- Citigroup (Irving, TX)
- …passion in your work, come join us. We'll enable growth and progress together. The Application Development Lead is a senior level position responsible for ... establishing and implementing new or revised application systems and programs in coordination with the Technology...assigned as required. + Lead the design, development , and deployment of IVR solutions including… more
- State of Massachusetts (MA)
- …priorities and schedules resources to meet needs of the business * Manage and lead application development and maintenance projects directly and in a ... *Position Summary* The MassDOT is looking for an* Application Development & Support Supervisor*to join...as - Automatic call distribution (ACD), interactive voice response ( IVR ), Call recordings, Self Service Secure Payment services, Workforce… more
- TEKsystems (Columbus, OH)
- …the following (or similar) technical disciplines: infrastructure and network design, application development , application programming interfaces (APIs), ... products), particularly for new or shared infrastructure solutions. * Consult on application or infrastructure development projects to harmonize systems or… more
- City of Missoula, MT (Missoula, MT)
- Software Application Specialist Print (https://www.governmentjobs.com/careers/missoulacity/jobs/newprint/4741656) Apply Software Application Specialist Salary ... Type Regular, Full-Time Job Number 00461 Department Community Planning, Development & Innovation Division CPDI-Building Inspections Opening Date 11/26/2024 Closing… more
- Sprinklr (TX)
- …project/program risks, issues and change requests are managed and communicated effectively. + Lead a team striving for quality and excellence in all aspects of ... Service Clouds, CDP's, digital and Contact Center automation. + Functional understanding of IVR , AI, Voice/Chat Bots, business APIs + In depth hands on experience in… more
- Amazon (Redmond, WA)
- …Scientist with a background in AI, Gen AI, Machine Learning, NLP, to lead delivering best in class automated customer service and business analytic solutions for ... an Applied Scientist, you will be responsible for the development , fine-tuning, and evaluation of AI models that power...evaluation of AI models that power our chatbot and IVR solutions. Your work will ensure the chatbot and… more
- Calabrio (Minneapolis, MN)
- …user stories and acceptance criteria. + Agile Delivery: + Work closely with development teams, agile coaches and other product managers to ensure timely and ... and identify opportunities for optimization. + BI Report Dashboard Development + Create standardized BI and reporting assets for...BI and reporting assets for use across customers + Lead customer training for Calabrio's BI tools Success Criteria:… more
- Live Nation (CA)
- …as they navigate through every facet of the onsale experience. Event Analysts lead national/international bridge calls comprised of key members of select teams to ... projects and teams; assisting in new product support and development as well as being involved in key requirements...+ Functional knowledge of TM Channels: ticketmaster.com, livenation.com, and IVR + Must be experienced in Microsoft Word, Excel,… more
- Sprinklr (NJ)
- …project/program risks, issues, and change requests are managed and communicated effectively. + Lead a team striving for quality and excellence in all aspects of ... allocations, and run large-scale cross-functional team meetings + Ability to lead and motivate large teams without direct supervision, leveraging mediation and… more
- Hilton (Columbus, OH)
- …every Team Member is a leader\. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey ... your work unique\. **What your day\-to\-day will be like:** + Create and lead strategic roadmap for contact center tools consisting of Interactive Voice Response \(… more
- Kyndryl (New York, NY)
- …to enhance customer engagement and operational efficiency. **Key Responsibilities:** + Lead the delivery of consulting engagements for Digital Workplace technologies ... contact center expertise to drive innovation and transformation. + Design and lead the migration and modernization of on-premises contact center solutions to… more
- Capgemini (El Paso, TX)
- …solution architecture and design, including telephony, CRM/KM, workforce management, staffing model development , etc. + Have lead the development and ... establish procedures that achieve business objectives. + Expertise/Experience with the application and infrastructure ecosystem in terms of Products and technologies… more
- Corner Alliance (Chamblee, GA)
- …our Federal government client, you will be trusted to provide project development , modification, or enhancement of a specific IT product(s), services or systems, ... The work involves a client-wide mission in which you define, develop, and lead major national-level projects, which may include the implementation of a new system… more