- RKON (Chicago, IL)
- Analyst ( Tier 1), End User Engineering About us: RKON is an ISO27001 and AICPA SOC 2 Type II certified company that specializes in providing IT migration ... to our customers. About the position: We are pursuing IT Help Desk ( Analyst , End User Engineering) professionals who are looking to elevate their career.… more
- Sage Hospitality Group (Denver, CO)
- …and professional growth. We hope you consider joining us! **Job Overview** The End User Computing Support Analyst , under general supervision, provides ... in accordance with IT service level objectives for end user computing environments. + Resolves intermediate complex Tier II -III end user support for… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA ....smallest possible impact on the business activity of the organization's end user (s). + Provides tier 1 ... IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA...+ Provide local and remote Technical Support Services for end user support on the multiple networks… more
- Leidos (Oklahoma City, OK)
- …a Computer Systems Analyst to provide technical issue resolution, escalated end user trouble shooting, application administration, user acceptance ... include, but are not limited to** : + Provide Tier 3 support to the WebOPSS applications. + Ensure...outage or system failure. + Promote application use and user satisfaction by providing prompt, efficient, and enthusiastic assistance… more
- KeenLogic (Washington, DC)
- …across the United States and Territories. ITCS provides a wide range of end user technology support services to House Members, Committees, Leadership Offices, ... KeenLogic is seeking an experienced Tier III Help Desk Analyst to...both internal and external as appropriate to respond to user requests and/or problems. This position requires one month… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst , you will be the ... requests, resolutions, and common issues for future reference. + User Training: Provide guidance to end -users on...self-reliant. + Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams,… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst , ... and network systems, serving as an escalation point for Tier 1 support. + Ticket Resolution: Handle escalated support...timely and efficient manner while maintaining high levels of end - user satisfaction. + User Training:… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Tier 2 Service Desk Analyst ** to join our team in ... not limited to:** + Responsible for providing support to end - user community on difficult hardware, software and...diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst , you ... of escalated support tickets, ensuring prompt resolution and maintaining end - user satisfaction. + Technical Leadership: Provide expert...+ Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts,… more
- City of New York (New York, NY)
- …Information Technology (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I Technical support to all DEP end users. Under the direction ... issues efficiently keeping customer satisfaction high. Deliver, setup, and configure end - user desktop & laptop computer hardware, software, Printers, Cell… more
- State of Massachusetts (Chelsea, MA)
- …The Service Desk Analyst will effectively collaborate and communicate with other End User Support Team members, internal and external IT support groups, and ... IT partners who are seeking technical assistance within the End User Support Contact Center. The primary...Support Contact Center. The primary role of the*Service Desk Analyst *is to handle the processing of Tier … more
- ManTech (Glen Burnie, MD)
- …include but are not limited to:** + Responsible for providing support to end - user community on difficult hardware, software and network related problems, ... a motivated, career and customer-oriented **Service Desk Specialist, Senior- Tier 1** to join our team in Glen Burnie,...issues for users. + Ensures problem ownership and promotes end - user satisfaction. + Closes activities of tickets… more
- SAIC (Albuquerque, NM)
- …SAIC is seeking an experienced, motivated, career and customer-service oriented Help Desk Analyst to join our team to begin an exciting and challenging career with ... Albuquerque, NM. Duties: + The qualified applicant will provide Tier II help desk support to users unable to...of required hardware/software upgrades necessary to restore or enhance user system functionality. + Engages in testing and modification… more
- Boston College (Chestnut Hill, MA)
- …Provost office, faculty, school personnel, students, etc), analyzing business operations and user needs, and developing workflow diagrams. Provide tier 1 and ... with three levels depending on experience. The Business Systems Analyst (BSA) acts in a product ownership, systems ...management role, providing the key interface between management and end users on one side, and BC's internal IT… more
- S&P Global (CA)
- …technologies and employ various research techniques including expert market insights, end - user surveys, forecast modeling, revenue tracking, in-depth interviews, ... Data, AI, and Analytics research practice as a Senior Analyst and become a key player in a team...products like our market sizing and market mapping tools. **Top- tier client engagement and commercial support** : + Advise… more
- City and County of San Francisco (San Francisco, CA)
- …symptoms of and diagnosing known problems, providing accurate workarounds to end user incident reports, escalating as necessary to Tier 1 Leads, and ... Job Title: Service Desk Analyst City Job Classification: 1091 IT Operations Administrator...proactive User Engagement, including designing and delivering end user emails, alerts, notifications, release notes,… more
- State of Massachusetts (Chelsea, MA)
- …or practical experience in the field of information technology customer service and end user support, or (B) any equivalent combination of the required ... Management Analysts*to join our Accounts Management team. The*Accounts Management Analyst *will be responsible for providing Tier 2...and concise notes/documentation on all tickets * Work with end users to evaluate and solve Tier … more
- HCA Healthcare (Nashville, TN)
- …analytical and SQL skills to assist with quality assurance (QA) activities and troubleshooting end - user issues. Product Analyst II must love data and be ... an organization that invests in you as a Product Analyst II? At HCA Healthcare, you come first. HCA...for go-live, ensure knowledge transfer and training, and prepare end users for initial activities within the system; *Written… more
- Two95 International Inc. (Wayne, PA)
- Title : Sr IT Support Analyst Location : Wayne, PA Type : Full...on Apple, HP, Lenovo, Microsoft laptop systems + Providing Tier 1-3 software end user ... VoIP, WebEx, and other software as needed + Provide Tier 1-3 support in Office365, including advanced support in... 1-3 Executive Support for our C-Suite + Provide end user /new user education with… more
- Cyber Advisors (MN)
- …while following contractual guidelines where available. + Document all pertinent end user identification information including name, department, contact ... Cyber Advisors is looking to add a Service Desk Analyst to our team. Cyber Advisors provides employees opportunities...resolution role that focuses on quick resolution of common Tier 1-level issues along with routing higher level issues… more