- NTT America, Inc. (Plano, TX)
- …of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Account Service Manager - ITSM to join our team in ... United States (US). Oversees, facilitates, and administers ITIL based service support and/or technical account management in...tactical to strategic. We are currently seeking a CSI Manager to join our team. The change Manager… more
- Travelers Insurance Company (St. Paul, MN)
- …Openings** 1 **What Is the Opportunity?** We are seeking a highly skilled ITSM Process SME with expertise in Incident, Problem, and Change Management, emphasizing ... practices by supporting Problem and Change Management and analyzing ITSM process data. In this role you will serve...successful production checkout and status updates are accurate. + ** Service Request Management** : Works with service … more
- TEKsystems (Oklahoma City, OK)
- …to periodic review and approval. Top Skills Details Servicenow, Itsm ,Itil,Incident management,Change management,Itil service management,Problem management ... Description Scope of Position Responsible for management of IT service management processes. Position Summary Responsible for the design, development,… more
- CACI International (Chantilly, VA)
- Service Center Frontline Account Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... service and rapid issue resolution. As a Frontline Account Manager , you will provide Tier 1...resolution. Create and manage support tickets in a web-based ITSM /CRM platform while actively troubleshooting and communicating with end… more
- Marriott (Bethesda, MD)
- …**Expiration Date:** 01/06/2026 This is a temporary position. Job Summary The Problem Manager , ITSM , is part of the Technology Experience Center chartered with ... position is instrumental in fostering a root cause-driven culture in partnership with ITSM Practice Owners, Service Desk Leaders, SRE teams, and product owners… more
- Burlington (Edgewater Park, NJ)
- **Position Overview** The Manager , Operations ServiceNow Platform serves as the strategic and operational leader for the ServiceNow platform within the organization. ... of the ServiceNow ecosystem across IT and enterprise workflows. The manager oversees platform strategy, administration, development, and governance, ensuring the… more
- Mastercard (Miami, FL)
- …businesses and governments realize their greatest potential._ **Title and Summary** Manager , Enterprise Operations (Audio / Visual) Who is Mastercard? Mastercard is ... all. About the Role The Multimedia Services team is looking for a Multimedia Manager , Enterprise Operations Field Services to join the team as a Regional Lead. The… more
- Deloitte (Tampa, FL)
- …of technology service delivery teams. Responsibilities As a Deloitte Senior Manager , you will have the opportunity to lead and deliver large, complex client ... ServiceNow Senior Manager Our ServiceNow team works with clients to...and operations. We partner with CIOs, tech executives, and service owners (HR, IT, Customer, Field Service ,… more
- Deloitte (Dallas, TX)
- Cyber Digital Identity and Access Management CyberArk Senior Solution Delivery Manager Our Deloitte Cyber team understands the unique challenges and opportunities ... Operate offering manages clients' critical cyber assets as a fully managed service or in partnership with client teams. We provide talent, leading technologies,… more
- TEKsystems (Hackettstown, NJ)
- …Talent Acquisition Team requires: Position Overview We are seeking a dedicated Field Service Manager to lead our managed services operations primarily from our ... and administrative areas working directly with area leaders. Primary Responsibilities: * Service -Now or a comparable ITSM tool expertise: Demonstrate in-depth… more
- Endo International (St. Louis, MO)
- …the higher standard we live by every day. **Job Description Summary** The Manager , Information Systems is accountable for ensuring excellence in providing End User ... IT services to internal customers through service development, transition, and operations. The individual will ensure...optimize the cost of IT Services while taking into account quality and risk factors. + Monitor and continue… more
- TEKsystems (Washington, DC)
- …generate Service Tickets * Strong understanding of ITIL and ITSM including monitoring, demand management, availability management, and capacity management * ITIL ... correlation support during assessment and outage bridges to assist in resolving service disruptions and restoring services. Creates alerts and notifications based on… more
- Deloitte (New York, NY)
- …international, to deliver Application Support for clients. + 5+ years of experience with ITSM processes, Service Level Agreements and KPIs + Drive SLA adherence ... EOaaS Workday Sr Manager Position summary As part of our Enterprise Operations as a Service team, professionals engage in both the technical and functional… more
- Deloitte (Minneapolis, MN)
- Manager , ServiceNow SRE Engineer Role Overview: As a Manager , ServiceNow SRE Engineer , you will actively engage in your engineering craft, taking a hands-on ... team, Product Engineering delivers innovative digital solutions to businesses, service lines, and internal operations with proven bottom-line results...Specialist (CIS) certification in a major module such as ITSM , CSM, HRSD, or APM. + Must be a… more
- Signature Aviation (Orlando, FL)
- …and enhance our enterprise ServiceNow platform. Reporting to the Sr. Technology Customer Service Manager , this role ensures our platform remains modern, secure, ... scalable, and fully optimized to support IT Service Management ( ITSM ) and broader organizational needs....Medical/prescription drug, dental, and vision Insurance + Health Savings Account + Flexible Spending Accounts + Life Insurance +… more
- Marriott (Bethesda, MD)
- …experience with ServiceNow . Experience with Flow Designer, IntegrationHub, or Service Portal development. . Expertise in various ServiceNow capabilities, including ... GRC/IRM, Issue Management, Vulnerability Response Management, Security Incident Response (SIR), ITSM , ITAM, ITOM, and ITIL frameworks. Exposure to Advanced Risk… more
- Audacy (New York, NY)
- …and internal owned & operated services. This role will collaborate with the Knowledge Manager and Service Owners to document and shift work left with a ... of ITIL Foundations is a strong plus. + Strong understanding of ITSM processes; Incident, Request, Problem, Change, and Service Transition. **Important… more
- Insight Global (Reston, VA)
- …will be working with a federal customer and collaborating closely with the Account Program Manager to ensure successful delivery, alignment with requirements, ... setting up and administering ServiceNow, deep familiarity with multiple ServiceNow modules ( ITSM , ITOM, CMDB, etc.), and strong leadership skills. This role also… more
- PNC (Dallas, TX)
- …Technology (IT) Support, Machine Learning, Risk Assessments, ServiceNow IT Service Management ( ITSM ), Technical Knowledge **Competencies** Application Delivery ... PowerShell scripts for automation and operational tasks. Support Microsoft Configuration Manager (SCCM) and Intune for device management and compliance. Help… more
- TEKsystems (Phoenix, AZ)
- IT Service Desk/Help Desk Job Description + Mid Level: Skills equiv. to 3-5 years in comparable IT Support position. + Responsible for IT helpdesk and/or service ... Experience providing phone, chat and email support to customers. + Strong customer service skills, strong people and interpersonal skills. + Must have strong verbal… more