- Capgemini (Atlanta, GA)
- …Capgemini. **Job:** _Developer_ **Organization:** _NA APPS LOC PRACTICE_ **Title:** _CCaaS Lead - Senior Software Engineer_ **Location:** _GA-Atlanta_ ... **Job description** **:** + Experience with CCaaS platform/CCAI technologies- Dialogflow, Insights, and Agent Desktop...AI - Gen AI features. **KEY RESPONSIBILITIES** **:** + Lead the implementation of a Contact Center as a… more
- Amazon (Chicago, IL)
- …and Samsung. AWS is seeking an experienced Contact Center as a Service ( CCaaS ) Customer Success Specialist for Amazon Connect. Connect was born out of Amazon's ... own need for the best CCaaS solution that works at scale, while improving customer...experience through adoption of the Connect capabilities. You will lead cross-functional field teams in sales, solutions architecture, partner… more
- Penn Medicine (Philadelphia, PA)
- …Engagement Marketing Analytics Location: 3535 Market Street Hours: M-F, Hybrid Summary: The Senior Product Manager will lead the charge in optimizing technology ... tools such as CCaaS and Salesforce CRM to drive impactful patient and...technologies which could be implemented in the future. The Senior Product Manager will oversee product development, business analysis,… more
- Wells Fargo (Salt Lake City, UT)
- …all times. + He/she will leverage Speech Analytic to own and partner with senior business and support teams, within WIM Operations and the Enterprise to provide ... drivers to embed them into information, analytic, and data management processes + Lead and execute on successful implementation of ongoing Speech Meetings to provide… more
- Byline Bank (Schaumburg, IL)
- …with third-party providers for the installation, support, and maintenance of infrastructure and software services. + **Team Leadership:** + Lead and mentor a ... and security. This includes Microsoft patch management, networking, and CCaaS (Contact Center as a Service) administration. **Duties and Responsibilities:**… more
- Rush University Medical Center (Chicago, IL)
- …maintenance of existing UC/UCCE environment, upgrading/configuration, and installation of hardware/ software . In addition, the Senior UCCE Engineer helps ... Offers may vary depending on the circumstances of each case. **Summary:** The Senior Unified Contact Center (UCCE) Engineer will collaborate with all aspects of… more
- Amazon (Herndon, VA)
- …and skills necessary to help position AWS as the Cloud Contact as a Service ( CCaaS ) cloud provider of choice for customers? Do you love building new strategic and ... Worldwide Specialist Organization (WWSO) Amazon Connect team as an Amazon Connect Senior Customer Success Specialist Solutions Architect (CSS SA)! WWSO is part of… more
- Wells Fargo (Charlotte, NC)
- …assurance activities + Adept at understanding and working knowledge of Analytic and BI software /tools- Python, Power BI, R, SQL + Lead and oversee successful ... will leverage Speech Analytic to own and partner with senior business and support teams, within WIM Ops and...insights and Intelligence to business partners and stakeholders + Lead and execute on CCaaS (Contact Center as… more
- Verint Systems, Inc. (Columbus, OH)
- …Knowledge of CCaaS , Contact Center, Workforce Management, and /or CRM/ERP software background desired + 2+ years of Business to Government selling from existing ... Regional opportunities to achieve quota targets and territory goals + Responsible to lead all regularly scheduled calls and assign tasks with accountability to the… more
- State of Massachusetts (MA)
- …Projects will encompass COTS (commercial of the shelf products), SAAS ( Software as a Service) application development and vendor management. MassDOT implemented ... on Five9 CCaaS (Contact Center as a Service) platform for services...to meet needs of the business * Manage and lead application development and maintenance projects directly and in… more
- UCLA Health (Los Angeles, CA)
- …integration with other voice technologies and communication services. This is a senior level role, specializing in network voice technology implementations as well ... fielding operational requests. In this role, you will: + lead the escalation support for PCCE, and will provide...+ ensure integration and support of SAML, SaaS, And CCaaS applications and solutions This role will provide day-to-day… more