- Acuity Brands (Conyers, GA)
- …supporting role. This CX & Engagement (CXE) team focuses on overall CX department operations, metrics and surveys, and process and policy improvements that ... structure. As we continue to transform our Customer Experience (" CX ") model, the CX team is looking... teams will drive each other to be better. Lead your project teams and partners in the creation… more
- Mathematica (Columbus, OH)
- …deliver a consistently positive experience working with Mathematica. * Work with the CX lead and business unit leadership to resolve escalated client issues, ... customer experience. * Core Responsibilities:* * Partner with the lead of Client Experience ( CX ) and other...and present regular reports and updates on client experience metrics , initiatives, and progress to senior management and staff… more
- NBC Universal (Orlando, FL)
- …the recruitment process. JOB SUMMARY: The Senior Manager, Digital Consumer Experience ( CX ) Strategy is responsible for developing and advancing the new prospect and ... and guest experiences are integrated and meet or exceed business goals. + Lead brainstorming + tactical plan development and Introspectives in the pursuit of… more
- Amazon (Bellevue, WA)
- …channel; You will be responsible for managing and improving critical metrics related to customer contacts, concessions, cancellations, and overall customer ... identify opportunities, implement innovative solutions, measure the impact on key metrics , and drive continuous improvement in our customer experience efforts; You… more
- Novo Nordisk (Plainsboro, NJ)
- …pull you in? Are you ready to experiment with us? The Position The HCP CX Manager will be a critical driver in ensuring the successful execution of brand/therapy ... creation, and marketing execution. Relationships Reports to HCP Experience Lead . Collaborates with key external and internal cross-functional teams, including… more
- Novo Nordisk (Plainsboro, NJ)
- …Action (NBA) technologies and their application in customer engagement + Ability to lead CX use case development with multiple stakeholders from technology to ... operations and ensure successful campaign execution. Relationships The role of CDP Program Lead reports directly into the CX Architecture & Automation Lead… more
- Meta (Burlingame, CA)
- …customer experience initiatives that drive business growth and customer satisfaction 3. Initiate, lead , and deliver the CX team's key strategic efforts in ... and actions across Reality Labs.As a Customer Experience Program Lead , you will play a critical role in leading...software and tools (eg Medallia, Qualtrics) 16. Knowledge of CX and VoC best practices and metrics … more
- Novo Nordisk (Plainsboro, NJ)
- …considerations when engaging customer segments + Proven track record of innovative CX tactics/high impact results (based upon metrics /ROI) + Outstanding planning ... with us? The Position The purpose of the Omnichannel Orchestration Therapeutic Area Lead is to develop and implement a comprehensive strategy for designing and… more
- CVS Health (New York, NY)
- …something truly impactful! Primary Role and Responsibility: Operationalize Brand Strategy + Lead the strategy development and ongoing optimization of how we bring ... the business unit brands - both qualitative and quantitative metrics + Travel required: minimum 25% expected to our...and BU processes + Ensure ongoing alignment with Enterprise Cx team to include HWH in BU forums and… more
- BGB Group (New York, NY)
- …experience strategies across all touchpoints and channels. The successful candidate will lead CX initiatives, fostering a culture of continuous improvement and ... ensuring alignment with broader marketing and business strategies. Measurement Planning: Establish CX metrics and KPIs - in collaboration with Performance… more
- MetLife (New York, NY)
- …development, journey maps, personas, concepts, wireframes, prototypes and data literacy for CX metrics . * 4+ years of experience in successfully leading, ... and attracts top talent. The Role: The Customer Experience ( CX ) Manager will be the key person responsible for...across multiple threads and drive results. * Ability to lead , influence and operate effectively in a highly matrixed… more
- Tucson Electric Power (Tucson, AZ)
- …organization to understand current challenges and goals, and align with (Customer experience) CX strategy and objectives + Collaborates with IT teams in defining ... CX IT roadmap and minimally viable products that will...- lending support when needed + Improved Customer Satisfaction metrics , as measured by JD Power This position may… more
- Ford Motor Company (Columbus, OH)
- …of IT infrastructure solutions within Ford. The Workplace Tech Customer Experience ( CX ) team seeks to improve the tech experience that employees, our customers, ... provided at Ford. We drive the strategic vision of CX within IT, measure customer sentiment, and design integrated...as the ServiceNow NLU/LLM subject matter expert (SME) + Lead a team of 2-3 Virtual Agent developers, teach… more
- Microsoft Corporation (Tempe, AZ)
- …managed, and executed, we are seeking a highly motivated and detail-oriented **Commissioning Lead - Americas - Execution Oversight Team** to join our diverse and ... deliver multi-million dollar, multi-year data center construction programs. As a Commissioning Lead on the Data Center Delivery Execution Oversight Team, you will be… more
- Discover (Riverwoods, IL)
- …customer and agent experience, system tools, risk controls and key performance metrics while also maintaining focus on continuous improvement and process automation. ... Lead Customer Experience Specialist Actively manages and escalates risk...If You Have** + _Experience in research, analytics, or CX strategy._ + Demonstrated ability to analyze data from… more
- Mass Markets (Las Cruces, NM)
- POSITION OVERVIEW CALL CENTER TEAM LEAD Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and ... the overall adherence to corporate policies and procedures Essential Duties + Lead a team of 15-25 entry-level front-line customer service agents responsible for… more
- SAP (Allen, TX)
- …position's focus is to maximize the value for customers of their investments in SAP CX cloud products and promote revenue growth and protection. The S-CSM CX ... role is a specialist role within the Customer Experience ( CX ) domain. Its responsibility is to be the primary point of contact for our customers' stakeholders,… more
- Amazon (Nashville, TN)
- …and key member of the Mechatronics and Sustainable Packaging, Customer Experience (MSP CX ) organization. As a Sr. Program Manager, Business Operations you will be ... the MSP CX functional leader for business planning, developing and implementing...deliver data driven results. You will be asked to lead & manage high-level meetings and write executive level… more
- Concentrix (IN)
- …experience of managing a sales team selling complex tech solutions. Knowledge of CX tech and BPO marketplace is an advantage. + Experience interacting with and ... and lines of business, including but not limited to, CX , Operations, Technology, Finance, Sourcing, etc. + Strong communication...+ Ability to analyze data and use insights to lead solution build processes and win + Proficiency in… more
- Concentrix (OH)
- …strong understanding of B2B Sales Operations and the related tech-led solutions that innovate CX at B2B and B2C organizations, ensuring the team does the same. - ... likewise with targeted enterprise prospects, including but not limited to, IT, CX , Operations, HR, Finance, and Procurement. - Provides effective and clear… more