- Systems Engineering Solutions Corporation (Alexandria, VA)
- …are responsive to the agencies evolving business and mission needs. Position Description: The Tier 2 Help Desk Specialist provides advanced technical ... IT, Computer Science, or related discipline Program Description: The program provides comprehensive Tier 1, Tier 2 , and Tier 3 IT Infrastructure Support… more
- General Dynamics Information Technology (Quantico, VA)
- …Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier 2 ** with GDIT. A career in enterprise IT means connecting ... Night Shift 10:00pm - 6:00am EST** Our work depends on a ** Help Desk Analyst Tier 2 ** joining our IT Technology Development division within the NCIS ITD… more
- General Dynamics Information Technology (Quantico, VA)
- …language (PowerShell, VBS, etc.) + Perform ACAS and SCAP scans and remediation + Assist Tier 2 help desk with issues elevated to systems administrators + ... career. The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2 ,000 personnel of which 700 serve at HQ and the remaining staff serve… more
- AeroVironment (Manassas, VA)
- …reviews to validate company policies, procedures, and requirement are met + Tier 2 Cyber help desk duties, including handling issue escalation and ... across the CIO org, support compliance for the Enterprise, manage the Cyber help desk , develop processes and maintain documentation, and work with IT and Cyber… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning). Where required the Tier II candidate will escalate to the eBusiness team… more
- Parsons Corporation (Centreville, VA)
- …redefine what's possible. **Job Description:** Parsons is looking for an amazingly talented ** Help Desk Customer Service Representatives** to join our team! In ... available 24/7/365** **, through both phone and email, ensuring help desk response capabilities are always accessible...**What Desired Skills You'll Bring:** + Expertise to adjudicate Tier 2 level inquiries + Efficiency in… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...+ Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform… more
- Chenega Corporation (Fort Belvoir, VA)
- …Remedy Support Groups when requested by the tenants. + Perform duties associated with Tier 2 level customer support functions. + Submit all initial IT requests ... to the Help Desk and monitor the progress of...to the Help Desk and monitor the progress of the requestor. +...used in lieu of a degree. + Secret clearance Tier 3 investigation required. Chenega Corporation is an Equal… more
- Actalent (Fort Belvoir, VA)
- …Skills + Proficiency with Cisco products and JIRA for tracking and documentation. + Experience with Tier 1, Tier 2 , and Tier 3 Support (60%, 30%, ... breakdown). + Understanding of licensing for our client or similar competitors. + Help desk experience with a focus on customer service and a positive attitude.… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …or more operating systems. + Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems. + ... hardware failures. + Collect data for proper escalation and resolution by Tier 2 /3. + Perform network management services to include: monitoring network device… more
- TekSynap (Springfield, VA)
- …the representative for the first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses. Responsible for ensuring ... benefits, and termination of employment. **Job Locations** _US-VA-Ashburn | US-VA-Springfield_ **ID** _2025-8247_ **Category** _Technical Support/ Help Desk_ **Type** _Regular… more
- TRIAEM, LLC (Springfield, VA)
- …problem tickets and coordinate problem fixes with the administrative tool administrators and NGA Help Desk . + Track and status MC&G PEO problem tickets for the ... PEO IT Support Required Skills/ Education/Experience + 2 years of experience working with the National...and project sites within the administrative tools. + Perform Tier 1 troubleshooting for MC&G PEO users to resolve… more
- Electrosoft (Quantico, VA)
- …closely with the Local Registration Authority (LRA), Trusted Agents (TAs), and the PKI Help Desk to support users and resolve issues. + Support classified and ... Qualifications: + Secret Clearance; must be US Citizen + 2 + years of experience in identity management, cybersecurity, or.../ NSS Key Recovery Agent Certification + Favorable Adjudicated Tier 5 Level Investigation + IAT II 8570 baseline… more
- EPS Corporation (Dahlgren, VA)
- …accurately. + Document all service requests, incidents, and resolutions within the designated help desk system. + Escalate complex technical issues to higher- ... helpful attitude at all times. Required Qualifications + Two ( 2 ) yearsof professional experience incustomer serviceandinterpersonal communications. + Demonstrated… more