs going forward. We are seeking top tier talent to join our pioneering team and propel...technical documentation for software solutions + At least 3 years of experience with Markdown and Git ****… more
- Capital One (Austin, TX)
- …used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please ... Senior Manager, Technical Program Manager- Capital One Software (Remote) Ever...these same needs going forward. We are seeking top tier talent to join our pioneering team and propel… more
- Oracle (Austin, TX)
- …Description** Oracle Cloud Infrastructure (OCI) delivers mission-critical applications for top- tier enterprises around the world. Our cloud offers unmatched ... to include dedicated, hybrid, and multicloud, edge computing, and more. At the Technical Strategy and Oversight (TSO) organization, our mission is to support … more