- Humana (Springfield, IL)
- …a part of our caring community and help us put health first** As a CX Insights Lead , you will work in a multi-disciplinary team, creating new experience ... relationship with Humana. This is a remote role reporting to the Director of CX Insights . + Leads customer/user insights and CX measurement contributions… more
- Humana (Springfield, IL)
- …Design Team seeks to deliver on this promise for all our members. As a CX Insights Senior Professional you will work in a multi-disciplinary team, creating new ... is a remote role reporting to the Director of CX Insights . **Core Experience Insights ...stakeholders across the business unit, Humana, and vendors-at peer, lead , and director levels + Demonstrates Humana and business… more
- Delta Air Lines, Inc. (Atlanta, GA)
- …strategic competitive advantage, and delivers impact as intended. As a co-op of the CX Insights & Prioritization organization, you will work closely with our ... a passion for data-driven decision-making, this position is the opportunity for you. CX Insights & Prioritization co-ops will work with analytics professionals… more
- S&P Global (Houston, TX)
- …** **The** **Location:** **Houston, USA (relocation assistance not available)** The Commodity Insights Commercial and CX Graduate Program journey begins with an ... developing essential business-related skills while learning about various Commodity Insights (CI) data, research and analytical products. At Client Services,… more
- Intuit (Mountain View, CA)
- Overview We are seeking an exceptional Senior Manager to lead a team in building an insights infrastructure for the GBSG Customer Experience Center of ... + 7-10+ years of experience in Customer Experience, Customer Insights , or Voice of Customer in an IT, SAAS,...a people manager who can recruit, motivate, coach and lead a team of CX experts +… more
- Wolters Kluwer (Princeton, NJ)
- ** Lead CX /UX Designer - Hybrid TX/KS/NJ/FL/GA/MN** **R0044704** **Hybrid** : Eight days a month we come together in our office to experience the value of ... our customers love, while also working for our business. **About the Role** The Lead CX /UX Designer is responsible for enhancing our customer-facing products and… more
- Intuit (Mountain View, CA)
- …We are seeking an exceptional Customer Experience Specialist to help build an insights infrastructure for the GBSG Customer Experience Center of Excellence. We are ... deep customer empathy. This role reports to the GBSG CX Center of Excellence Senior Manager. This role can...to 6+ years of experience in Customer Experience, Customer Insights , or Voice of Customer in an IT, SAAS,… more
- Acuity Brands (Conyers, GA)
- …the overall business strategy and structure. As we continue to transform our Customer Experience (" CX ") model, the CX team is looking for a CX Operations ... Representative Senior to play an important supporting role. This CX & Engagement (CXE) team focuses on overall ... teams will drive each other to be better. Lead your project teams and partners in the creation… more
- Liberty Latin America (PR)
- …customer experience. + Deliver practical data stories to leadership to deliver key insights into customer behavior. + Lead execution and implementation of ... customer experience. + Deliver practical data stories to leadership to deliver key insights into customer behavior. + Lead execution and implementation of… more
- Intuit (New York, NY)
- …observe everything, and can skillfully synthesize large amounts of information into actionable insights . You take the lead on complex, high visibility projects, ... for elevating the customer voice and ensuring strategic decisions lead with the customer in mind. You listen hard,...CX Voice of Customer, Experience/UX Research, and Support Insights + You will communicate and socialize insights… more
- CVS Health (Woonsocket, RI)
- …points, and surprise and delight our consumers. The Senior Analyst of Customer Experience ( CX ) Measurement - PSS reports to the Lead Director of Customer ... This role is focused on proactively finding, synthesizing and delivering actionable insights to key stakeholders within Caremark, Mail Order and Specialty Pharmacy… more
- NBC Universal (Orlando, FL)
- …workloads as appropriate. Organized Capabilities Partnership + Partner with GMAT & Digital CX Analytics to idenitify and adapt insights , test & learn findings, ... the recruitment process. JOB SUMMARY: The Senior Manager, Digital Consumer Experience ( CX ) Strategy is responsible for developing and advancing the new prospect and… more
- Qualtrics (Seattle, WA)
- …5,000 people across the globe who think that's work worth doing. **Engagement Manager - CX ** **Why We Have This Role** This role plays a pivotal part in Qualtrics' ... customer experience programs. As a key member of the Customer Experience ( CX ) Professional Services team, this position contributes to the initial onboarding… more
- Vanguard (Malvern, PA)
- The Institutional Investor Group (IIG) Client Experience Analytics team is hiring a Lead Data Analyst. The team works with cross discipline teams to evaluate, ... communication and consultative skills to guide decisions based on insights * Technical expertise to tactically execute analyses, modeling, and experimentation… more
- Wolters Kluwer (Waltham, MA)
- **Senior CX /UX Researcher - Hybrid PA/MN/IL/WI/FL R0043585** **Job Description** **About the Team** Wolters Kluwer's Digital Experience Group (DXG) creates products ... while also working for our business. **About the Role** The Senior CX /UX Researcher is responsible for enhancing our customer-facing products and solutions within… more
- Novo Nordisk (Plainsboro, NJ)
- …on every touchpoint that impacts our customers. We leverage data and insights to inform our decision-making processes, ensuring that our strategies are rooted ... pull you in? Are you ready to experiment with us? The Position The HCP CX Manager will be a critical driver in ensuring the successful execution of brand/therapy… more
- Global Data Systems (Lafayette, LA)
- Position Summary The Customer Experience Lead (CXL) is an expert in relationship management and a vital member of the Customer Experience Team. This team is ... clients, including their C-level executives. * Gain feedback and client insights , communicate observations to team members and facilitate the appropriate response.… more
- Vanguard (Malvern, PA)
- We are looking for a manager to in our CX Alpha analytics team to lead a team of analysts responsible for a portfolio of strategic data projects that involve ... gathering data, verifying its accuracy and generating insights , experiments, and deep analysis - inclusive of driving...for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients'… more
- Amazon (Bellevue, WA)
- …and other relevant metrics. * Establish robust processes to gather insights , identify trends, pain points, and areas for improvement, translate customer ... inefficiencies, bottlenecks, and areas for optimization and implement process improvements, lead cross-functional project teams and ensure the timely and successful… more
- Amazon (Seattle, WA)
- …the product roadmap. This Senior UX Researcher will own the roadmap and lead human-centered/user experience (UX) research for the AWS IIoT products and consoles. ... This Senior UX Researcher will provide generative (foundational) and evaluative research insights to the AWS IIoT product and UX Design teams. This position will… more