- UKG (Ultimate Kronos Group) (Lowell, MA)
- …whatever gives you purpose. We're united by purpose, inspired by you. As an Escalation Manager (EM) in the UKG Customer Success organization, working directly ... with a variety of internal constituencies, you will assume ownership of complex and escalated customer issues for our HCM/SaaS products and services. The ability to interact effectively with technical resources from internal UKG teams and to breakdown complex… more
- Covenant Health (Nashua, NH)
- …operations and any associated projects or assignments. In partnership with the Manager /Director, the Lead provides oversight of the daily administrative ... it relates to the position. Summary The Practice Operations Lead functions as a part of the Integrated Medical...Manager /Director updated on significant operational issues that require escalation via daily Huddles. + Serves as the on-site… more
- Bristol Myers Squibb (Devens, MA)
- …supports business analytics across this entire value chain. **Job Description** The Senior Manager ; CTDO Analytics will be part of a collaborative data science and ... units, and will report to the Senior Director; CTDO Analytics. The Senior Manager will develop advanced data analytic tools to answer business operations and… more
- FirstLight Fiber (Bedford, NH)
- FirstLight Fiber is seeking an experienced Manager of Support to join our Operations team. Cloud and Monitoring Support Manager SUMMARY: Our Operations team is ... customer onboarding, and setup + Participate in project planning and execution; lead efforts to resolve key project conflicts and establish appropriate resolution… more
- Comcast (Chelmsford, MA)
- …in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career ... customers as it relates to Advanced Voice, Metro Ethernet, ActiveCore, SD-WAN, Manager Router and other Business Class products, as appropriate. + Monitor customer… more
- Comcast (Chelmsford, MA)
- …in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career ... products, as appropriate. + Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise. + Manage the cultivation,… more
- H&R Block (Milford, NH)
- …are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary + Lead the office from the front desk, providing phone ... to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District General... to the Multi-Unit Team Leader and District General Manager as necessary + Serve as point of contact… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- UKG is seeking an experienced Manager to join our dynamic Digital team to play a critical key role in transforming our enterprise systems landscape. This role ... business requirements and help drive strategic outcomes. This Senior Manager is responsible for leading a team of Senior...UKG's business solutions for growth. Responsibilities: * Team Leadership: Lead and mentor a team of 6-10 Business Systems… more
- Bristol Myers Squibb (Devens, MA)
- …. The Director, SS&P GPS, Capital Services & Solutions, Major Projects Lead will lead a Procurement team working in close collaboration ... methodology by which app ropriate scope awards (for example, Construction Manager (and Subcontractors), Architect Engineer, Project Controls, CQV) maximizing value… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …whatever gives you purpose. We're united by purpose, inspired by you. The Senior Manager Product Support manages a team of professionals to drive support to UKG ... customers. As a Senior Manager you will work to develop the team objectives...within the organization. Primary/Essential Duties and Key Responsibilities: . Lead and coach a team of managers on the… more
- TD Bank (Leominster, MA)
- …key role in Customer assessments, proactively identifies Customer solutions and lead -focused outbound sales activities + Evaluates issues, errors and problems based ... their needs + May act as a point of escalation for Customer questions or concerns + May perform...have regular career, development, and performance conversations with your manager , as well as access to an online learning… more
- Elevance Health (Manchester, NH)
- …be responsible for screening, assessing, training, and providing telephonic intervention/de- escalation for helpline callers using established protocols to determine ... is designed to advance our strategy but will also lead to personal and professional growth for our associates....Strategy. Unless specified as primarily virtual by the hiring manager , associates are required to work at an Elevance… more