- Capital One (New York, NY)
- …of America, New York, New York Manager, Product Management - Authentication & Verification CX Strategy **Fraud - when a customer's credit card or personal ... frequent moment in our customers' financial lives. Here on the Fraud CX team we counter fraudsters' efforts with real-time, automated, and intelligent technology… more
- Sanofi Group (Cambridge, MA)
- **Job title** : Associate Director, Omnichannel UX CX Design System **Location** : Bridgewater, NJ **About the Job** The new Go-to-Market Capabilities (GTMC) ... in marketing teams to focus on brand and content strategy + Accelerate and standardize omnichannel operations ...America and Global marketing organizations The **NA Omnichannel UX CX Design System Lead** role is responsible for shaping… more
- Publicis Groupe (Chicago, IL)
- … Director, Analytics & Insights, you will play a key role on the Strategy / Commerce Experience ( CX ) team designing and delivering analytical solutions to ... Arc. Within this role you will collaborate closely with Account and CX Media teams, fostering cross-functional partnerships to design and implement analytics… more
- dsm-firmenich (Piscataway, NJ)
- …revenue goals and supporting forecast improvements via collaboration + Break down and execute CX strategy ensuring CX team engagement, process adoption and ... H** We currently have an immediate opportunity for an Associate Manager, Customer Experience ( CX ) within the...more than a claim and is core to our strategy and purpose; + A flexible work environment that… more
- Mass Markets (Wichita, KS)
- …ourselves as a trusted partner in the industry. As a BPO Director of Operations in a rapidly growing industry, you will be leading business process outsourcing and ... contact center locations. SALARY Commensurate - POSITION RESPONSIBILITIES Director of Operations are responsible for the management and development of supervisors… more
- Mass Markets (Savannah, GA)
- POSITION OVERVIEW OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experienced call center leaders to support commercial ... and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience… more
- Bell Partners (Alexandria, VA)
- …and build brand loyalty. + Identify problem areas within the company's current CX approach and partner with Marketing and Operations to create solutions ... fullest potential. We rise above industry standards when every associate embraces their unique role and seizes the opportunity...and at the direction of the SVP Customer Experience ( CX ) and the VP Marketing, they will establish goals… more
- Blue Cross Blue Shield of Massachusetts (Boston, MA)
- …They will also need to work with other Experience Managers, designers, operations teams, and technology partners to deliver those new experiences in an ... this role will also champion customer experience as a core element of business operations Your Day to Day Full product lifecycle management including: strategy ,… more
- The Raymond Corporation (Greene, NY)
- …and dealer business process creation and improvements to support the overall digital CX strategy * Assist cross-functional teams on the day-to-day execution of ... role and the associate should be familiar with: * General business operations (P&L) * Agile software development * Digital platforms and digital user experience… more
- Mass Markets (Mesilla, NM)
- …and all other operational management associated with day-to-day contact center operations . Operationally, the Associate Director is responsible for the ... ourselves as a trusted partner in the industry. The Associate Director is responsible for the management and development...development and implementation of all operational strategy the ensures that performance, culture and overarching contact… more
- Ascension Health (Tulsa, OK)
- …the time of the offer._ **Responsibilities** Leads and operationalizes Ascension Consumer Experience ( CX ) strategy in the market. + Provide market subject matter ... consumer experience (in healthcare setting preferred) + Has a background in Operations and Cross-functional Collaborations + Be able to push data driven improvements… more
- Mass Markets (Orange Park, FL)
- …and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience ... production of direct reports. Supervisors work closely with the Call Center Operations Manager in ensuring the overall adherence to corporate policies and… more
- CoStar Realty Information, Inc. (Richmond, VA)
- …that our Content team loves. You will lead the long-term product vision for the associate experience, and focus on the planning and execution of CX throughout ... the broader cross functional group including Product Design, Engineering, and Business Operations . This position is in Richmond, VA and offers the following… more