- ASM Research, An Accenture Federal Services Company (Phoenix, AZ)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- AssistRx (Phoenix, AZ)
- …improvements in productivity, quality , client relationships, and customer service . The Quality Assurance Specialist regularly provides support to ... the company's copay assistance programs. Within this role, the Quality Assurance Specialist serves customers by identifying,...are met + Preparing call center reports and tracking service trends + Participating in the creation and maintenance… more
- ASM Research, An Accenture Federal Services Company (Phoenix, AZ)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Graham Packaging Company (Tolleson, AZ)
- …improvement and growth. **Overview** **Graham Packaging Company is looking for a(n) Quality Assurance Techinican Lead based in Tolleson, AZ. This opening ... of quality for bottles as defined by drawings, product specifications and Quality Assurance procedures. Assist in the training of new personnel and existing… more
- Optiv (Phoenix, AZ)
- …Analysts to service customers. The Sr. QA Analyst will conduct thorough quality assurance reviews on alert tickets, ensuring they meet the highest standards ... will provide deep level analysis for client investigations utilizing customer provided data sources, audit, and monitoring tools at...posture of Optiv customers. **How you'll make an impact** Quality Assurance + High level professional writing… more
- Molina Healthcare (Phoenix, AZ)
- …customers in reviewing scope and developing requirements and plans for testing / quality assurance for enterprise projects of considerable complexity. Works with ... for development teams through project testing as needed. * Provides excellent customer service to internal and external customers handling all aspects of client… more
- CVS Health (Phoenix, AZ)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...differentiate CVS from competitors **Primary** **Job Duties & Responsibilities:** ** Customer Service ** + Greet each customer… more
- ASM Global (Glendale, AZ)
- …standards in customer service , staff training and development, quality assurance , sustainability, safety, IT systems, asset management, and crisis ... maximizing revenue, ensuring budget expenses are monitored appropriately and providing exceptional customer service for internal and external clients. The work… more
- CVS Health (Tolleson, AZ)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$20.25 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- CVS Health (Phoenix, AZ)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$42.00 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- Impact Fire (Tempe, AZ)
- …Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry ... of multi-site fire and life safety protection. Through our customer service centers in New York and...life cycle of a work order. They provide frontline assurance that our clients requests are being received, updated,… more
- US Tech Solutions (Phoenix, AZ)
- …offshore customer service operations. This role will ensure that customer interactions meet company standards for quality , compliance, and customer ... impact. + **Develop Resources:** Contribute to the creation and refinement of quality assurance guidelines, training materials, and best practices. + **Report:**… more
- CVS Health (Phoenix, AZ)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- CVS Health (Surprise, AZ)
- …Patient Safety . Pharmacy Professional Practice . Regulatory Requirements . Quality Assurance . Customer Service . Personnel Management . Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- CVS Health (Chandler, AZ)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- Otsuka America Pharmaceutical Inc. (Phoenix, AZ)
- …applicable cGMP/GDP quality standards. This role will direct Biologics Quality Assurance support, including oversight of upstream and downstream biologics ... regulatory requirements. + Responsible for reviewing, drafting, and augmenting existing Quality agreements with external service providers to assure that… more
- Bank of America (Chandler, AZ)
- …business relationships. Delivers and maintains a commitment to high customer service excellence utilizing relationship-building and problem-resolution skills ... develops and implements process improvements to address and resolve issues + Provides quality assurance review and testing on operating key controls + Supports… more
- Corning Incorporated (Glendale, AZ)
- …alignment with AMPS standards. This role drives continuous improvement in product and service quality using robust systems, Lean and DMAIC methodologies, and key ... PQM also shares responsibility for overall plant performance in quality , safety, service , and continuous improvement, while... staff, including self. + Oversee functional responsibilities in Quality Control, Quality Assurance , … more
- Parker Hannifin Corporation (Glendale, AZ)
- …in audit. Develops and coordinates corrective action procedures and plans. + Makes quality related customer and vendor visits and contacts as required. ... data analysis tools. + Thorough knowledge of state-of-the-art inspection and quality inspection and quality engineering/ assurance techniques, procedures,… more
- Molina Healthcare (Phoenix, AZ)
- …of Healthcare Effectiveness Data Information Set (HEDIS) and National Committee for Quality Assurance (NCQA). * Strong attention to detail, critical-thinking, ... structure and processes for tracking and trending reportable incidents, quality of care events, member service concerns,...executive audiences, vendors, providers, and the government as a customer . To all current Molina employees: If you are… more