- Parsons Corporation (Centreville, VA)
- …and redefine what's possible. **Job Description:** Parsons is looking for an amazingly talented ** Help Desk Customer Service Representatives** to join ... available 24/7/365** **, through both phone and email, ensuring help desk response capabilities are always accessible...such as JIRA and Maximo. + Adept at documenting service or product-related concerns promptly + Experience customer… more
- TekSynap (Dahlgren, VA)
- …Compliance + ITIL-Based Service Management **Overview** We are seeking aSenior Customer Technical Support Specialist ( Help Desk )to join ourteamatNaval ... seeking a **Senior Customer Technical Support Specialist ( Help Desk ).** The Senior Customer ...IT service requests and incidents using enterprise help desk tools. The incumbent ensurestimelyandaccurateproblem resolution,… more
- EPS Corporation (Dahlgren, VA)
- Customer Technical Support Specialist ( Help Desk ) - (756) Share this job as a link in your status update to LinkedIn. Job Title Customer Technical ... is seeking aCustomer Technical Support Specialist ( Help Desk )to provide high-quality technical assistance and customer ... Desk )to provide high-quality technical assistance and customer service in support of Industry, Federal,… more
- General Dynamics Information Technology (Quantico, VA)
- …Required:** None **Job Family:** Technical Support Services **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** ... Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier 2** with GDIT....to ensure services/incidents are completed + Provides an outstanding customer service experience in a variety of… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …Combines acquired and demonstrated technical qualities with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help ... problems, issues, requests. As the entry point for customer , documents, notifies proper department/ desk , escalates as...degree upon approval. **Other Job Specific Skills** + Excellent customer service skills + Excellent communication and… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... be responsible for assisting customers when they call or walk into the customer service center, remotely, or at the customer 's location. The candidate shall… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …agencies evolving business and mission needs. Position Description: The Tier 2 Help Desk Specialist provides advanced technical support for escalated incidents, ... ensures compliance with SLAs and security standards while delivering high-quality service to end users. Responsibilities: + Incident Support + Communicate… more
- Huntington Ingalls Industries (Fort Belvoir, VA)
- …7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is ... answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. + Diagnoses,… more
- Allied Universal (Fairfax, VA)
- …visible presence to help to deter incidents, and delivering exceptional customer service . Join Allied Universal, where teamwork, innovation, and integrity ... we serve. As a **Security Officer - Hospital Dispatch Desk ** in **Fairfax, VA** , you will serve and...a calm, problem-solving manner, following established protocols. + Provide customer service by supporting staff, visitors, and/or… more
- The Joint Chiropractic (Alexandria, VA)
- …cohesively with others in a fun and fast-paced environment. + Have a strong customer service orientation and be able to communicate effectively with members and ... you. At The Joint Chiropractic we provide world class service to every one of our patients, and we...previous Sales Experience. + Participate in marketing/sales opportunities to help attract new patients into our clinics + Be… more
- EPS Corporation (Dahlgren, VA)
- …team. The ideal candidate will have a strong background in Federal or DoD help desk environments and a proven track record of delivering exceptional technical ... Federal, or DoD environments. + Troubleshoot, diagnose, and resolve complex issues using help desk systems such asBMC RemedyorServiceNow. + Escalate issues as… more
- Actalent (Fort Belvoir, VA)
- …breakdown). + Understanding of licensing for our client or similar competitors. + Help desk experience with a focus on customer service and a positive ... to completion using JIRA, with ServiceNow as a backup. + Provide white-glove customer service to ensure client satisfaction. + Conduct weekly and monthly… more
- EPS Corporation (Dahlgren, VA)
- …Document all service requests, incidents, and resolutions within the designated help desk system. + Escalate complex technical issues to higher-tier support ... Corporation is seeking a dedicatedCustomer Technical Support Specialist (NEN)to provide exceptional customer service and technical support to employees and end… more
- NANA Regional Corporation (Fredericksburg, VA)
- …+ Assists other NDCAC personnel with problems or issues. + Supports the tiered Help Desk architecture. + Performs and conduct research of potential resolution of ... at least five (5) years direct related experience in help desk and network support. + A...mobile forensic reports, etc.). + Possess and demonstrate excellent customer service centric attitude. + Be proficient… more
- Sunrise Senior Living (Fairfax, VA)
- …role include but are not limited to the essential functions listed as follows: ** Customer Service ** + Oversee the community entry area for visitors, guests, and ... administrative duties pertaining to the resident move-in process. **Front Desk and Bistro Areas** + Keep desk ...**Experience and Qualifications** + High School degree/GED + Proven customer service experience and skills + Proficiency… more
- Leidos (Fort Belvoir, VA)
- …. Help Create and update knowledge base articles related to problem tickets to help Service Desk and other support teams handle similar incidents in the ... with various IT teams, including Incident Management, Change Management, Engineering, and Service Desk , to resolve problems and prevent future occurrences.… more
- Chenega Corporation (Springfield, VA)
- …support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Responsible for ... providing technical training and support to Help Desk agents related to computer systems,...good phone skills and a professional demeanor. + Previous customer service experience strongly desired. + Good… more
- NANA Regional Corporation (Fredericksburg, VA)
- …+ Assist other NDCAC personnel with problems or issues. + Support the tiered Help Desk architecture. + Perform and conduct research on potential resolution of ... at least 5 years of direct related experience in help desk and network support. + A...to social media research involving criminal investigations. + Excellent customer service centric attitude along with demonstrated… more
- Chenega Corporation (Fort Belvoir, VA)
- … customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + Ensure ... functions. + Submit all initial IT requests to the Help Desk and monitor the progress of...organizational goals and objectives while striving to maintain top-quality customer service . + Attend bi-weekly Army Enterprise… more
- Red Gate Group (Springfield, VA)
- …employee wellbeing. The Red Gate Group is seeking a Financial Systems Help Desk Analyst/Systems Accountant to support the National Geospatial-Intelligence Agency ... operations. The position requires strong financial systems expertise and customer service skills, with a focus on...enterprise financial tools. Responsibilities + Serve as a primary help desk contact for NGA financial system… more