- U-Haul (Phoenix, AZ)
- …both English and Spanish. + Inbound call/phone experience (high volume highly preferred). + Excellent customer service skills with 1 year of phone customer ... receiving inbound calls and making outbound calls and interacting with the customer via chat to explain and/or obtain the required information to rent. At the… more
- Ryder System (Phoenix, AZ)
- …: **Summary** The Agent Support Representative will provide administrative and customer service support to our agent group, internal employees ... internal and external parties + Ability to build strong customer relationships + Demonstrated customer service...and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or… more
- Capital One (Phoenix, AZ)
- …our internal agent -facing products that enable us to provide excellent service to customers, and be asked to coordinate between stakeholders, engineering, and ... Senior Associate, Product Management: Velocity Black Agent Tools Product Management at Capital One is a booming, vibrant craft that requires reimagining the status… more
- Concentrix (Phoenix, AZ)
- …Knowledge base Omnichannel workstreams, channels, and unified routing Agent experiences ( Agent Workspace, Customer Service Workspace) + Familiarity with ... Home (https://jobs.concentrix.com/) "Job Details **Dynamics 365 Customer Service & Omnichannel Consultant** Information Technology Other Location United States… more
- Coinbase (Phoenix, AZ)
- …In this role, you'll oversee Coinbase's both custom-built and SaaS-based AI-powered customer self- service and automation capabilities , as well as applications ... you'll be doing* * Lead multiple engineering teams building customer -facing tools that power our chat , email,...Managers to define and execute a strategy for AI-driven self- service and automation, reducing contacts and improving customer… more
- USAA (Phoenix, AZ)
- …and impactful. **The Opportunity** **It is all about learning and growing.** Our Licensed Insurance Customer Service role may be a new career for you. There's a ... Casualty (P&C) active producer/agents with an **ACTIVE** P&C producer agent license to **work in our Phoenix office** ....worked on Saturday or Sunday. As a Licensed Insurance Customer Service Representative, you'll work within defined… more
- Public Consulting Group (Phoenix, AZ)
- …of K12 education software products used by a variety of customers. + Provide excellent customer service to all customers. + Field incoming help requests from end ... To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will… more
- ASM Research, An Accenture Federal Services Company (Phoenix, AZ)
- …execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and ... needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. +… more
- Coinbase (Phoenix, AZ)
- …100 million customers worldwide. You'll report to a product leader who leads all Customer Experience ( Agent and Customer -facing) tooling and you will ... weekly and monthly program updates. * Investigate and inspect customer user journeys through our self- service and...Partner with Product and Engineering teams owning our internal customer support agent experiences to build clean… more
- H&R Block (Phoenix, AZ)
- …concisely via phone, email and chat + Experience utilizing effective customer service techniques + Analytical and problem-solving skills + Successful ... better if you also had + CPA or Enrolled Agent certification + Experience completing complex tax returns +...tax clients through virtual tools (ie, video conferencing, phone, chat , email) + Generate business growth, increase client retention,… more
- Coinbase (Phoenix, AZ)
- …agent experience across chat , phone, email, and social channels, empowering customer service agents across compliance and retail business units to operate ... We design, build, and own platforms that prioritize the customer -first approach while driving agent productivity and...with third-party platforms to ensure seamless operations for our customer service teams *What you'll be doing… more
- Kyndryl (Phoenix, AZ)
- …cloud-based CCaaS adoption and AI/ML integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. + ... across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer … more