- Gentiva (Atlanta, GA)
- …Teams. Elevate Experience. Deliver Seamless Support .** We are hiring a skilled and customer-focused Tier 2 IT Support Specialist to join our growing ... across all business units. **Key Responsibilities** + Serve as Tier 2 support on the...+ Minimum of 3 to 5 years in an IT support role, preferably in a 3,000+… more
- BAE Systems (Atlanta, GA)
- …or a related field (or equivalent experience) + 6 years of experience in Tier 2 IT support , with hands-on expertise troubleshooting end-user devices and ... Description** **Join a Team that's Shaping the Future of IT Support ** At BAE Systems, we're passionate...desktops, laptops, and high-performance computing services. You'll also provide Tier 2 support for remote… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- The Tier 2 Technical Support ...of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years ... be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform....application development teams to work on issues escalated to Tier 2 . + Adhere to the defined… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the ... Provides ongoing technical support and maintenance of production and development systems...(eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and… more
- Waystar (Atlanta, GA)
- …and on-site personnel. **WHAT YOU'LL DO** + Provides Tier 1 and Tier 2 end user hardware and software support in the Technology call center and in field ... Services Engineer to join our team. The Advanced Technical IT Support Engineer is responsible for end...starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time… more
- Gentiva (Atlanta, GA)
- …Business Solutions and plays a key role in project management, requirements gathering, testing, and Tier 2 support . You will lead the Business Analyst team, ... Strengthen Partnerships. Deliver Business Solutions.** We are seeking an IT Business Relationship Manager to join our team. This...liaison between business experts and project teams. + Provide Tier 2 support for applications,… more
- Gentiva (Atlanta, GA)
- …Business Solutions, Financial Systems Analyst, Payroll Systems Analyst, HR Systems Analyst, Tier 2 Support , Requirements Gathering, System Implementation, ... **Overview** The IT VMO - Business Analyst is a critical...works transversally across the organization, acting as a specialized support layer for VMO-led projects and engagements where complex… more
- BAE Systems (Atlanta, GA)
- **Job Description** **Join a Team that's Shaping the Future of IT Support ** At BAE Systems, we're passionate about delivering innovative IT solutions that ... Analyst, you'll play a critical role in providing ** Tier 1** analysis and support for zero...or related field + 4 years of experience in IT support , with a focus on end-user… more
- Molina Healthcare (Atlanta, GA)
- …the Cyber Recovery and Chaos Engineering Programs. + Conduct annual validation of all Tier 0 through Tier 2 Applications for recoverability and functionality ... will oversee and manage Disaster Recovery related to the Information Technology ( IT ) organization's technology services to all customers working closely with the… more
- Autodesk (Atlanta, GA)
- **Job Requisition ID #** 25WD92324 **About the Role** The Manager, Tier II Technical Support leads a global team of Tier II Technical Support Specialists ... improvements, tooling enhancements, and automation initiatives. **Enablement & Onboarding** + Support onboarding for new Tier II Specialists through structured… more
- Georgia Systems Operations (Tucker, GA)
- …and developing application tables/panels/reports, troubleshooting and resolving testing issues, providing tier 2 and tier 3 support to end users, and ... applications will evolve throughout the years as business and IT support needs change. Desired is a...interfaces, troubleshoots testing issues, and provides tier 2 and tier 3 support … more
- Truist (Atlanta, GA)
- …minor, which are not mentioned below. Specific activities may change from time to time. 1. Provide Tier 1 & 2 support within SLA for Viva and Copilot. 2 ... description:** As part of the Copilot and Viva Operational Support team, you will provide day-to-day support ...IT field, or equivalent education and related training 2 . Five years of experience managing in an … more
- Georgia Systems Operations (Tucker, GA)
- …and developing application tables/panels/reports, troubleshooting and resolving testing issues, providing tier 2 and tier 3 support to end users, and ... applications will evolve throughout the years as business and IT support needs change. Desired is a...interfaces, troubleshoots testing issues, and provides tier 2 and tier 3 support … more
- Meta (Atlanta, GA)
- …third-party vendor partners 2 . Escalation Management: Participate in the global team's Tier 3 and 4 on-call rotation with the goal of routing issues as needed ... Global Operations." Each group has global scope across the lifecycle of support .The ENS Operations Team exists "to operate the world's most available, efficient,… more
- US Courts (Atlanta, GA)
- …day-to-day operation of courtroom technologies; provide Tier 3 technical support and troubleshooting for complex AV/ IT issues. Evaluate technology use ... employees. Qualifications MANDATORY QUALIFICATIONS: Two years of specialized experience in AV/ IT systems design, implementation, and support OR Completion of… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …Troubleshoots issues and researches issue origins to resolve tickets. + Escalates remaining issues to Tier 2 and Tier 3 to ensure customer incidents are ... customer functionality and satisfaction. + Independently resolves most moderately complex IT issues. + Recognizes patterns of issues and proposes solutions to… more
- Oracle (Atlanta, GA)
- …you will be joining a community of like-minded architects who are very keen to support and help each other. **What you'll do** Contribute to or lead virtual teams ... high degree of comfort speaking across all levels of management (eg IT management, Architects, administrators and executives) + strong collaboration skills and the… more
- Oracle (Atlanta, GA)
- …customer-reported issues that require in-depth technical analysis beyond Tier 1 and Tier 2 support . Perform thorough root cause analysis of critical ... to knowledge sharing and process improvements to enhance the efficiency of the support function** Being hands-on is a critical requirement for this role. *… more
- Warner Bros. Discovery (Atlanta, GA)
- …responsible for managing the Atlanta, New York and Washington DC based Post Production engineering Tier 2 team. Their function is to empower their team in order ... foster relationships across the organization + Prior Post, Broadcast, Transmission, and/or IT support experience + Demonstrated project management skills +… more