- PwC (Chicago, IL)
- …and CRM systems preferred Exposure to workforce management and contact - center analytics preferred Experience with conversational AI and conversation design ... Specialty/Competency: Data, Analytics & AI Industry/Sector: Not Applicable Time Type: Full time...you will lead the execution of key deliverables for Contact Center Transformation, acting as a business… more
- PwC (San Diego, CA)
- Specialty/Competency: Data, Analytics & AI Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 60% At PwC, our people in data and ... team, you will own the end-to-end delivery for one or more CCaaS workstreams, blending product management, program management, and client relationship leadership. As… more
- PwC (San Diego, CA)
- …& AI team you are responsible for leading the design and development of Contact Center AI solutions and Conversational AI solutions that improve ... inspire others to deliver quality. Responsibilities Lead the design and development of Contact Center AI solutions Mentor and support junior staff in their… more
- Oracle (Indianapolis, IN)
- …handle real-time digital customer interactions to drive self-service containment, and integration with Contact Center as a Service ( CCaaS ) platforms. You ... Agents with measurable performance metrics. Ensure seamless integration of AI Agents with CCaaS platforms and enterprise...Ensure seamless integration of AI Agents with CCaaS platforms and enterprise systems, adhering to performance and… more
- Medtronic (Duluth, GA)
- …Certifications in major UCaaS/ CCaaS platforms or related technologies Background in AI -enabled contact center features or analytics platforms Experience ... in cloud migration strategies for telephony, conferencing, and contact center platforms Strong knowledge of UCaaS/ CCaaS architectures, CRM/WFM integrations,… more
- PwC (San Jose, CA)
- …to enhance customer experience Familiarity with CCaaS , CRM, and applying AI in contact centers Leading end-to-end delivery of client engagements focused ... of experience in consulting and/or industry roles within a customer service/ contact center What Sets You Apart Master's Degree in Business Administration… more
- Molina Healthcare (Bellevue, NE)
- … Contact Experience & Digital Engagement Lead the design and deployment of AI -enabled contact center capabilities , including conversational AI , ... and Marketplace member and provider engagement models. Demonstrated success in implementing AI -driven contact center and digital engagement initiatives ,… more
- Verint Systems, Inc. (Concord, NH)
- …is positioned in the customer accounts as the "platform of choice" for their contact center . Present In-depth Verint's Engagement Data Hub to senior IT and ... operates as an executive evangelist of the Verint Open CCaaS platform. This senior role combines technology and business...and Data Science. 10+ years of in-depth experience with contact center operations - either in a… more
- Cognizant (Frankfort, KY)
- …CXone Studio scripting and advanced contact routing. Strong knowledge of contact center KPIs, workforce optimization, AI /IVR integrations, and quality ... What you need to have to be considered: NICE CXone Scripting skills, NICE CCaaS experience. 6+ years' experience with NICE CXone suite of products including hands-on… more
- Concentrix (Indianapolis, IN)
- …Cloud, Machine Learning, and Generative AI a plus Knowledge of other contact center platforms such as Amazon Connect a plus Experience interacting with ... you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and… more
- Sprinklr (NJ)
- …- spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, ... Sprinklr is the definitive, AI -native platform for Unified Customer Experience Management (Unified-CXM),...progress of your application and continue to update your contact information as appropriate. Here at Sprinklr, we're on… more
- The Walt Disney Company (Santa Monica, CA)
- …understanding of new and existing technology areas like AI (artificial intelligence), CCaaS ( contact center as a service), CRM (customer relationship ... (VX) for DTC** leads multi-faceted teams including self- and assisted service, contact center technology, VX vendor management, VX workforce planning, quality,… more
- Kyndryl (Oklahoma City, OK)
- …modernization of contact center technology platforms, including cloud-based CCaaS adoption and AI /ML integration. + Collaborate with clients to redesign ... strategic goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI , predictive… more
- Oracle (Columbus, OH)
- …handle real-time digital customer interactions to drive self-service containment, and integration with Contact Center as a Service ( CCaaS ) platforms. You ... with measurable performance metrics. + Ensure seamless integration of AI Agents with CCaaS platforms and enterprise...Ensure seamless integration of AI Agents with CCaaS platforms and enterprise systems, adhering to performance and… more
- Insight Global (Irving, TX)
- …* Define and deliver the AI & Automation roadmap supporting contact center modernization and BS&T transformation objectives. * Partner with Product ... Leads ( CCaaS , WFM, CRM, CX Analytics) to identify automation opportunities...automation, AI , and digital transformation within large-scale contact center or shared services environments. *… more
- Public Storage (Plano, TX)
- …refining prompts for Gen AI models + 7+ years of experience in supporting Contact Center Operations, including CCaaS platforms, IVR, CTI and WFM Tools. ... Description** We are seeking a seasoned Sr. Manager of Contact Center Technical Solutions to support the...excellence across voice, chat, IVR, WFM, analytics, CRM, and AI /ML platforms. As a cross-functional leader, you will guide… more
- Fiserv (Omaha, NE)
- …Infrastructure as Code). **Experience that would be great to have:** + Experience with Contact Center as a Service ( CCaaS ) platforms such as Genesys, ... CCaaS solutions to enhance customer interaction platforms through AI -driven automation and analytics. + Document implementation steps, technical workflows, and… more
- Love's Travel Stops & Country Stores (Oklahoma City, OK)
- …voice network. This role places a strong emphasis on developing and implementing AI -enhanced Contact Center and Digital Communications solutions across the ... features like webchats and SMS. + Familiarity with Cisco's Contact Center as a Service ( CCaaS...and translation patterns. + Ability to script and integrate Contact Center , AI , and CPaaS… more
- Walmart (Bentonville, AR)
- …seeking an experienced Principal Product Manager to lead the strategy and evolution of our Contact Center as a Service ( CCaaS ) platform. This leader will ... for our enterprise contact center ecosystem, leveraging cloud-based contact center technologies, AI -driven automation, and omnichannel orchestration.… more
- Tennant Company (Eden Prairie, MN)
- …with Esker, Calabrio, Cisco, or other CCaaS platforms preferred. + Experience with AI in contact centers and CCaaS expertise strongly preferred. Required ... Customer Service Supervisor - Contact Center Operations With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment… more
