- Oracle (Salem, OR)
- …handle real-time digital customer interactions to drive self-service containment, and integration with Contact Center as a Service ( CCaaS ) platforms. You ... Agents with measurable performance metrics. Ensure seamless integration of AI Agents with CCaaS platforms and enterprise...Ensure seamless integration of AI Agents with CCaaS platforms and enterprise systems, adhering to performance and… more
- Sprinklr (NJ)
- …- spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, ... Sprinklr is the definitive, AI -native platform for Unified Customer Experience Management (Unified-CXM),...progress of your application and continue to update your contact information as appropriate. Here at Sprinklr, we're on… more
- The Walt Disney Company (Santa Monica, CA)
- …understanding of new and existing technology areas like AI (artificial intelligence), CCaaS ( contact center as a service), CRM (customer relationship ... (VX) for DTC** leads multi-faceted teams including self- and assisted service, contact center technology, VX vendor management, VX workforce planning, quality,… more
- Kyndryl (Oklahoma City, OK)
- …modernization of contact center technology platforms, including cloud-based CCaaS adoption and AI /ML integration. + Collaborate with clients to redesign ... strategic goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI , predictive… more
- Oracle (Columbus, OH)
- …handle real-time digital customer interactions to drive self-service containment, and integration with Contact Center as a Service ( CCaaS ) platforms. You ... with measurable performance metrics. + Ensure seamless integration of AI Agents with CCaaS platforms and enterprise...Ensure seamless integration of AI Agents with CCaaS platforms and enterprise systems, adhering to performance and… more
- Medtronic (Duluth, GA)
- …in major UCaaS/ CCaaS platforms or related technologies + Background in AI -enabled contact center features or analytics platforms + Experience ... in cloud migration strategies for telephony, conferencing, and contact center platforms + Strong knowledge of UCaaS/ CCaaS architectures, CRM/WFM… more
- Public Storage (Plano, TX)
- …refining prompts for Gen AI models + 7+ years of experience in supporting Contact Center Operations, including CCaaS platforms, IVR, CTI and WFM Tools. ... Description** We are seeking a seasoned Sr. Manager of Contact Center Technical Solutions to support the...excellence across voice, chat, IVR, WFM, analytics, CRM, and AI /ML platforms. As a cross-functional leader, you will guide… more
- Insight Global (Irving, TX)
- …* Define and deliver the AI & Automation roadmap supporting contact center modernization and BS&T transformation objectives. * Partner with Product ... Leads ( CCaaS , WFM, CRM, CX Analytics) to identify automation opportunities...automation, AI , and digital transformation within large-scale contact center or shared services environments. *… more
- Fiserv (Omaha, NE)
- …Infrastructure as Code). **Experience that would be great to have:** + Experience with Contact Center as a Service ( CCaaS ) platforms such as Genesys, ... CCaaS solutions to enhance customer interaction platforms through AI -driven automation and analytics. + Document implementation steps, technical workflows, and… more
- Love's Travel Stops & Country Stores (Oklahoma City, OK)
- …voice network. This role places a strong emphasis on developing and implementing AI -enhanced Contact Center and Digital Communications solutions across the ... features like webchats and SMS. + Familiarity with Cisco's Contact Center as a Service ( CCaaS...and translation patterns. + Ability to script and integrate Contact Center , AI , and CPaaS… more
- Walmart (Bentonville, AR)
- …seeking an experienced Principal Product Manager to lead the strategy and evolution of our Contact Center as a Service ( CCaaS ) platform. This leader will ... for our enterprise contact center ecosystem, leveraging cloud-based contact center technologies, AI -driven automation, and omnichannel orchestration.… more
- Tennant Company (Eden Prairie, MN)
- …with Esker, Calabrio, Cisco, or other CCaaS platforms preferred. + Experience with AI in contact centers and CCaaS expertise strongly preferred. Required ... Customer Service Supervisor - Contact Center Operations With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment… more
- Concentrix (Providence, RI)
- …Expertise** : Deep knowledge of CRM/ERP integrations, telephony systems, or contact center technologies + **Technical Leadership** : Experience leading ... Knowledge** (Bonus): Understanding of SIP protocols, IVR systems, or contact center infrastructure **Leadership Qualities** + **Technical Communication**… more
- Avanade Inc. (Irving, TX)
- … Centre Architect to join our growing team focused on delivering next-generation, AI -powered contact center solutions. This is a strategic technical ... role at the forefront of Microsoft's move into full-service CCaaS , where you will help architect and integrate scalable,...where you will help architect and integrate scalable, omnichannel contact center solutions which will include automation… more
- OneMain Financial (New York, NY)
- …experience, with at least 3+ years in a leadership role focused on contact center technologies ( CCaaS ) or unified communications platforms (UCaaS). ... responsible for defining and executing the product roadmap for the organization's enterprise contact center platform. This role will drive the development and… more
- Microsoft Corporation (Redmond, WA)
- …CCaaS platforms. + Deep Understanding of D365 Service offerings like Customer Service, Contact Center , Pre-Built AI Agents and Copilot Studio. + Broad ... **Overview** **Microsoft Dynamics 365 Contact Center ** is an innovative organization...Center solution. This strategic leadership position requires extensive CCaaS experience, AI Agents and a proven… more
- System One (Washington, DC)
- …efficiency and user experience. * Develop and implement solution architecture for contact center technologies, including CCaaS , CRM systems, telephony, ... cloud CCaaS platforms). * Experience in managing and optimizing contact center operations, including workforce management, quality monitoring, and… more
- ABBTECH Professional Resources, Inc. (VA)
- …efficiency and user experience. + Develop and implement solution architecture for contact center technologies, including CCaaS , CRM systems, telephony, ... cloud CCaaS platforms). + Experience in managing and optimizing contact center operations, including workforce management, quality monitoring, and… more
- Leidos (Gaithersburg, MD)
- …efficiency and user experience. + Develop and implement solution architecture for contact center technologies, including CCaaS , CRM systems, telephony, ... cloud CCaaS platforms). + Experience in managing and optimizing contact center operations, including workforce management, quality monitoring, and… more
- Amazon (Santa Monica, CA)
- …is one of the fastest growing services in the history of AWS and a leader in the Contact Center as a Service ( CCaaS ) industry. The team is searching for an ... team is on a mission transforms support into success-where AI and human agents work side-by-side with full context...value conversations that resonate with line of business and contact center decision makers. Amazon Connect's speed… more
