- NTT America Solutions, Inc. (Denver, CO)
- …Sentinel Fundamentals; CXOne Basic Certification; CXOne Advanced Certification; CXOne ACD Administrator Certification. + Additional certifications such as ... Nexidia Data exchange framework; Nexidia NCSE; Nexidia NCIE; Advanced Processing Automation (RTAM); NICE WFM (IEX); Compliance Centre; ICE Inform; Avaya VOIP Integrations; Cisco VOIP Integrations; Encryption; Multiple Data Centers (MDC); NICE Real Time… more
- NTT America Solutions, Inc. (Richmond, VA)
- …Sentinel Fundamentals; CXOne Basic Certification; CXOne Advanced Certification; CXOne ACD Administrator Certification; Nexidia Data exchange framework; Nexidia; ... NCSE; Nexidia NCIE; Advanced Processing Automation (RTAM); NICE WFM (IEX); Compliance Centre; NICE Inform; Avaya VOIP Integrations; Cisco VOIP Integrations; Encryption; Multiple Data Centers (MDC); NICE Real; Time Authentication; NICE Trade Recording. +… more
- Evolent (Columbus, OH)
- …managed care organization, health plan, PBB (Pharmacy Benefit Manager) or third-party administrator is preferred + 2-4 years of supervisory or equivalent experience ... to 9 PM (EST)** + Ability to learn and use computer software system and ACD phone system to perform job functions + Ability to maintain pleasant demeanor when… more
- Marriott (Bethesda, MD)
- …and workflow o NLP Tools for sentiment and trend analysis o Intelligent ACD /IVR Platforms for globally dispersed contact centers o ML Model Training for service ... ServiceNow platform for global customers. * ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist * Agile/Scrum certifications… more