- Novo Nordisk Inc. (Plainsboro, NJ)
- …and technical enhancements that may make quality review more efficient or scalable Analyze call center data to identify trends and areas of improvement Prepare ... degree or equivalent experience required 8+ years of operations, quality assurance, call center , compliance, project management, operations and/or other related… more
- Texas Tech University Health Sciences Center - El Paso (El Paso, TX)
- …school diploma or GED. + One (1) year customer service, multi-line call agent and/or call center experience. + Healthcare setting preferred. **Does this ... **40124BR** **Extended Job Title:** Patient Call Center Representa **Org Level 1:** Texas Tech Unv Hlth Sci Ctr El Paso **Position Description:** Responds… more
- The Chicago Lighthouse (Chicago, IL)
- …**:** The Call Center Supervisor is responsible for direct oversight of Call Center agents and for providing high quality customer service assistance ... as they apply; + Responsible for direct oversight of call center agents and their...Randomly listen in on calls; + Establish communication with agent ; + Resource for questions, issues, or concerns; +… more
- Fujifilm (Edison, NJ)
- …customer service. This position is tasked with managing a diverse team of agents , optimizing call center processes, and implementing strategies to ... **Position Overview** The Call Center Manager is a pivotal...operations to meet company objectives. + Monitor and evaluate agent performance, provide coaching and training to improve quality… more
- Mass Markets (Tampa, FL)
- …motivated individual and posses excellent communication skills, we need your help in managing call center customer service agents . While your team operate ... activity and development of 15-25 representatives within a complex call center environment. In this role, you...Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call handling. +… more
- Legacy Parking Company (Atlanta, GA)
- …service operations. The ideal candidate will be responsible for managing a team of call center agents , ensuring that customer service standards are met, ... Key Responsibilities: + Team Leadership: + Manage and lead a team of call center agents , including hiring, training, and performance management. + Foster a… more
- Transdev (New Carrollton, MD)
- …Prepares call center performance reports by collecting and analyzing call agents ' data. + Evaluates individual performance reviews and overall team ... Call Center Operations Manager Transdev in... Call Center Operations Manager Transdev in the greater Washington...effectiveness with upper management. + Helps call agents with challenging customer service issues.… more
- All-Stat Portable (Skokie, IL)
- …Responsibilities Leadership & Team Management: + Lead, mentor, and develop a team of call center managers, supervisors, and agents . + Ensure effective ... Division/Department: Client Services Job Title: Director of Client Services/ Call Center Operations Reports to: Vice President, Operations General Description The… more
- Bank OZK (Ozark, AR)
- …as appropriate. + Coordinates staff scheduling and provides updates to Call Center Manager daily. + Tracks agent progress of weekly, monthly, quarterly, and ... Job Purpose & Scope The Call Center Assistant Manager is responsible...necessary. + Provides ongoing support, coaching, and feedback to agents to improve performance, customer service skills, and adherence… more
- Mass Markets (Tampa, FL)
- …be responsible for overseeing the daily operations of the collections team within the call center . Your role involves leading a team of collections agents ... practices. + Provide feedback, coaching, and training to collections agents on compliance standards, call handling techniques,...+ Proven experience in debt collection, customer service, or call center operations role, with a minimum… more
- Allied Universal (Richardson, TX)
- …discounts, perks and more for most full-time positions! Allied Universal(R) is hiring a Call Center Representative at our Service Assurance Center (SAC) in ... Richardson, TX. The Call Center Representative handles a high volume of both inbound...both inbound and outbound calls. Allied Universal's Service Assurance Center (SAC) is a call center… more
- Mass Markets (Mesilla, NM)
- …ourselves as a trusted partner in the industry. We are looking for experienced call center contact tracing supervisors to support commercial and public sector ... Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound and outbound call ...Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously + Drive a… more
- TEKsystems (Palatine, IL)
- …of the company. Consumer Care Agents are responsible for assisting the call center in achieving/exceeding stated service level goals. Our Consumer Care ... Description The primarily accountability of the Consumer Care Agent is to offer outstanding service to consumers....Interact with customers via phone and email in a call center environment. * Listen to customer… more
- Belle (Nashville, TN)
- …This role is fully remote. Responsibilities + Supervise and lead a team of call center agents , providing guidance, support, and training. + Ensure ... inspires you! About this Role Belle is looking for an experienced and results-driven Call Center Manager to oversee the daily operations of our call … more
- Brockton Hospital (Raynham, MA)
- …sheets, absentee records, incident reports, and vacation records, etc. + Serves as a back-up Call Center agent member as required. + Establishes systems to ... to be used as refresher aids in further educating Call Center agents + Is...specifics. + Monitors GNAV throughout the day, ensuring every agent is working to the expected calls per hour,… more
- Bank OZK (Little Rock, AR)
- …responsible for developing, implementing, and refining quality monitoring programs in our Bank's call center locations to ensure our customer service aligns with ... making recommendations for improvement to Customer Care leadership and working with call center managers to implement and execute. + Conducts one-on-one… more
- Mass Markets (Tampa, FL)
- …will be responsible for overseeing and managing the collections operations within the call center environment. Your role involves leading a team of collections ... supervisors and agents , developing strategies to optimize debt recovery efforts, and...Training and Experience + Proven experience in debt collection, call center operations, or financial services management,… more
- Mass Markets (Wichita, KS)
- …have established ourselves as a trusted partner in the industry. We are looking for call center agents to support inbound and outbound customer service and ... Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology,… more
- Humana (Kissimmee, FL)
- …a part of our caring community and help us put health first** The Telephonic Call Center Care Coach Specialist/ Care Coach 1 assesses and evaluates member's ... care and wellbeing of members. Orlando, FL area. Telephonic Call Center Specialist/Care Coach 1: + Inbound...+ Inbound and Outbound calls from member, inquires or agents + The dialer will call the… more
- US Tech Solutions (Mountain View, CA)
- …and implementing high-quality, engaging, and effective training content specifically tailored for call center agents and customer service employees. This ... teams. **Responsibilities:** + Design and develop comprehensive training materials for call center agents , including eLearning modules, instructor-led… more
