- Global Data Systems (Lafayette, LA)
- Position Summary The Customer Experience Lead (CXL) is an expert in relationship management and a vital member of the Customer Experience Team. This team is ... responsible for the overall success, satisfaction, and retention of GDS Clients. The CXL is a strategist and proactive in their approach to customer engagement. Their role is to bridge the gap between vendor and customer, collaborates with GDS' IT developers,… more
- Baylor Scott & White Health (Dallas, TX)
- **Position Overview:** As a Genesys CX Architect, you will lead the design, implementation, and optimization of advanced contact center solutions using the ... Genesys CX platform. The role will be critical in driving design, requirements gathering, innovation, enhancing customer experiences, and ensuring seamless… more
- Walbridge (Detroit, MI)
- …in Data Centers (ENR top 10) and has a dynamic opportunity for a Lead Technical Manager to coordinate and manage all activities related to the construction startup ... and commissioning of the mechanical, electrical, and control systems to meet the customer's needs. Living allowance provided - you can live anywhere in the US. We want you to join our team. Through industry-leading innovation our company has forged a legacy of… more
- Novo Nordisk (Plainsboro, NJ)
- …Action (NBA) technologies and their application in customer engagement + Ability to lead CX use case development with multiple stakeholders from technology to ... successful campaign execution. Relationships The role of CDP Program Lead reports directly into the CX Architecture & Automation Lead , withing the broader… more
- Microsoft Corporation (Redmond, WA)
- …advantage. + Collaborate with and manage consulting partners as needed. Build the CX insights capability, lead /drive research, and convert findings into relevant ... with and manage consulting partners as needed. Build the CX insights capability, lead /drive research, and convert findings into relevant insights that can… more
- Vanguard (Malvern, PA)
- We are looking for a manager to in our CX Alpha analytics team to lead a team of analysts responsible for a portfolio of strategic data projects that involve ... a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop… more
- Bristol Myers Squibb (Princeton, NJ)
- …to include a comprehensive end-to-end focus on the patient journey (pre- and post-Rx) and lead the personalization strategy for Cx + Lead the development and ... The Director, Customer Experience, Patient and Care Partner, Neuropsychiatry (KarXT) will lead insight generation, the development of the patient and care partner … more
- HP Inc. (Boise, ID)
- …stage of the customer lifecycle, and fostering strong, lasting relationships. The CX Design Lead will work cross-functionally to identify process improvements, ... working with multiple organizations and cross-functional teams. Why Join Us? As a CX Design Lead , you will play a critical role in shaping and enhancing the… more
- Intuit (Mountain View, CA)
- …fast-moving environment + 3-5+ years as a people manager who can recruit, motivate, coach and lead a team of CX experts + Deep knowledge of CX measurement ... Overview We are seeking an exceptional Senior Manager to lead a team in building an insights infrastructure for...lead + Leads team that manages Customer Experience ( CX ) and Voice Of Customer (VOC) iInsights, survey and… more
- BGB Group (New York, NY)
- …experience strategies across all touchpoints and channels. The successful candidate will lead CX initiatives, fostering a culture of continuous improvement and ... touchpoints to enhance the overall customer experience and satisfaction. Tactical Planning: Lead the tactical planning of CX initiatives, ensuring alignment with… more
- Cisco (San Francisco, CA)
- …align resources, receive feedback, build improvements, and address adoption barriers. * Cisco CX Management: Lead CX initiatives, ensuring customers achieve ... barriers, and supervise results. You will collaborate with Cisco Customer Success ( CX ) teams and select enablement partners to ensure measurable outcomes. Key… more
- BGB Group (New York, NY)
- …experience strategies across all touchpoints and channels. The successful candidate will lead CX initiatives, fostering a culture of continuous improvement and ... touchpoints to enhance the overall customer experience and satisfaction. Tactical Planning: Lead the tactical planning of CX initiatives, ensuring alignment with… more
- Novo Nordisk (Plainsboro, NJ)
- …Relationships The role of Customer Experience Strategy Architect reports directly into the CX Architecture & Automation Lead . This role will regularly interface ... leveraging technology platforms and tools to drive engagement, personalization, and conversion. Lead the team analyzing requirements for CX campaigns to… more
- iParametrics LLC (Montgomery, AL)
- …ensure compliance with program requirements. + Establish and manage Cx schedules, communicate Cx processes, and lead project Cx team meetings. + Document ... Manager / MEP Superintendent specializing in MEP and building controls to lead and execute commissioning management across multiple high-profile projects. This role… more
- iParametrics LLC (Irvine, CA)
- …maintain Cx progress visual tracking / status tools. + Develop agenda and lead project Cx team meetings communicating the Cx schedule, sequencing, ... trade partners during through plan development, inspections and ultimately the Cx testing process. + Competency surrounding utilization of all standard MEPF/building… more
- Hensel Phelps (Wenatchee, WA)
- …implementation of Cx progress visual tracking/status tools + Develop agenda and lead project Cx team meetings communicating the Cx schedule, sequencing, ... commercial construction with an MEPF/building controls contractor, general contractor, and/or Cx agency. + A bachelor's degree or relevant experience, preferably in… more
- Generac Power Systems (Pewaukee, WI)
- …measurable metrics and develop an appropriate action plan to deliver on various CX initiatives + Lead end-to-end implementations of new systems or upgrades, ... any dependencies are considered from each team's work stream + Participation (as a CX representative) in other teams' projects may be a requirement from time to time… more
- Acuity Brands (Conyers, GA)
- …the overall business strategy and structure. As we continue to transform our Customer Experience (" CX ") model, the CX team is looking for a CX Operations ... Representative Senior to play an important supporting role. This CX & Engagement (CXE) team focuses on overall ... teams will drive each other to be better. Lead your project teams and partners in the creation… more
- Delta Air Lines, Inc. (Atlanta, GA)
- …help us Keep Climbing (overview & key responsibilities) The Customer Experience ( CX ) Insights & Prioritization organization is seeking highly motivated and data ... prioritizes Delta's enterprise customer experience initiatives, in service of our CX strategy, using insights from customer listening and associated analytics.… more
- Liberty Latin America (PR)
- …to generate and/or drive broad ranging critical initiatives, evaluate CX growth opportunities, and implement operational enhancements. You'll also be ... build dashboards to find opportunities and bring access to CX initiatives and team. + Build and use trend...leadership to deliver key insights into customer behavior. + Lead execution and implementation of critical initiatives focused on… more