- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …support for everyday issues (eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical ... support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony...years of experience providing computer/network user support in a help desk environment (additional 4 years of… more
- Reynolds & Reynolds (Raleigh, NC)
- …You will provide escalated level knowledge, skills, and mentoring to onsite and help desk technicians. Responsibilities will include but are not limited ... and documentation systems. Training Requirements At least 2 years in a Tier II or System Administrator role is required~^~One-year certificate from a college or… more