- Robert Half Technology (Minnetonka, MN)
- … Real Time Analyst III will operate within a call management system to oversee and manage real - time inbound call traffic. This role also includes ... - time inbound call traffic through a call management system * Monitor staff adherence within...supervisor level management * Gain experience with Avaya CMS Supervisor and Avaya … more
- TEKsystems (Remote, OR)
- …business expectations and service levels. This involves operating within a call management system to monitor and manage real - time inbound call traffic as ... Description A Real - Time Analyst is responsible for the...Ability to communicate clearly and professionally to supervisor level management . Prior experience with Avaya CMS… more
- AAA Northern California, Nevada & Utah (Clearfield, UT)
- …technical experience in a contact center + Advanced knowledge of call center management and various forecasting/scheduling/ real - time software + 5+ years' ... wellness program and more! + Paid Holidays + Paid Time Off - Team Members accrue paid time...computer skills to include Verint software or similar (required), Avaya CMS Platform or similar (required) and… more
- Stanford Health Care (Newark, CA)
- …Operations leadership to strategically plan, forecast, and manage workforce. + Manages real - time workloads monitoring (call volume, e-mail, chat, etc.) to ensure ... and Abilities** + Excellent technical skills and understanding of call center technologies (ie, Avaya , CMS , Simon, WFM, etc.) + Experience and skill in workforce… more
- GovCIO (San Francisco, CA)
- …IP audio and video enpoints, Unified Call Manager (CUCM), Expressway Meeting Server ( CMS ), Meeting Management (CMM), Telepresence Management Suite (TMS), ... and Identify Services Engine. + Broadsoft Cloud + Microsoft System Center Configuration Manager (SCCM) + Avaya ...System Manager, and Aura Messaging. + Polycom DMA, Real Presence, and endpoints + Solarwinds + Splunk (syslog)… more