- USAA (Glendale, AZ)
- …45 days of employment.We are currently seeking dedicated Property & Casualty (P&C) active producer/ agents with an ACTIVE P&C producer agent license to work in ... and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.Efficiently operate in a contact center environment and… more
- Texas Tech University Health Sciences Center - El Paso (El Paso, TX)
- …school diploma or GED. + One (1) year customer service, multi-line call agent and/or call center experience. + Healthcare setting preferred. **Does this ... **40449BR** **Extended Job Title:** Patient Call Center Representa **Org Level 1:** Texas Tech Unv Hlth Sci Ctr El Paso **Position Description:** Responds… more
- The Chicago Lighthouse (Chicago, IL)
- …**:** The Call Center Supervisor is responsible for direct oversight of Call Center agents and for providing high quality customer service assistance ... as they apply; + Responsible for direct oversight of call center agents and their...Randomly listen in on calls; + Establish communication with agent ; + Resource for questions, issues, or concerns; +… more
- Mass Markets (Dallas, TX)
- …motivated individual and posses excellent communication skills, we need your help in managing call center customer service agents . While your team operate ... activity and development of 15-25 representatives within a complex call center environment. In this role, you...Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call handling. +… more
- Adecco US, Inc. (Kennesaw, GA)
- …will focus their attention on driving efficiency and effectiveness with 35+ team of in-house call center agents and 3 rd party call -handling team. ... **CONFIDENTIAL Call Center Manager - Kennesaw, GA...**CONFIDENTIAL Call Center Manager - Kennesaw, GA - $85k-$95k plus...Supervise, coach, develop and lead a team of Service/Sales agents in a contact center environment. +… more
- Transdev (New Carrollton, MD)
- …Prepares call center performance reports by collecting and analyzing call agents ' data. + Evaluates individual performance reviews and overall team ... Call Center Operations Manager Transdev in... Call Center Operations Manager Transdev in the greater Washington...effectiveness with upper management. + Helps call agents with challenging customer service issues.… more
- Atlantis Casino Resort Spa (Reno, NV)
- …a team of 25+ agents and multiple managers in a high-volume, multi-property call center . + Participates in all interviews and reference checks for potential ... **Overview** Come join Team Atlantis! The Senior Call Center Manager is responsible for...and payroll. + Responsible for oversight of the weekly call monitoring program, ensuring each agent is… more
- UT Health (Katy, TX)
- Call Center Agent I / II / III - Orthopedic Call Center **Location:** Katy, Texas **Category:** Allied Health McGovern Medical School at UTHealth ... physician, triaging phone calls, and supporting various projects in the call center . Obtains information to properly schedule and register patients. **Position… more
- Mass Markets (SC)
- …We are looking for a motivated and results-driven Team Leader to oversee a team of call center agents . This role is essential in ensuring that performance ... POSITION RESPONSIBILITIES Key Responsibilities: + Oversee a team of call center agents , ensuring adherence...+ Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support… more
- Mass Markets (Tampa, FL)
- …be responsible for overseeing the daily operations of the collections team within the call center . Your role involves leading a team of collections agents ... practices. + Provide feedback, coaching, and training to collections agents on compliance standards, call handling techniques,...+ Proven experience in debt collection, customer service, or call center operations role, with a minimum… more
- Mass Markets (Mesilla, NM)
- …ourselves as a trusted partner in the industry. We are looking for experienced call center contact tracing supervisors to support commercial and public sector ... Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound and outbound call ...Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously + Drive a… more
- UPMC (Erie, PA)
- **Join our team at UPMC Hamot as a Call Center Agent and play a vital role in facilitating communication across our organization! In this fast-paced ... or concerns to the Call Center Supervisor/Coordinator or Lead Call Center Agent . + Responsible for inventory of special needs patient equipment by… more
- Brockton Hospital (Raynham, MA)
- …sheets, absentee records, incident reports, and vacation records, etc. + Serves as a back-up Call Center agent member as required. + Establishes systems to ... to be used as refresher aids in further educating Call Center agents + Is...specifics. + Monitors GNAV throughout the day, ensuring every agent is working to the expected calls per hour,… more
- HCA Healthcare (St. Petersburg, FL)
- …resources you need to succeed in our organization. We are looking for an enthusiastic Nutrition Call Center Contact Agent to help us reach our goals. Unlock ... that invests in you! We are reviewing applications for our Nutrition Call Center Contact Agent opening. Qualified candidates will be contacted for… more
- Bank OZK (Atlanta, GA)
- …responsible for developing, implementing, and refining quality monitoring programs in our Bank's call center locations to ensure our customer service aligns with ... making recommendations for improvement to Customer Care leadership and working with call center managers to implement and execute. + Conducts one-on-one… more
- Molina Healthcare (Columbus, OH)
- …help preserve service excellence through monitoring and assessing customer interactions of Call Center Associates; documenting agent performance strengths ... **KNOWLEDGE/SKILLS/ABILITIES** + Performs call monitoring and assessment of Call Center Associates for both inbound and outbound calls. + Participates in… more
- Mass Markets (Tampa, FL)
- …will be responsible for overseeing and managing the collections operations within the call center environment. Your role involves leading a team of collections ... supervisors and agents , developing strategies to optimize debt recovery efforts, and...Training and Experience + Proven experience in debt collection, call center operations, or financial services management,… more
- Mass Markets (Savannah, GA)
- …have established ourselves as a trusted partner in the industry. We are looking for call center agents to support inbound and outbound customer service and ... Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology,… more
- Maryland Department of Transportation (Baltimore City County, MD)
- …develops and implements training programs, and supports customer service functions for Call Center Supervisors and Reservation Agents . Additionally, this ... and 78 Reservation Agents , this position ensures smooth call center operations, oversees service delivery, and maintains high customer service standards.… more
- Compass Group, North America (Eau Claire, WI)
- … Call Center Manager This position will have direct reports (supervisors and call center agents ) Previous call center management experience ... service team members. Job Summary As an Operations Manager Call Center (At Mayo Clinic), you will...well as other departments within the hospital + Evaluate agent performance with key metrics + Hire, coach and… more
